Transcript Finding people behind the jargon.. of exclusion

Finding people behind the
jargon
This overview of meanings & realities behind
equality & diversity
social exclusion & inclusion
prejudice & discrimination
are narrated to you by Sam Magne – co-author of the original
Handbook Open Hearts Open Minds
Finding people behind
the jargon…..
• Equality ?
– We give everyone the same service
– We find ways to make sure everyone is
able to access the same quality of service
Finding people behind
the jargon…..
• Diversity?
– A few of our clients are different from the rest
& need special attention
– All our clients bring their own circumstances.
We need to make adequate provision for the
range of circumstances that make people
vulnerable or isolated.
Finding people behind
the jargon..of exclusion
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Neighbourhood disadvantage
Racism & ethnic isolation
Migrant work conditions
Physical disability
Unemployment
Youth exclusion
Poverty
Mental illness
Homelessness
Learning disability
Gender inequality
Age discrimination
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Refugee isolation
Gypsy & traveller exclusion
Criminal offending
Single & young parenting
Low literacy
Homophobia
Becoming a child in &
leaving care
• Caring for adult & disabled
dependants
• Domestic violence
• Drug & alcohol addiction
Finding people behind
the jargon…..
You’d like more information?…….
Sources:
• This website!
• Your own ability to learn from clients!
• Your own thinking on how to make an
innovative response!
Finding people behind
the jargon…..
• Social exclusion?
– A shorthand term for what can happen
when people, or areas, experience a
combination of linked circumstances.
Such linked and mutually reinforcing
problems can combine to create complex
and fast-moving vicious circles. (Social Exclusion Unit)
Finding people behind
the jargon…..
Disadvantage in
neighbourhoods
• Combinations of
disadvantage
• Vicious cycles of
deprivation.
• Services ‘breaking–in’
help break the cycle
Homophobia
• Many LGBT people
experience active
hostility from individuals
and organisations too.
Finding people behind
the jargon…..
Mental illness
Homelessness
• At any one time, 1
in 6 adults
experience mental
health problems
• Up to 50% of homeless
people experience mental
health problems.
• Among young homeless,
90% experience mental
illness before hitting the
streets.
Finding people behind
the jargon…..
Domestic violence
Alcohol & drug addiction
• …affects 1in 4
women
• 60% of victims use
mental health
services
• 50% of male prisoners
drink hazardously in the
year preceding conviction.
Finding people behind
the jargon…..
Criminal offending
• Up to 50% of
young offenders
have pre-existing
physical or mental
disability.
Low literacy
THE FIRM
Appearing at the
BIRMINGHAM NATIONAL
EXHIBITION CENTRE
On
23 November 2003
at
7.30pm
Tickets:
£8.50, £10.00, £15.00
Finding people behind
the jargon…..
Your best tool in breaking down
barriers with clients
is to build open and friendly
working relationships
Finding people behind
the jargon.. of exclusion
• Disadvantage in
neighbourhoods
• Racism & ethnic isolation
• Physical disability
• Unemployment
• Youth Exclusion
• Poverty
• Mental illness
• Homelessness
• Learning Disability
• Gender inequality
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Refugee isolation
Gypsy & traveller exclusion
Criminal offending
Single & young parenting
Low literacy
Homophobia
Becoming a child in and
leaving care
• Caring for adult & disabled
dependants
• Domestic violence
• Drug & alcohol addiction
Finding people behind
the jargon…..
• Social inclusion?
– A process where the varying needs of a
community, and the groups which
constitute it, are recognised, prioritised &
met. It’s the positive management of
diversity, to which all organisations should
aspire. (Mc Donald & Olley)
Finding people behind
the jargon…..
• Prejudice?
– A preconceived notion based on
little or no fact
Finding people behind
the jargon…..
• Discrimination?
– the unfair or misguided ways we act as a
result of prejudice, assumptions and even
lack of thought, causing disadvantage and
exclusion.
Finding people behind
the jargon…..
• Individually, be more inclusive by:
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Increasing diversity awareness
Checking where stereotyping affects work
Overcoming physical & mental barriers to services
Assessing whether the way things are done are
excluding
– Developing person-centred skills and practice
• Active listening
• Effective communication
• Constructive criticism & assertiveness
• Evaluation (with user participation)
Finding people behind
the jargon…..
• Help organisations be more inclusive by
playing a part in:
– On-going learning about diversity
– Use of management systems (e.g.induction &
appraisal) to improve inclusive working
– Equipping staff with tools to implement initiatives
– Monitoring of practice to identify barriers
– Activities promoting an inclusive corporate culture
– Involvement of service-users in planning, monitoring
& evaluation
Thank you for
Finding people behind the jargon
Disclaimer: The opinions and advice contained on the Open Hearts Open Minds website are
not necessarily those of Wilfred Emmanuel Jones. Responsibilities for materials on the
website remain that of its authors, editors and commissioners.