Transcript Keep Well – monitoring and managing performance - Hi

Keep Well – monitoring and managing performance
Dorothy Ross-Archer, Keep Well Programme Manager
Monitoring and managing performance
2008 – 2009
- Keep Well Local Enhanced Service Contract
- developed initial performance processes
2009 - 2012
- HEAT targets set each year
- monthly performance reports to each practice
- individual targets set
- Community Pharmacy Specification
2012 – 2014
- national performance targets
- cascade of monthly performance
- targets integrated in CHP performance management
- “open” performance information
- ownership
•
Result - a robust performance system
Performance - Patients say ...
Health checks
• “Glad I attended, made me think about my diet and smoking”
• “ I have started to make some changes on my lifestyle”
• “ I feel ready to give up smoking”
• “ Found the health check very helpful and informative”
• “Very likely to take up referral discussed as part of the health check”
• “ Appreciated the flexibility of appointments offered (daytime, twilight and
Saturday)
• “ Made me feel very much at ease, would highly recommend pharmacy to
anyone”
Health Coaching Service
• “ Helpful non judgemental listening and guidance in a non patronising
manner. This is helping me take control of my life”
• “The one to one talking, making me think about things and my behaviours”
Signposting and referrals
Partnership performance
Making every opportunity count
Community
Pharmacies
NHSG services e.g.
healthpoint; Healthy
Helpings; e-Health
Mental Health Services
Primary
Care
Patients
Clients
Staff
Aberdeen city;
Aberdeenshire &
Moray Councils
Benefit & Employment
Services
VSA Carer Services
Aberdeen Sports Village
Criminal Justice
Services
Scottish Prison Service
3rd sector partner
Integrated Alcohol & Drug
organisations
Partnerships