Transcript APLAWS Content Management System

APLAWS Content Management System
What is content?
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Content is a resource
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Content
- articles
- reports
- pictures
- audio
- email
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Call each of these a content item
APLAWS Content Management System
What is content management?
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Create the content
Store the content
Retrieve the content
Publish the content
Archive the content
Manage the content end - to - end
APLAWS Content Management System
What is content management?
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Create content
Need systems to manage content
Authors - write and produce content
Update and change content - editors
Describe the content - meta data
Keep track of the changes
Display the content in the right format
Share the content with others
APLAWS Content Management System
What is a Content Management System?
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Stores the content in a database
Templates are separate from the content
Set of editing tools
Workflow can be set up between authors, editors and publishers
APLAWS Content Management System
What can a CMS do?
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Enable self-service
Produce consistency
Avoid web publishing chaos
Help show relationships between content
Provide powerful site administration tools
Enable same content to be published differently
Allow a site to grow in size more effectively
Keep track of changes
Display different content to different people
APLAWS Content Management System
APLAWS CMS
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Accessible Personalised Local Authority Web Sites
Open Source
Pathfinder Project
Partners - London Boroughs of Camden, Newham, Lewisham, Bromley,
Harrow, RNIB, Age Concern, Sun Microsystems, Oracle, Red Hat Linux
APLAWS Content Management System
APLAWS Workstreams
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Content Management
Information Architecture
Meta Data
Usability and accessibility
APLAWS Content Management System
Information Architecture
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Survey of all London Boroughs Web Sites
Some with common architecture - but not all
Over 500 differently described links
Home page - 5 - 50+ links
Different ways to describe things - jobs, vacancies, employment
Consistent top level navigation
APLAWS Content Management System
Information Architecture
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A - Z of local authority services
Category list
Top level set of categories
Common elements on a page
- latest page update
- owner of page
- privacy, disclaimer, copyright
Common set of URL’s - eg www.yourcouncil.gov.uk/housing
APLAWS Content Management System
Meta Data
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e-GMS - e-Government Metadata Standard
e-GMF - e-Government Metadata Framework
meta data - key elements to describe content
APLAWS metadata list
Use of category list and metadata
APLAWS has a metadata tool
7 - 9 key elements
CMS - automate meta data
APLAWS Content Management System
Accessibility and Usability
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e-GIF - e-Government Interoperability Framework
Accessible web sites
Sites that are easy to use
Make site accessible - easier for everyone
Use of Templates
XML and XSL - create text only version…
…but the graphic version is also accessible
Research - elderly people in Camden
visually impaired users in Bromley and Newham
APLAWS Content Management System
Creating a business case
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May have 100 html pages - may have 1m
CMS - easier to increase size
Will cost money
Potential long term savings
Users and staff
In Newham, looked at current method - lots of staff going on html
authoring courses - 10k over 1 year. How effective?
Lot of money going to ‘design’ which wasn’t corporate
Work out savings if staff save 15, 30, 60 mins a week
Compare costs of user of web, letter, phone call, face to face
CMS = higher set up costs, lower running costs
reduce risk
APLAWS Content Management System
Implementation
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Cultural change
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information strategy
corporate standards and guidelines
govt guidelines
content plan
teams of people?
– Technical culture of the organisation?
APLAWS Content Management System
Lessons …!
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One year is a short time in IT development…
user evaluation
different way of working - costs of web production identified
evaluation of pathfinders?
What happens next to the products?
Its not all about technology - describing and organising content
APLAWS Content Management System
Potential...
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Council tax online?
Creating online communities
Enabling community publishing
Showing relationships - library catalogue and community info
Get the users involved from the start = free consultancy
Enable effective publishing for non-technical authors
Share data more effectively across organisations
Share data more effectively within organisations
Share and capture data more effectively between users and organisations..
APLAWS Content Management System
Resources
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www.aplaws.org
www.stoke.gov.uk
www.lgolpathfinder.gov.uk/