Transcript IT Web Reporting - All Things to All People

IT WEB REPORTING
All Things to All People
William S. Keezer
SAS Institute, Inc.
IT WEB REPORTING
All Things to All People
• Prefatory note:
– This presentation is not a technique session
– The examples are all static and use no Java
(it’s old technology)
– The emphasis is on what to put in a gallery
and why, not how to do it
– Everything discussed is a guideline not a rule
IT WEB REPORTING
All Things to All People
• AGENDA
– Principles
• Audiences
• Formats
• Gallery structure
– Example Gallery
• Some bad examples
• Some good examples
• Audience specific reports
IT WEB REPORTING
All Things to All People
• Audiences
– Executives
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Monthly summaries
Use vs. overall capacity
Overall trends
Easily grasped presentations
IT WEB REPORTING
All Things to All People
• Audiences
– Managers
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Day to day or weekly summaries
Performance summaries
Use vs. capacity
Detail at LPAR and subsystem levels
Service level information
IT WEB REPORTING
All Things to All People
• Audiences
– Technicians
• Highly detailed at the daily level
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Resource usage at the finest granularity
Reporting at job, user, application levels
Exception reports for large systems
Possibly tables with all the details
• Some weekly information
– Mostly for weekly patterns
IT WEB REPORTING
All Things to All People
• Formats
– Bar charts
• Flat
• 3-dimensional
– Plots
– Spectrum
– Star
– Trends
IT WEB REPORTING
All Things to All People
• Bar Charts
– Flat
IT WEB REPORTING
All Things to All People
• Bar Charts
– 3-dimensional
IT WEB REPORTING
All Things to All People
• Plots
IT WEB REPORTING
All Things to All People
• Spectrum Plots
IT WEB REPORTING
All Things to All People
• Star Charts
IT WEB REPORTING
All Things to All People
• Trends
IT WEB REPORTING
All Things to All People
• Gallery Structure
– Content
• Sections for each of the three audiences
• Executive and management sections are primarily
summaries
• Technical section should show major details and
indications of things going wrong
IT WEB REPORTING
All Things to All People
• Gallery Structure
– Navigation
• Minimize click paths. Ideal is one click for
executives
• Minimize depth for managers, one to two levels of
drill down
• Group by day, week first then by subsystem in
technical section
IT WEB REPORTING
All Things to All People
• Example Gallery
IT WEB REPORTING
All Things to All People
• Copies of presentation foils and web
gallery (winzip file):
[email protected]
Subject line: CMG 2004 Presentation