Transcript Leading Digital Transformation

Business Creation/
Expansion/
Employment
Transport
Energy
Consumption
Education
Big Data
and
KPIs
Tourism
Care of People
Building Stock
Community Safety
Council Facility
Usage
It's not just about online transactions , we need to look at the steps of every frontline
process and search for unlockable data to drive efficiencies and change
Get closer to
customers and
communities through
innovative use of
digital technology
Improve workforce
effectiveness, with
secure digital networks,
devices and tools that
transform ways of
working
Cut out wasteful
processes, with
technology like
Internet Of Things or
Big Data & Artificial
Intelligence
For example…
SHORT FUSE,
BIG BANG
LONG FUSE,
BIG BANG
50
ICT and media
45
40
Retail trade
Education
Professional services
35
30
25
Arts and recreation
Real estate
Timing (years)
Agriculture
Government
services
Transport and post
Recruitment and
cleaning
Utilities
15
Construction
Accommodation and
food services
20
Health
Wholesale trade
SHORT FUSE,
SMALL BANG
Most industries are being transformed
10
5
0
Manufacturing
Mining
LONG FUSE,
SMALL BANG
Digital Local Government
Going beyond online services
Digital Services 2.0
Digital Services 1.0
Digital Council
• Improving access to services
• Delivering a better customer
experience
• Reducing failure demand
• Enabling staff to work better
• Simplifying, Standardising and • Delivering savings through
Sharing ICT
EFFICIENCY
• Protecting and enabling FrontLine Services
• Delivering savings by
REDUCING DUPLICATION
Digital
Foundations
Digital Place
• Better Partnership Working
• Designing Services around Communities
• Designing Services around Citizens
• Prevention and early intervention
• Better Outcomes
• Reduced Cost from Better Performance
• Delivering savings through BETTER OUTCOMES
Digital Council
Public Services
Quality
Of
Life
• Reduced Failure Demand
• Proactive rather than
Reactive Services
• Better Partnerships
• Improved Efficiency and
Cost Savings
• Improved Decision-Making
delivering better outcomes
Economy
Digital can deliver savings at the same time as improving quality of life
Digital Place
• Improved Achievement and
Lifelong Learning
• Better Health and
Independence
• Reduced risk of crisis
• Reduced inequality
Quality
Of
Life
• Increased
Increased
Participation
Economic
• Community
Empowerment Improved Activity
Resiliency and
Sustainability
Public Services
• Reduced Failure Demand
• Proactive rather than
Reactive Services
• Better Partnerships
• Improved Efficiency and
Cost Savings
• Improved Decision-Making
Inward
Investment
• Improved Market
Insight
• New Markets
• Innovation
Opportunities
• Business Growth
delivering better outcomes
Economy
Digital can deliver savings at the same time as improving quality of life
The Digital Layer Cake
Digital Council
Transform
Digital Places
DIGITAL
LEADERSHIP
Deliver – DIGITAL SERVICES
Disrupt – Culture, Business Rules, Customer
Interactions, Data,
Discover – FOUNDATIONS :The Technical Platform
9