Transcript Key findings – web sites

2nd Prevnet Conference of Telematics in
Addiction Prevention
23-25. Oct. 2003; Killashee House, Ireland
Monitoring Telematics in EU
Candidate Countries
RICHTER Jiri; SANANIM, Czech Republic
[email protected]
Study „Monitoring Telematics“
• aiming in
– networking of professionals and projects
– possible linking to existing professional network(s)
– processing data to support quality development
• focused on
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making an overview of “known” activities
assessment of actual services provided
overview assessment;
overview of barriers, limits or obstacles
Telematic Methods
• all sorts of electronic and computer
communication / technologies in
delivering information and support at
different levels as well as with
multipurpose objectives.
Study
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Questionnaire elaboration
Detective´s work to find addresses
Questionnaire send to all NFP;…
via e-mail
Over month and half to fill in
Expectations / Hypothesis
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Most of them will answer
Huge differences among countries
Tele-Helpines as most common service
e-counselling as less developed
Rare „alternative“ projects or services
Most common limit in funding
Most common obstacles – lack of
experts
Questionnaire
• National Telephone Help Lines
– Other specific “Drug” Help lines
• National Drug Internet Sites
– Other specific Drug Prevention web site
– 8 key sources, with national scope,
Questionnaire
• I - counselling; e - mail counselling,
– specific Drug e/i-counselling web site (e.g.
on XTC, testing, etc.)
– other specific Drug e/i-counselling web
site? e.g. on school prevention, treatment...
• SMS (teletex, …) services.
• CD ROMs and other…;
Questionnaire
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Assessment of actual services provided
Key barriers, limits in development
Assessment of quality
Assessment of quantity
Description of country needs
Assessment - mapping out the context of
telematics work ...
– How common is the use of Internet
– How common is the use of mobiles
Responses
• 10 EU candidates addressed
• Responses from
– CR (National focal point)
– Hungary (orig. only Children Help line)
– Latvia (NFP)
– Slovenia (Gov. Office for Drugs)
– Estonia (data from Prevnet presentation)
Results - conditions
• Assessment - mapping out the context
of telematics work ...
– How common is the use of Internet
– How common is the use of mobiles
Use of Internet
Comparison of Internet users
100
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EU
A Sw NL
H
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CR PL
H
SL BU
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LI
Lo Ru Slo
Use of mobile phones
Key findings – Help Lines
• National Telephone Help Lines
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exist only in some countries
in lately developed as one of the first service
not fully recognised / used
in some cases as joint service (e.g. for children)
very different levels of use (192 – 1,4 mil)
different providers
Key findings – Help Lines
• Other Telephone Help Lines
– not much clear data on this issue (or no data)
– vary from „none“ to „many“
– in most cases tel. help line covered via regional
treatment facilities
– different approaches used (volunteers /
professionals; …); as additional service vs. profi
– different levels of use
– very probably different quality; missing evaluation
Key findings – web sites
• Drug Internet Sites – key national DDR
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seems as mostly developed (services?);
exist probably in all CC
mostly as PR or information resource
usually missing „national resource“ scale
closely link to actual ddr system development
usually closely link to policy
• less as independent e.g. NGO
• usually miss additional, „all sort of specific“ services
Key findings – web sites
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CZ - www.drogy-info.cz; (sananim.cz)
HU - www.drogportal.hu
LA - www.narko.lv
SLO - www.uradzadroge.gov.si
E - http://narko.sm.ee
Key findings – web sites
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mostly only in country language
mostly information & policy site
content / determine by provider
personally found as most
– interesting – Slovenian
– professional – Czech
– service oriented - Hungarian
Key findings – other web´s
• Other specific Drug Prevention web site
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quite many (all state admin.; service providers)
except SLO Ngo´s as main player
relation/links to country development in general
relevant to ⇪ of Drug policy development
in most countries HR, treatment first
usually PR, service info or information resource
visits per month vary from few hundreds to 40 ths.
only few officially supported; hundreds others
Key findings – e/counselling
• Drug e-counselling services
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Not recognised as possible effective tool
Significantly underdeveloped
Exist in some countries – mostly as e-mail advise
only CR as standardised service; LV, H – 700/y
in H for wider target group
www.necc.hu
www.narcomania.lv
www.drogovaporadna.cz
Key findings
• Other specific web (XTC, testing, school
prevention, treatment etc.)
– Only few exist as specific resource centre (help
desk; clearing house..e.g. CR _XTC; law)
– chat & discussion forums used quite frequently
– no info on efficiency
– some examples:
www.vilongs.lv, www.akrona12.lv, www.diacentrs.lv,
www.narko.lv, www.aids.lv, www.aids.gov.lv,
www.aidsnet.lv; http://www.drogportal.hu; www.extc.cz;
www.lf3.cuni.cz/drogy/test_results/XTC.htm
Key findings – SMS; CD´s
• not much monitored field
• SMS (teletex, …) services.
– Only in Slovenia
• info on drugs; http://www.smspip.org
• New project will offer info on drugs thr. SMS, wap and
web site.
– No signs…
• CD ROMs and other…;
– CD mostly exist
• usually on prevention; information
• some on specific sub. e.g. games, quiz, testing, infomap
Key findings - Assessment
• Assessment of services provided
– out of CR all see as not sufficiently covered; with
lack of specific services using „new technologies“
– need for more helplines, more involvement of
current service providers
• Key barriers / limits
– among key mentioned
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NGO´s are not familiar
missing implementation plan and resources
finances
human / professional resources
Key findings - Assessment
• Assessment of satisfaction with using of „N.T“
– all countries are satisfied
– most see - drug services, using “new technologies”, rather
satisfactory (quite developed)
• Assessment of quality
– all countries does not see the Quality as problem
– most see – quality as satisfactory
• Assessment of quantity
– also (surprisingly) seen as sufficient and satisfactory in most
CC
– some exceptions in specific services
Key findings – needs
• Mostly seen in availability of
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education, training
finances
professional / human resources
NGO´s involvement
technologies
acceptable prices