Transcript Information Technology and Services

ALPA Information
Technology
Conference
Nov 29-Dec 1, 2006
ALPA IT Conference - Welcome
• Purpose
– To bring all ALPA IT together to review technology
and IT initiatives
– To facilitate communication and coordination
between groups
– To review IT issues
– To receive feedback on local technology issues
– To share ideas to improve technology usage and
address future requirements
ALPA IT Conference - Welcome
• Conference Attendees
– Total attendees
• Staff Attendees
– IT Development/Support
– IT Operations/Services
– Communications
• 27 Presentations
– 9 Conference
Presentations
– 9 Workshop
Presentations
– 3 Workshop Tracks
• PC and Network
• ALPA Web and Email
• MEC Web Applications
Main Conference Agenda
• Wednesday – November 29
– IT Overview
• ALPA IT Structure, Services, and Projects
– IT Policy Overview
– IT Purchasing Policies
– Desktop/Laptop Standards
• Thursday – November 17
– Webboard and ALPA Search
– Web Blogging
– VOIP Communications
• Lunch and Dinner at Conference Center
Main Conference Agenda
• Friday – December 1
– Review of Future Technology
• VISTA (next version of Windows)
• Office 2007 (next version of Office)
– Open Forum
• Whatever you want to talk about…..
– Conference Wrap-up
Workshop Sessions
• Wednesday and Thursday
– 1300-1730 each day
– 3 Different Tracks
• 3 sessions daily repeated each day
• Each session runs 75 minutes
– All attendees should have personal schedule
– Coordinate any changes to your schedule with
Loretta Bell
Workshop Sessions
• PC and Network (Track A)
– Conference Room 7
• ALPA Web (Track B)
– Jett Training Room
– Except Email Communications (Conference Room 8)
• MEC Web Applications (Track C)
– Conference Room 8
– Except Virtual Office/CES (Jett Training Room)
ALPA IT Conference
• Today’s Agenda
– 0900
– 0915
– 1000
– 1045
– 1115
– 1200
– 1300
– 1730
– 1800
Welcome and Conference Overview
ALPA IT and Services Overview
ALPA IT Policy Overview
ALPA IT Purchasing Policy
Desktop/Laptop Standards
Lunch
Workshop Sessions (until 1730)
Reception
Dinner
Conference Information
• Main Hotel Pickups
– Morning 7:30, 8:30
– Evening 7:00 (Weds), 8:00 (Thurs)
• Lunch provided Wednesday and Thursday
• Reception/Dinner Wednesday (5:30-7:00) &
Thursday 6:00-8:00pm; transportation back to
hotel provided
• Friday – 12:30 transportation available to
hotel/airport but must be arranged (Loretta)
• Wireless network available at Herndon
Conference Information
• Daily Evaluation Forms to be returned at the
end of each day
– Your input is critical!
• Questions?
ALPA IT Overview
ALPA IT Overview
• Department responsibilities established by
ALPA Admin Manual, Section 15, Part 2:
• The Information Systems and Services Department, as
directed by the President’s Information Technology
Advisory Committee (ITAC), pursuant to Article X, Section
6 of the ALPA Constitution and By-Laws, is responsible
for the planning, design, analysis, operation, and support
of the Association’s computer and data systems. All
requests for data information, computer equipment,
network access, and program changes must be
processed through the Department to ensure the integrity
and security of the Association’s data systems. Access to
and use of ALPA’s computer and data systems is subject
to the policies established in the ALPA Administrative
Manual.
ALPA IT Overview
• IT Advisory Committee (ITAC)
– Presidential Committee
– Currently chaired by Capt. Chris Beebe
– Has 5 members from multiple MECs
– Meets twice annually
– Reviews and recommends:
• IT technology
• IT projects/priorities
• IT policies
ALPA IT Overview
• ALPA IT Current Staffing
– Herndon
• Web Support – 5
• Network/PC Support – 6
• Services – 9
– Includes Help Desk, Training, Telephone
• Purchasing – 4
• Finance Application Development – 16
– Peoplesoft, Membership, Web (My ALPA)
– MEC Offices
• Web – 1
• Network/PC - 5
Information Technology and
Services
Charles F. Murphy
Director
Loretta Bell
Richard Harrell
Manager
IT Development and Support
Chris McCarthy
Manager
IT Operations and Services
Charles Yeager
Rod Gardner
Supervisor
IT Development & Support
Supervisor
Network Systems Support
Shirley Gifford
System Administration
Supervisor
Purchasing and Mailing
Help Desk
Web Development
Network Systems
Purchasing
Special Projects
Database Support
MEC Web Support
PC Support
Mailing
Systems Development Department
Finance
Kevin Barnhurst
Director
Systems Development
Jim Medley
Manager
Ext. 4281
([email protected])
Lee Veid-Norstern
Sandy Pusey
Supervisor, Applications
Supervisor, Product Support
System Analysis
PeopleSoft Financials Support
Application Development
Oracle Database Administration
Revenue Management Solution Support
Concur Support
IT Functions
• Infrastructure
– Office Networks
– Web Sites
– Email
• Services
– Web development
– Applications
– Telecommunications
– PC Management and Training
IT Projects Overview
• Major projects
– Document Retention
– Contract Enforcement System
– Other MEC applications
– VOIP
– Web Infrastructure Upgrades
– Network Infrastructure
– New Microsoft Products
IT Overview
• Future Directions
– MEC “Toolbox”
• Member, Committee, CES, FA, SPC
– Server consolidation
• Need for physical servers?
• Emphasis on service instead of facility
– Drives become folders
– Increased web usage
• More applications, ease of development
– Phone integration with network
• Better resource usage
ALPA IT Overview
• ALPA IT’s Mission
– Provide and maintain a secure and stable IT
operation for ALPA offices and member volunteers
– Protect ALPA’s databases and systems
– Provide the best feasible technical solution
– Be able to quickly react to changing technology and
environments
– Utilize all possible resources to provide IT solutions
ALPA IT Overview
• Questions?
ALPA IT Policy
Overview
ALPA IT Policies
•
Section 015 ALPA Administrative Policies
– PART 2 - COMPUTERS AND DATA BASE POLICIES addresses a number of issues
concerning physical security of computers and ALPA database information specifically
detailing hardware requirements, privacy, and password use within the Association. This
section also covers ALPA supported applications as well as ALPA computer use and
software piracy.
PART 3 - INFORMATION AND DATA BASE POLICIES concerns specialized information
requests which require customized programming by Systems Development.
•
Section 025 Communications Public Relations and Education
– PART 1 - COMMUNICATIONS POLICY, Sub-section E addresses policy as it relates to
Internet and Webboards access, setup, use, and maintenance.
Sub-sections G and H deal with Aspen and ALPA.org email subscription and usage.
PART 5 - PRINTING AND MAILING POLICY Sub-section B deals with setup and use of
ALPA email lists commonly referred to as AMES (ALPA Mass Email Service).
•
Section 060 Accounting and Finance
– Paragraph K(8) - Telecommunications addresses telephone, wireless, Internet access
and Aspen expenses.
– Paragraph R - Computer Equipment and Software outlines ALPA's purchasing policy as
it relates to desktop and laptop computers, and software.
ALPA IT Policies
• Section 15, Part 2
– IT Department Responsibilities
– Data Structure and Security
• Use of and access to confidential information
• Member databases
– Network Security
• All internet connections within offices controlled by IT
• All wireless setups for meetings outside of ALPA facilities
must be secured
• All office networks must be secure
ALPA IT Policies
– Computer Integrity and Security
• Maintain confidentiality of stored data
• Use of licensed software only
• Standard equipment/software usage
• Individual Policies (found in IT Policies website)
– Network and Email Policy
– Network Security Policy
– User Termination Policy
– Standards
• Network/Email User Names
• Computer Names
Data Usage Policy
• Stolen laptops
• Misused data
• Multiple copies of data
– There is one master
• Review under way
• Expect changes in policy
– Definition of confidential data
– How information should be protected
– Who needs access to what data
IT Policies
• Document Retention
– Mandate to establish new policy
• Legal concerns
• Legal guidelines
• Consolidate and revise IT policies/guidelines
– Technology’s Role
•
•
•
•
Provide usable facility
Establish enforcement of policy
Provide searching capabilities
Legal “hold”
– Pilot program
Summary
• Impact of new technologies
– Better service/facility capabilities
– More web facilities
• Policy Changes
– Data Usage
– Data Security
– Document Retention Program
• Next year’s conference will have greater
emphasis on policy changes
ALPA IT Policies
• Questions?