Transcript Service User Involvement Saves Lives

Service User Involvement Saves Lives
Improving Health and Wellbeing
Innovation in Community Services
Workshop Two
Community Drugs Treatment
Service User Involvement
How we found our Voice
Garreth Robinson
Garreth’s Story
• It started with an
argument
• Life on drugs
• Thought of change
• Lost baggage
• Getting the
relationship right
• Watch this
space….
A brief history
• Started in November 2007
• Milestones/ Achievements
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Service user DVD Project
Involvement in Contract Tendering
Recruitment
Welcome Pack
Cohesion of group
AWARD
Developing training for staff
My Voice ~ Our Song
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Privileged access - trust
Communication – two way street
Developing listening skills
Sharing responsibilities for group tasks
Sharing a passion
Compromise
Opportunities to learn new skills and meet
others with a shared passion
• Education – learning and sharing
• Constructing our service
Service User Reference Group
Shaping your service
We value your ideas and
opinions
We value your time
Come and have your say about your
Service!
We pay expenses and we meet on
the first Wednesday of every month
at 3pm.
Next meeting at: Beeston Hill Medical
Centre
Service Development Ideas
We contributed to the development of
resources
We worked on ideas for service
improvement
A S.M.A.R.T Friend will encourage and
empower you to achieve your personal
S.M.A.R.T goals.
PECIFIC
MEASURABLE
ACHIEVABLE
REALISTIC
Help with
Budgeting
Employment
Education
Healthy Eating
Time Management
Your S.M.A.R.T. friend will
liaise with your key worker to
help you achieve set goals
TIMELY
You will be able to contact your S.M.A.R.T
friend at times when you need them.
Your S.M.A.R.T friend will be an ex-service
user who understands your needs. They will
be able to signpost and enable you to choose
goals that suit you.
For all activities you attend with your
S.M.A.R.T Friend you will receive points.
Each month, these points will be used to
reward your commitment and motivation.
Pharmacy Training – staff are required to
complete a package of training, this includes a
session co-facilitated by service users.
An award winning DVD
The Service User Experience of Leeds PCT
Community Drug Treatment Service
Enjoy!!
• Thank you- any questions?
Exercise
Turn to your neighbour and discuss the
questions below -you have 3 minutes
Write your answers on the post it notes in
your pack.
Exercise
•What have you gained from hearing
Gareth's experiences?
•Are there any barriers you are experiencing
around PPI?
•How might you overcome these?
•1 PPI activity YOU pledge to do?