Transcript Empowering Patients - Cancer Patient Navigation Study

Empowering Patients
Introduction
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“Finding out you have cancer is like
boarding a plane to Paris and landing
in Iraq.” ~ Cancer Patient
The Navigators’ Challenge
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To communicate what the patient
needs to know and spur them into
action
To communicate honestly with integrity
Listen and Understand patient issues
To gain their attention and trust
Break thru the clutter
Navigator’s Goals…
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We have to get people to change
when they do not want to change
We must empower them
We must establish a rapport with our
participants
We must be able to spur them into
action
Empowerment is a Process
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Being able to connect with the patient,
or being able to connect the patient to
one of their passions
Looking holistically (the patient has
cancer, cancer is not the patient
Believing in them
Accepting who they are and where
they are in life
Remember….
That you hold the key to
empower our participants…
Unlock the door
I’ve learned….
That sometimes all a person
needs is a hand to hold, an ear
to listen, and a heart that
understands
Luke 22:32