Transcript Consumer Protection - Dr. Tara Ceranic Salinas

Business & Society
ETLW 302D
Tara Ceranic Salinas, PhD
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Crisis Management
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Crisis Management
The process organizations use to respond to
short-term and immediate corporate crises
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Effective Crisis Management Plans
Involve:
Internal communication system that can be activated the
moment the crisis occurs
Communicating quickly, but accurately
Not minimizing the seriousness of a problem
Following up and, where appropriate, making amends to
those affected
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Odwalla
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Abercrombie & Fitch
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American Apparel
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American Apparel
Sweatshop free
New law suit
Dov Charney
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New Developments
Ousted June 18, 2014
• Misusing company funds
• Spreading nude photos of an employee
online
$30 Million + defamation suit filed by Charney (June, 2015)
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Personal Crisis Management
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Consumer Protection
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Caveat emptor
Let the buyer beware… or not
Consumer movement aims to
provide consumers with power as well as:
• Information
• Safety
• Choice
• To be heard
• Privacy
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Protection from yourself?
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How much protection do we need?
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Government protection via…
Consistent labeling
Warnings/side effects
Agencies
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Federal Trade Commission
Food and Drug Administration
Consumer product safety Commission
National Highway Traffic Safety Administration
Department of Justice
National Transportation Safety Board
Online source for recalls
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Other issues
Big Mac (heart) Attack
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Next Class: REQUIRED attendance
Course Concept presentations
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