Transcript Career Access Network: Effective Coordination for Integrated WIA

Career Access Network:
Effective Coordination for
Integrated WIA Service
Delivery
Presentation Overview
 Introduce NCAC
 Discuss CAN (Work Incentive) grant
 Review service coordination
 Review of global coordination issues
What is NCAC?
 Metro Agency
 Receives Federal employment related
funding
 Operating entity LWIA9, a 4 County region
Special Service
Facilitator
Customer
Services Options
WIA Career Center
Services
Voc. Rehab for
Eligibility and Emp./
Training Services
Assessment of
Disability
Benefits Counselor
for SSI/SSDI
explanation of
impact of
employment on
benefits and
employment
benefits resource
exploration
Community
Agencies for Empl.
and Training
services
Special Services
Faciliator
TANF or WTW for
Family Services
Counseling and/or
Pathways services
ADA advocacy with
employers
Tennesse Disability
Coalition
7.16.01 Draf t
Workforce Incentive
Grant
Customer Service
Chart
New customer to
the One-stop:
Community
Agency or Self
referral
Customer may
bypass core
services for
direct service
from SSF
Current customer
of the one stop:
MTCC Registered
WIA
staff and/or
Partner referral
WIA Core
Services
WIA
Registerd
Services
Workforce
Incentive Grant
Special Services
Facilitator (SSF)
WIA Intensive
Career
Planning
Services
Provided by
MTCC staff if
WIA registered
or by
community
agencies as
funding
provides
WIA
Training
Services
Provided by
WIA ITAs if
WIA
registered,
Voc. Rehab if
appropropriate
or community
agencies as
funding
provides
Workforce Incentive
Grant
Customer Service
Chart
Current customer of the
one stop:
MTCC Registered WIA
staff and/or Partner
referral for VR or other
individualized services
New customer to the
One-stop:
Community Agency or
Self referral
Workforce Incentive
Grant
Special Services
Facilitator (SSF)
Workforce
Incentive Grant
Special Services
Facilitator (SSF)
SSF works with
customer to identify
employment needs
SSF works with
customer to identify
employment needs
SSF refers
for outside
services
Customer
chooses service
path
VR
application
WIA Core
Services
No
VR
eligible?
Yes
VR
develops
Career
Strategy
Coenrolled into WIA?
WIA
Registered
Services
WIA
Intensive
Career
Planning
Services
Training
funded through
VR or WIA as
appropriate
WIA
Registration
SSF refers
for outside
services
Successful Coordination
from the system’s perspective
 Identify partners
 Train on rules and regulations governing those
services
 Understand the outcomes that they are trying to
reach
 Look for areas of integration
 Formalize the processes: Whose job is it to do
what? Clear contracts, MOUs, etc.
 All partners review processes for quality
Successes of coordination
 “High touch” Staff to an open ended system
for the hard to serve
 Unorthodox connections to harder to serve
job seekers for WIA, e.g. Drug Court,
TANF, Public Housing residents
 Connection to Youth programs
Lessons Learned:
 Do not assume for system changes, you
must make them happen on paper and
through process
 Education/communication is critical
between One stop staff and contract staff to
facilitate integration
 Appreciate the strengths/weaknesses of all
partners involved
 Find the shared vision