Transcript LISTENING - CCCTC Home

LISTENING
Hearing and Listening are two
distinct activities
Hearing = registering sound vibrations
Listening = making sense of what is
heard
While one may hear something, that does
not mean one is listening.
Good listening is important
because it increases one’s
personal and job
effectiveness.
Methods of becoming a
better listener are:
Listen with understanding
Listen with an open mind
Listen actively
Listen with empathy
A good listener prepares for
listening by:
Determining the purpose
Being ready to listen
Accepting one’s share of
the responsibility
Three types of listening
Critical
Discriminative
Appreciation
Critical Listening is used to form
values and judgments
When listening critically, we evaluate or
analyze what the speaker is saying by:
Noting major points
Recognizing details
Rephrasing/reviewing
Detecting bias
Determining motives
Take notes
Practice
Discriminative Listening is
used to gain information,
such as following directions.
Appreciation Listening is
used for finding pleasure,
such as listening to music
When listening, we hear a
speaker’s tone which conveys
his/her verbal attitude.
The tone works with facial
expressions and other body
language to give the listener an
implied meaning which is the
hidden meaning in a message.
Listening also allows us to hear
dialects, which are ways of
speaking, including:
Slang
Colloquialisms
Accents
These may indicate a speaker’s
background or position.
When listening, we give the
speaker verbal feedback
which shows our attention or
confusion.
We use a clarifying question to
better understand speakers’
messages or information