Transcript Knowledge Management

Taking the Web to the Next Level
KNOWLEDGE MANAGEMENT
Current Web Issues
 Not reaching target
audiences
 Marketing
 People can’t find the
information they need
 Knowledge
management
 Too difficult to post
information, especially
 Knowledge distribution
in non-traditional
formats
Pent Up Demand
 Multimedia rich web pages
 Student-created websites, blogs, bulletin boards, forums,
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wikis
On-line surveys
An automated curriculum management system with
document versioning and automated review and approval
Enterprise image library for original works
Moderated chat with students
Instant messaging through different modalities
Searchable policies and procedures
Policy-based records management
Objective
Find a solution that will enable WVC to more
effectively manage and distribute knowledge
through various modalities to internal and
external customers.
Solution
Solve the root issues, knowledge management
and knowledge distribution, with:
 New tools
 New roles
 New organization
Tools
 Microsoft SharePoint
 Office 2007
 Servers
 Multimedia development equipment and
software
SharePoint provides an
infrastructure for
 Collaboration - Student to student, student to
instructor, student to community
 Web portals – Create sites for different
audiences or functions; for your students, coworkers, departments, the public
 Searchable information repository
 Work-flow based applications (automate who
performs which steps in which order, i.e.,
curriculum approval process)
Role
New tools will create a new environment, where all who
participate will have at least one of these roles:
Role
Participants
Server and database
management, application
programming
Technology department
Solution builders use
technology to solve business
problems
Teaching/Learning Center Coordinator, power
users, technology staff
Web reporters
Anyone - staff and students, public or internal
sites
Interactive multimedia
developers
Teaching/Learning Center Coordinator,
Community Relations web reporters,
instructors, others
Web page designers
Public site: Community Relations
Internal sites: Instructors, students,
departments
Organization
 Consolidate district technical staff
 Develop cross-organizational work groups to
share expertise and best practices
 Utilize the application development
prioritization process to schedule projects
Implementation
 Train staff how to use Office 2007
 Train TLC Coordinator/PIO web reporter in
interactive multimedia content development
and equipment
 Program SharePoint environment
 Identify and prioritize programming projects
 Departments begin to use SharePoint
Cost
Item
Cost
Microsoft SharePoint software
$32,000
Servers
$12,000
Environmental upgrades
$7,000
Multimedia development equipment and
software for TLC, Omak and PIO
$25,000
Tax
$6,080
Total
$82,800
Conclusion
If we do what we’ve always done, we’ll get what
we’ve always got
Questions?