Transcript Granting support access for individuals to contracts

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Granting support access to a single contract
To grant support access to a
Contract for one or more
individuals, use the Manage by
Number screen:
Screen 1 of 2:
Enter a Contract Number that
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you manage.
2
Select Add contract to
Cisco.com profile.
3
Click the Submit button.
OR
1
Choose a Contract Number.
2
Select Add contract to
Cisco.com profile.
3
Click the Submit button.
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3
1
OR
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3
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Note: You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it.
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Granting support access to a single contract
Once a Contract Number has been
chosen and the action Add contract to
Cisco.com profile has been selected:
Screen 2 of 2:
1
Search for an individual and
select them.
2
Click on the Submit button.
A success message will be displayed
and an email confirmation will be sent
to all Administrators for that Contract
Number, as well as each individual.
3
If you do not see the name of the
person you want to add, click “Add
Name” and follow the instructions on
the next page.
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Granting support access to a single contract
If you cannot locate an
individual, in Manage by Number
do the following:
1
2
Screen 1 of 3:
Enter or Select a contract
number, select Add
contract to Cicco.com
profile, and click Submit.
Screen 2 of 3:
Click the Add Name button.
1
2
A new screen will appear.
3
4
Enter one to 10 Cisco.com
IDs.
Click on the Search button.
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Granting support access to a single contract
Screen 3 of 3:
A list of users will appear.
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Select one or many users.
2
Click on Submit.
1
User Last, First
Name, email
A success message will be
displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.
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Granting Support Access for a Single Individual
To Add one or more Contract
Numbers to a single individual,
use the Manage by Name screen
Screen 1 of 2:
1
Select a search attribute from the
drop down list.
2
Enter the information you want to
search for.
3
Click on the Search button.
3
2
1
A list of individuals who match the
search attribute and criteria you
entered will appear.
4
Choose the individual.
5
Select Add contract to
Cisco.com profile.
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4
6
5
Click on the Submit button.
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Last Updated: April 2014
Note: If you cannot locate an individual in the tool, use the “Add Name”
button. 8
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Granting Support Access for a Single Individual
Once an individual has been
chosen and the action Add
Contract to Cisco.com profile
has been selected:
Screen 2 of 2:
1
Select one, many, or all Contract
Numbers from the list.
2
Click on the Submit button.
A success message will be
displayed. An email confirmation
will be sent to all Administrators for
that Contract Number as well as
the individual.
1
2
Note: A message will be displayed if the individual you chose already has all the
Contract Numbers that you manage in his Cisco.com profile.
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Granting Support Access for a Single Individual
If you cannot locate an
individual on the Manage by
Name screen:
1
1
Screen 1 of 3:
Click the Add Name button.
2
Screen 2 of 3:
A new screen will appear.
2
3
Enter the individual’s
Cisco.com ID.
3
Click on the Submit button.
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Granting Support Access for a Single Individual
A list of all the Contract Numbers that you manage will appear.
Once a valid Cisco.com ID has
been entered and the Submit
button has been selected:
1
Screen 3 of 3:
Select one, many, or all
Contract Numbers from the list.
2
Click on the Submit button.
A success message will be
displayed. An email confirmation
will be sent to all Administrators
for that Contract Number as well
as the individual.
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