Transcript Academic Technology at NSCC Case Study

March 30, 2004
“The Evolution of a Digital
Campus”
Presented by:
Gary Ham (CIO) North Shore Community College
Janice Forsstrom (CFO) North Shore Community College
Tuesday, 8:30 -10 a.m.
Evaluation Code PLPLUM535
Session Rules of Etiquette

Please turn off your cell phone/pager

If you must leave the session early, please do so as
discreetly as possible

Please avoid side conversation during the session
Thank you for your cooperation!
Evaluation code
PLPLUM535
Introduction

This presentation will provide information about North Shore
Community College’s extension of online services all
integrated into the Luminis portal. The more recent
generation of online services and toolsets will be discussed
and demonstrated.
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After this session you will be able to:
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Better understand the extended benefits of a fully integrated
single sign-on portal environment.
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Identify potential areas for measuring outcomes and return on
your investment.
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Better understand how paperless processes can be integrated
into the Luminis portal with content management tools and
custom developed toolsets
Evaluation code
PLPLUM535
Topics of Discussion/Agenda Slide
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Background / Strategic Direction – Why the portal?
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Guiding Principles and objectives
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Implementation, Timeline and Teams
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Available Core Services and Recent Additions
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Online Demonstration
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Measuring Results
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Tangible & Intangible, Utilization, Net Return
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Future Directions
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Q&A
Evaluation code
PLPLUM535
North Shore Background
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One of 15 public Community Colleges in Massachusetts – 4
campus locations
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6400 credit students (3500 FTE)
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2500+ non-credit students
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100+ programs of study
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Career & Liberal Arts Transfer
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Technical Training
Evaluation code
PLPLUM535
Strategic Direction
Evaluation code
PLPLUM535
Portal Model
People
Infrastructure
Process/Wkflow
Admin Apps
Typical IS
Model
Evaluation code
PLPLUM535
Web Email
Admin
Apps `
Content
Mgmt.
Admin
Apps Instruct
Apps
Guiding Principles
What goals reflected or supported the core mission of our
college?
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Increase accessibility for all constituents – reduce barriers
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Increase communication across the campuses and
departments – between faculty and students, etc.
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Improve customer service
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Increase the use of technology in the classroom
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Increase efficiencies and effectiveness
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Maximize technology investments to properly meet goals
within the strategic plan
Evaluation code
PLPLUM535
What We Wanted (Spring 2000)
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Integrated Email and Learning Mgmt. System
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Provide better learning resources, faculty and student
services - acceptance of Web as the way we deliver services
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24 x 7 access to teaching and learning services
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Cure inefficiencies and streamline processes
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Cure the inefficient registration process
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Automate processes
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Reduce mailing costs
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Reduce back-office support
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Redefine outdated policies
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Advising - remove the barrier & highlight the benefits
Evaluation code
PLPLUM535
Challenges
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Develop the campus portal to support a student-centered
teaching/learning environment.
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Integrate disparate systems into single-sign on campus portal
including email, online course management system, computerbased tutorial system, college intranet, content management
system for public Web site, SCT Web for Student and SCT Web
for Faculty and Advisors module.
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Gain support of all stakeholders for the project to ensure
implementation success. Use stakeholder support to promote use
of the portal and assure high usage rates.
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Generate quantifiable cost savings for the College before the end
of the two-year implementation phase.
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Eliminate arena-style registrations and provide better customer
service to our students.
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Improve communication between faculty, staff, and students by
providing a common forum that would be accessible from all four
of our campuses.
Evaluation code
PLPLUM535
Timeline
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Planning & consensus building (November 1999- Mar. 2000)
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Roll out portal with Web faculty & student – pilot testing (Fall 2000)
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Payment Gateway (March 2001)
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LMS & Course tutorial Integration (May 2001)
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Develop Content Management Tools for Academic Department pages;
Program of Study Sheets and Course Schedules available on Web
(Sept. 2001)
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Online degree audit with what-if scenarios; New web site (60%+)
dynamic (August 2002)
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NSCC Intranet via Campus Portal (August 2002)
 Portal content management toolset incorporation
 Implement Paperless Federal Work Study System
 Implement Room reservation system
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Implementation of generic web space “myWeb” accounts for all faculty,
students, and staff (Dec 2002)

Implement Media Request Form and management toolset; 100%
electronic recruitment process established (August 2003)
Evaluation code
PLPLUM535
Implementation - IS Resources

CIO (Collegis) – major focus 40% of time year 1
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Director of Administrative Tech. (Collegis) – 20% of time year 1
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Upgrades and basic maintenance (10% of FTE)
Trainer (60+ hours)
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Required for ongoing upgrades
Web Administrator - 50+ hours year 1
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Now 80% of FTE position
Data Base Administrator (70+ hours)
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10-15% of time now
Programmer Developer / Analyst - 400+ hours year 1

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15 - 20% of time currently
Not really required after basic rollout – use tutorials / viewlets,
etc.
A lot of basic hand holding by IS department (Ongoing)
Evaluation code
PLPLUM535
Team Structure
Executive support and governance

Pipeline Advisory Team (PAT)
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Functional Team (Web student and faculty)
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Technical team
Note: More recently we need a team to focus on information
placement within the portal
Evaluation code
PLPLUM535
Student / Faculty Core Services
Student Services
Faculty Services
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Single Sign-On
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Single Sign-On
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Web Services:
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Web Services:
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Registration, payment, FA
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Advising information
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Transcripts, grades, schedules, degree
evaluation, etc.
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Enter grades, schedules, class lists
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Access LMS
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Access LMS
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Email, Calendar & Groups
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Email, Calendar & Groups
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Dynamic Accounts & Self-activation
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Dynamic Accounts & Self-activation
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Targeted Announcements
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Targeted Announcements
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Personal Web space with toolsets
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Personal Web space with toolsets
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Course Resource Areas for every class:
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Course Resource Areas for Every Class:
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Threaded discussion
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Threaded discussion
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Class chat
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Class chat
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Editable area for class links
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Class links
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Automatic email distribution lists
Evaluation code
PLPLUM535
Newer Services
Intranet development and expansion
• Informational areas for all departments
New administrative toolsets:
• Internally written Room Reservation System that
communicates with SCT Banner system
• Paperless Federal Work Study program
• Paperless Media Request process
• Publication (content management) tools that
dynamically update the NSCC public web site
• Personal Web Space with wysiwig web based
tools developed for all faculty, staff and students
Uportal Channel Development – with Luminis
Evaluation code
PLPLUM535
Online Demo
of
Portal Services
(15 minutes)
Evaluation code
PLPLUM535
Measuring Results

Usage

Online services utilization
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Unique logins, online course growth & enrollments
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Satisfaction surveys
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Return on investment – tracked in detail
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Cultural (soft but can be used as measurement)
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Pace survey
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College community wants more and more services
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Communication Enhancements
Evaluation code
PLPLUM535
Usage Rates
Evaluation code
PLPLUM535
ROI Tangibles
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Online Web Admissions – 30+ per day
Web Recruit - 100% electronic - new initiative
Online registrations 82%+ 5 semesters in a row – Online payment
Returning students are registering earlier
Student schedules no longer mailed – FA awards through portal
Non-credit student services integrated into portal
Faculty obtain class rosters, schedules and enter grades online as SOP
Significantly reduced postal mail due to communication enhancements
through portal, email, & web services
Advising - Online Degree Audit available to students
Integrated and more efficient LMS support
Dynamic account generations (no manual account maint.) with single
sign on
In-house 24 x 7 services and consolidated helpdesk
Access to course resource areas with automated email distribution lists
Personal Web Space – used to support curriculum
Evaluation code
PLPLUM535
Investment & Return

In house support and
self-service savings (FY02-04)

$741,875
Less Campus Portal,
Web Service, and Academic

Support costs (FY02-04)
-$589,783
Net Return on Investment
$152,092
Evaluation code
PLPLUM535
Intangibles
• College culture has changed and expects
better service
• Student satisfaction has increased
• Increased efficiencies and effectiveness
• Scalable base for additional services
• Increased adoption of technology by faculty
• Communication is continually increasing
Evaluation code
PLPLUM535
Immediate Future (<12 mos.)
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Further development of web-based toolsets similar to the
Media Request Database and Room Reservation System.

Implementation of a digital imaging system with our Banner
system.

Implement a workflow system within our Banner system to
automate communication tasks to users through the portal
environment. Numerous departments and processes can
take advantage of an integrated workflow solution between
our ERP system and our campus portal.
Evaluation code
PLPLUM535
Immediate Future (<12 mos.) (Continued)

Integrating Banner access into the portal is planned for this
year.
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To further expand the capabilities of the portal environment
there will be a focus on making use of existing Group tools.

Integrating more Library resources will be investigated and
achieved were possible. We currently have several Library
resources integrated including a seamless login into
LexisNexis.
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Part of a recently awarded Title III grant involves advising.
We plan to increase the services within the portal to provide
an online advising system as well as provide a system for
career services that would be supported by an E-portfolio
system.
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Lastly make hope scholarship information available via the
portal.
Evaluation code
PLPLUM535
Summary
Ease of use that led to High utilization rates and adoption
was a key factor in our successes to date
Project was designed to provide an integrated building path
for enhancing communication (academic and
administrative), instructional support and redesigning
services
Data collected from surveys, usage rates, requests from
users for additional services and overall satisfaction has
proved its value as a good business model for NSCC
Evaluation code
PLPLUM535
Questions and Answers
Evaluation code
PLPLUM535
Thank You!
Resources:
http://pyramid.northshore.edu
Overview and documentation of our portal implementation
http://myweb.northshore.edu/users/gham/summit2004
 This PowerPoint presentation
 Portal interactive overview
 ROI spreadsheet
Presenter(s) Gary Ham [email protected]
Janice Forsstrom [email protected]
Please fill out the Evaluation Form
Evaluation Code PLPLUM535
Evaluation code
PLPLUM535
SCT, the SCT logo, Banner, PowerCAMPUS, Campus Pipeline, SCT Plus, SCT Matrix,
SCT PocketRecruiter, and Luminis are trademarks or registered trademarks of Systems &
Computer Technology Corp. Any other trademarks, service marks, or trade names referenced
herein are the property of their respective owners.
Copyright © 2003 Systems & Computer Technology Corp. All rights reserved.
Evaluation code
PLPLUM535