Transcript The Power of the Internet

The Power of the Internet
The Reach of the Phone
The Common Thread
Voxiva provides hosted solutions
for public health, government and
NGO customers
TelePDA/
Pay
Cell
The
Phone
Smartphone
Internet
Hosted
Application
Voxiva’s system collects and disseminates
information from a combination of the Internet, fixed
and mobile devices
Designed for the developing world, Voxiva’s system
is being used to:
• Monitor disease outbreaks
• Manage drug supplies
• Enhance public safety
• Measure and evaluate relief and development
efforts
2
The Solution
The Power of the Internet,…
The core system is hosted by
Voxiva and accessed through a
simple web browser from any PC
with an Internet connection
The heart of a Voxiva system is
its dashboard displaying a
summary of indicators and data
collected from the field
3
… the Reach of the Phone
Data can be input and retrieved using the phone (as well as the Internet)
Interactive Voice Response is
used alongside a card containing
codes to guide the process
SMS Messaging, PDA’s and Smart
Phones with downloadable forms
are used for structured data
collection
Voxiva also supports individual or broadcast voice and text messages
4
Solution and Key Capabilities
Rwanda TRACnet Case Study
Rwanda TRACnet is a dynamic information technology solution designed to collect,
store, retrieve, disseminate and facilitate the analysis of critical program, drug, and
patient information related to HIV/AIDS.
Key Features
Description
ARV drug alert
system
Provides regular information on shortage and stock-outs of critical ARV drugs.
Central stock managers can receive urgent stock-related messages at any
time, and send broadcast messages to sites at the periphery.
Patient Lab
Results
Enables rapid access of patient-specific results of CD4 by caregivers in
remote health facilities.
Critical Indicator
Tracking
Regularly collect the government’s critical indicators for monitoring and
management of HIV/AIDS clinical care and treatment programs.
Management
Dashboard
A national “data dashboard” that integrates data across multiple sources
(standalone applications, TRACnet, and paper reports) – to provide an
integrated national view of the HIV/AIDS programs.
GIS Mapping
A web-based geographic information system (GIS) interface that displays
health facilities offering HIV/AIDS services and ARV drug shortages and/or
stock-outs.
5
7
Benefits for client
Solution and Key CapabilitiesBenefits for Client
Practical
•Leverages existing infrastructure (e.g., mobile networks, Internet,
together with underlying paper record systems).
Real-Time, Actionable Information
•Allows decision-makers to rapidly have access to time sensitive
information (e.g. drug shortages/stock-outs).
Robust Platform
•Provides a scalable, bi-directional communication
network to all users, facilitating exchange not only
along hierarchical lines but also between peers.
Management Visibility
•Enables access to information about critical needs at the facility
level (e.g., drug shortages and stock outs).
Program Measurement
•Track Key Program Indicators to identify trends and view program
impact over time.
8
Results
Coverage
Trained
Personnel
Access
User
Adoption
Solution and Key Capabilities
Results
Deployed in all 84 health facilities offering ART in Rwanda, accounting for
100% of all ART patients in Rwanda (18,000). Currently, the system has
baseline patient data on 5000 individuals. Seven health facilities are using
the system to retrieve lab results (CD4 Count).
Over 400 users have been trained and are using the system to submit
monthly program indicator reports and weekly consumables (drug)
reports.
Most users (90%) access the system via the toll-free telephone interface,
thereby minimizing infrastructure-linked constraints (unreliable power
supply, poor or non-existent internet connection), as well the cost of
accessing the internet.
Anecdotal evidence has shown that most health facility personnel own
mobile phones, and that those who have a phone, and are accustomed to
using text messaging features, demonstrate an ease of use after 15-30
minutes of training.
9
Lessons Learned
Solution and Key Capabilities Lessons Learned
Visibility and Transparency
TRACnet has introduced new information flows
between health facilities and central levels, which
has increased the level of accountability of various
actors.
Flexibility and Scalability
The flexible nature of the Voxiva platform (the ability
to use an appropriate interface for available
technology) creates a scalable solution. Some users
can use the internet, and those who don't can use
the phone. Thus, the system is well-suited to
resource-constrained environments.
Existing Infrastructure
The high penetration rates of cellular phone is eases
the deployment of this technology. Users who own
phones feel comfortable with the system after 10-15
minutes of use.
10
Voxiva’s Modular Solution Components - Access
Customers are given multiple options for accessing Voxiva’s systems
Stand-alone
PC Client
SMS
Messaging
PC/Web
Access
PDA/Smart
Phone
Interactive Voice
Response (IVR)
Fax
Paper
Information can be input and retrieved through:
• Forms accessed via the Internet
• Forms completed via an offline PC client
• Back and Forward SMS messaging
• Forms downloaded onto Smart phones/ PDA’s
• Interactive Voice Response
Reports can be configured online and:
• Sent to a fax
• Printed and mailed
• Downloaded onto a PC for further analysis
11
Voxiva’s Modular Solution Components - Portal
Customers access the system through a portal and the Internet
A simple Web browser
is all that is needed to:
• Administer the
system
• Add or delete portal
information
• Send out
notifications,
communications and
content
Dashboard
Manager
Administration
Manager
Communication
Manager
Portal
Data
Manager
Content
Publisher
Collaboration
Manager
Notification
Manager
Map Manager
12
Information in the
system can be
viewed via:
• A dashboard
• Maps
• Detailed tables of
data
Voxiva’s Modular Solution Components - Applications
Voxiva’s applications define the content of the information system
Applications can work alone or in
combination with each other and are used
to track:
• Supplies (e.g. drugs)
• Cases (e.g. patients)
• Activities (e.g. relief projects)
• Events (e.g. disease outbreaks)
• Staff (e.g. field personnel)
• Locations (e.g. clinics)
• Contracts (e.g. budgets)
• Surveys
13
Supply
Manager
Survey
Manager
Case
Manager
Event
Manager
Applications
Location
Manager
Staff
Manager
Contract
Manager
Activity
Manager
Voxiva’s Modular Solution Components
Voxiva’s vertical solutions are based on a unique combination of
components and content based templates
Stand-alone
PC Client
Dashboard
Manager
SMS
Messaging
Supply
Manager
Communication
Manager
Survey
Manager
Case
Manager
PC/Web
Access
PDA/Smart
Phone
Interactive Voice
Response (IVR)
Fax
Paper
Administration
Manager
Portal
Data
Manager
Content
Publisher
Collaboration
Manager
Notification
Manager
Event
Manager
Application
Location
Manager
Staff
Manager
Map Manager
Contract
Manager
14
Activity
Manager
Voxiva’s Reach
Voxiva has operations in Rwanda, Senegal, Peru, Argentina, India, Indonesia
and the US. The company is expanding into new countries in Africa, Asia and
Latin America.
Voxiva’s customers include:
Ministries of Health in Peru, Argentina, Rwanda, India
State and Local Health Departments in the US
Municipalities in Peru and Argentina
UN Agencies: WHO, WFP…
International NGOs: IRC, PATH…
US Centers for Disease Control
USAID
Gates Foundation
World Bank
15
The Power of the Internet
The Reach of the Phone