Transcript IT Briefing Agenda 9/16/03

Information Technology at Emory
IT Briefing Agenda 3/18/04
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March Action Items
Kronos Update
eVac Demonstration
Netscape Migration
Vacation App.
Information Technology Division
Technical Services
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Karen Jenkins
Byron Nash
Garrett Bryant
Mahbuba Ferdousi
Theresa Goriczynski
Information Technology at Emory
eVax
protect your
digital self.
Information Technology at Emory
What makes our job tough?
• Viruses
• Trojans
• Worms
• Hackers
• Spyware
• Unaware users
Information Technology Division
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Information Technology at Emory
Goals
• Reduce virus presence on
networked computers
• Reduce visibility and vulnerability of
networked computers to hackers
• Be as automated as possible
• Be easily customized or OEM’ed
• Be easy to update
Information Technology Division
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Information Technology at Emory
Methodology
• Clean sweep approach
• Best-effort known-state localization
• Fixed order of operations to ensure
best results
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Information Technology at Emory
What’s the answer?
For now, it’s eVax.
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Information Technology at Emory
Features
• Detailed OS Detection
• Run Removal Tools
• Install Latest Service Pack
• Install Latest Critical Updates
• Set Windows to Auto-update
• Setup the Built-in Firewall
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Information Technology at Emory
Features, cont.
• Install/Update/Scan with Symantec
Anti-Virus
• Install/Update/Scan with Lavasoft
Ad-Aware
• Blank password account detection
• Sends user to windowsupdate upon
completion
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Information Technology at Emory
Design Architecture
• Modular, portable file structure
• Application agnostic
• Scriptable for OEMs
• Fully-automatic mode for end users
• A la carte mode for advanced
users
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Case Study: ResNet
• 600 calls have been run with eVax
since Freshmen Arrival Weekend
• Zero blue-screens
• 75% of calls in the ResNet queue
are resolved by an RCC with eVax
alone and don’t make it to tier II
Information Technology Division
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Information Technology at Emory
Current Impact: ResNet
• Shifting nature of Tier II calls back
away from virus and hack attempts
to application issues
• RCCs resolving more calls on their
own
• Better overall perception from
customers of fast, effective service
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Information Technology at Emory
Future Impact: ResNet
• eVax distributed to end users in Fall
2004, eliminating 50-75% of calls
• RCCs have fewer, but more difficult
calls; we can train them for this
• RCCs begin to handle some Tier II
calls, allowing more expensive staff
to be re-tasked as appropriate
Information Technology Division
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Information Technology at Emory
What’s the Catch?
• Some items are very date-sensitive:
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Removal Tools
Critical Updates
Virus Definitions
Spyware Definitions
• Some are less sensitive:
– Service Packs
• Some are not:
– Setting windows auto-update
– Setting the built-in firewall
Information Technology Division
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Information Technology at Emory
What’s Next?
• Empower the end users
• Continual testing and feedback on
eVax help make it better for
everyone
• Distribution to end users is the
ultimate goal: reduce support
burden
Information Technology Division
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Information Technology at Emory
The Future of eVax
• Advanced user toolkit add-on:
– Symantec Registry Removal Tool
– Undo for Firewall/Auto update
– “Trojan Hunter” scripting language
• Longhorn support built-in through its
modularity
• Client-server model to pull down
updates after initial run
Information Technology Division
Technical Services
Information Technology at Emory
Q&A
R. Garrett Bryant
[email protected]
(404) 727-4847
Information Technology Division
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Information Technology at Emory
Migrating from the
current web server
(www-source) to
the new web server
(“Maple”)
Mahbuba Ferdousi
Technical Services
Information Technology at Emory
Why Migrate?
 Demand for new technologies
 Cold Fusion
 PHP
 Database Access
 Security requirements / Protection
 Move from Netscape to Apache
Information Technology Division
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Information Technology at Emory
What is Maple?
• Maple is the new web server
environment
• Created 2 years ago
• Target date to decommission the old
web server environment using
Netscape by July 30, 2004.
• It is not feasible for us to continue
both services
Information Technology Division
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Information Technology at Emory
Migrating
Anyone who has content in the current
web server (www-source) should begin
migrating their content to the new
web server (“Maple”).
For help, please go to:
http://app.emory.edu/helpdesk
Information Technology Division
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Information Technology at Emory
What Changed?
• The way in which you create your web content
will not change, you can still use the webediting tool you are familiar with.
• Knowledge of Cold Fusion, PHP or databases is
not necessary to use Maple.
• How you transfer your files will change.
• The change that will affect everyone is that
“ftp” is not available in the new web server.
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Information Technology at Emory
What Changed?
• The new transfer method (protocol)
is called WebDAV and is used to
upload/download files.
• If you are currently using ftp to
upload/download files, you will now
use WebDAV.
• WebDAV is easy to learn.
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Information Technology at Emory
Available Training
• ITD will conduct a training session to help you
migrate your content to Maple.
• How to use WebDAV to upload/download your
files
• Training is scheduled for Tuesday, March 30,
2004 in the North Decatur Bldg., in 4th floor
Auditorium
• For more information on migrating visit http://www.web.emory.edu/services/maple/migrating/
Information Technology Division
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Information Technology at Emory
Migration Process
• Met with content owners on 3/15/04
• Obtained a list of action items from
the community
• Formed a technical team to discuss
known issues with Mac OS/X, WebDAV
and Dreamweaver
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Information Technology at Emory
Migration Process (cont.)
• Will setup a training session for
people using Dreamweaver
• Will schedule future meetings for
April, May and June.
• Continue to communicate to Local
Support.
• Communicate via the
[email protected]
Information Technology Division
Technical Services
Information Technology at Emory
Questions?
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