Transcript MANAGEMENT SEMINAR FOR BROADCAST EXECUTIVES

Role Functions In
Group Discussion
ROLE FUNCTIONS IN GROUP
DISCUSSIONS
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Task roles
Maintenance roles
Controlling nonfunctional behavior
Improving group performance
TASK ROLES
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Suggesting new ideas
Giving and asking for information
Restating and giving examples
Confronting and reality testing
Clarifying and synthesizing
MAINTENANCE ROLES
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Encouraging and sponsoring
Gatekeeping and timekeeping
Standard setting
Following
Evaluating
MAINTENANCE ROLES
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Diagnosing
Testing consensus
Relieving tension
Mediating
GROUPS ARE EFFECTIVE WHEN:
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They are action oriented
There is a non-threatening climate
There is an environment for learning
All members participate
Tasks get done
Criticism is accepted (non-personal)
Members arrive prepared
BARRIERS TO EFFECTIVE DECISIONS
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Being aggressive
Going off on tangents
Self confessing
Competing
BARRIERS TO EFFECTIVE DECISIONS
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Seeking sympathy
Joking around
Demanding attention
Withdrawing
BIG PROBLEMS FOR GROUPS
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Lack of clear goals
Star complexes
Wallflowers
Group think
GROUP THINK
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Go along with the leader or the group without
dissenting.
Dismiss alternatives too quickly just to be
agreeable.
Consider only a few solutions (in a hurry to
make any decision, not the right one).
Fail to get input from experts.
“Not invented here.”
If there is consensus, stop and try again.