Transcript on Reserve… (0)

Assorted Web Page Changes
December 14, 2010
Research Roadmap Task Force:
Kathy Clarke, Jody Fagan, Meris Mandernach, Grover
Saunders, Stefanie Warlick-Burrow
Usability Tests, Fall 2010

Benchmarking Test: 25 participants
◦
◦
◦
◦

20 students
5 faculty
20 tasks
Pre- and post-survey; SUS
Quick Search / EDS Test: 10 participants
◦
◦
◦
◦
8 students
2 faculty
9 tasks
Pre- and post-survey; SUS
RRTF Work & Process

Now:
◦ Background information web page
◦ review benchmarking usability test results & web traffic





“Looking good…”
For Spring 2010: Quick Fixes
For Spring 2010: Areas that need discussion (today!)
Areas that need MORE discussion (Spring 2010)
December 16th
◦ Begin to analyze Subject Guides / Research Databases
tasks

Spring 2011
◦ continue analysis of benchmarking and Quick Search
usability tests;
◦ Quick Search qualitative evaluation (GWRT103)
“Looking good…”
Comparing October, 2009 with October,
2010
 Visits to library web server up 17%
 Visits to library home page up 1%
 Requests for full-text via EBSCO up 48%
 Other article databases both up and
down
 Course Reserves web page & searches up
a ton
“Looking good…”

Overall searching of the LEO Library
Catalog’s database are up
Users know when to use Quick
Search

Use the library catalog to look up the call number for the book Pigs in
Heaven: 100% correct
◦ 11 used QS title search
◦ 9 used QS keyword search
 4 used one of the above plus “Just Books”
◦ 3 used LEO

Does the library have access to the journal Brain Research?
◦ 48% correct (down from 57% in 2009)
◦ 19 began with Quick Search
 Most users tried limits but there isn’t one for Journals
 Some tried to limit using EBSCO’s SO Journal Title limit

Find the full text for “Anxiety in High-Functioning Children with Autism”
◦ 72% correct (same as 2009); Correct people 25 seconds faster than 2009
◦ 15 started with Quick Search; 4 of these did a QS title search
◦ 5 started with Articles graphic link
Usability test participants did NOT
use Quick Search for















Find the database Scopus… (1)
Check your library account … (0)
Locate the item … on Reserve… (0)
Find Videos (5; 12 used Music & Media first)
Find Primary Sources (2)
How late is Carrier Library open… (0)
How would you request an article (0)
Find a web page where you can contact someone (0)
Find the phone number of a librarian (0)
Access from off campus (0)
Find and click on the correct link … MLA style (0)
What are the hours of Media Resources this Saturday? (0)
Music Library Home Page (0)
Psychology Research Guide (0)
Find the phone number … Special Collections (0)
For Spring 2010: Quick Fixes

Add Journal Title to drop down for Quick
Search
◦ Problems on usability task “Find Journal Title”
◦ Users attempted to use Quick Search options

Reserves webpage needs an example of
how to enter a professor’s name
◦ Users successful at this task (96%)

Remove Productivity Tools in Research
Mega drop down
For Spring 2010: Quick Fixes

Add video limit to Quick Search (pending
EBSCO’s addition of limiter)
◦ Find a video that demonstrates good interviewing
skills that you can check out. 68% correct
◦ Trouble with LEO and Quick Search results screen,
not library home page pathway

Add Video icon added to Music & Media button
picture
◦ Test whether the name “music & media” should be
changed to “audio & video” to match limiter labels?

Get rid of Library Website from QS drop down.
Question…
For Spring 2010:
LEO Library Catalog and Quick Search
LEO Library Catalog
searches JMU Libraries books, videos, and other materials.
It does NOT search for journal articles!
For Spring 2010:
LEO Library Catalog and Quick Search
LEO Library Catalog
searches JMU Libraries books, videos, and other materials.
It does NOT search for journal articles!
For Spring 2010: Check Cite /
RefWorks

Google Website Optimizer
Cite Sources
Do Something
(but not in time for Spring)
Monitor Journal title search
 Monitor Video search
 Review Primary Sources task
 Review Background Info vs. Other
sources use

Areas still to be explored by RRTF
Subject guides / research databases tasks
(benchmarking usability study)
 Quick Search usability study analysis
 Usage of pages linked to from Other
Sources
 Quick video tutorial to introduce web
page?

◦ In response to student comments
◦ Reviewing