Transcript User Emergency Contact Details

User Emergency Contact Details
Simon Trivella –28th May 2009
Distribution Workstream
Background
• UNC TPD Section Q covers “Emergencies”
– 2.2 Emergency Preparedness
• User Emergency Contacts (2.2)
• Large Firm Supply Points / Emergency Contacts (2.3)
• Interruptible Supply Points / Emergency Contacts (2.4)
• Priority Supply Points (2.5)
• Emergency Procedures (2.6)
• User Procedures (2.7)
Background
• Annual NEC / DN Emergency Exercises
– Exercise Prelude
• DN Contact Exercises
• “Mod 0090” Safety Case Impact Assessment
• Safety Case Submission
User Emergency Contacts
• Each User shall provide:
– Single telephone number & fax that will allow the Transporter
to contact a representative 24 hours a day
– The name(s) / title(s) of the User’s representatives who may
be contacted at such numbers
– Each representative shall be a person having appropriate
authority / responsibility to act as primary contact
– Details to be provided by Applicant User, maintained at all
times and updated promptly and, where possible, in advance
User Emergency Contacts
• Ad-hoc processes
• Inconsistent approach from both Transporters & Users
• Duplication of effort
• Potential for mistakes / errors
Proposed Process Improvements
• Single central data management
• Build upon existing Customer Life Cycle process
• User Emergency Contact details submitted to xoserve
– User (as per UNC TPD Section Q 2.2)
– Transporter (equivalent to User)
• Issued to Transporters on a regular basis
– Every [2] months; or
– Following any update
Proposed Process Improvements
• Issued to Users on a regular basis
– Every [2] months for validation
• User updates at anytime
• Existing processes can remain (if required)
Advantages
• Single consistent process
• Assists with compliance of UNC TPD Section Q 2.2.1
• Flexible process, no intention to “Codify”
• Could be extended to cover other User / Transporter ‘contacts’
Disadvantages
• Are there any ?
Next Steps
• User / Transporter Feedback
– Provisional discussions with xoserve & Transporters
– High level discussion taken place with a few Users
– All positive, so far
• Development / Implementation of process
• Not User Pays!
• Pre-Nexus!
Next Steps & beyond
• Further work required:
– Large Firm Supply Points / Emergency Contact Details
• Transporters taking different approach
– Further DN contact exercises
– Revised ‘categories’ of Large Firm Supply Points
• Interruptible, VLDMC, Special Status Sites, LLFSP, SLFSP
– Allows for more targeted approach
Next Steps & beyond
• Increased ability to feedback and improve Contact information
• Similar, non-Code, process required
• Transporter / User development sessions
• Feedback / suggestions welcome
Reminder!
• UNC TPD Section Q 2.3/2.4
Site Manned 24
Hours
Large Firm
>25,000 tpa
>50,000 tpa
Interruptible
24 hour Emergency
Contact and Job Title
1-5
1-5
1-4
Emergency Contact
Telephone Number
1-5
1-5
1-4
1
1
Fax
Site Not Manned 24
Hours
24 hour Emergency
Contact and Job Title
3-5
3-5
3-4
Emergency Contact
Telephone Number
3-5
3-5
3-4
1
1
Fax
Reminder!
• Preferred information*
Site Manned 24
Hours
Large Firm
>25,000 tpa
>50,000 tpa
Interruptible
24 hour Emergency
Contact and Job Title
1
1
1
Emergency Contact
Telephone Number
1
1
1
1
1
Fax
Site Not Manned 24
Hours
24 hour Emergency
Contact and Job Title
3
3
3-4
Emergency Contact
Telephone Number
4
4
3-4
1
1
Fax
*As per the Emergency Contact Information leaflet endorsed by the DTi, HSE, Ofgem
User Emergency Contact Details
Simon Trivella –28th May 2009
Distribution Workstream