Transcript Political Evacuation - Gallagher Student Health and Special Risk

Lafayette College
Overview of On Call International
Capabilities
• Staffed 24 X 7 with employees fluent in 12 languages
• Providing service to over 7MM customers annually
• US licensed, board certified physicians fluent in
seven languages
• Inbound telephony capabilities include a Siemens
9006 ACD with the capacity to handle 30M inbound
calls per day into dedicated T1 lines
Emergencies
If you are on your trip and have an emergency,
please contact our 24/7 the call center at
800-407-7307 (toll free from the U.S. or Canada)
or 603-898-9159 (call collect from anywhere in
the world). You can also email us for emergencies
at [email protected].
Worldwide Medical Assistance
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World Wide Medical Information
Hospital & Physician Referral
Round the Clock Medical Monitoring
Payment Guarantee of Medical
Expenses
Dispatch of Physician or Specialist
Emergency Medical Transportation Assistance
(Evacuation/ Repatriation)
• Return of Deceased Remains
Nurse Help Line
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Staffed by Registered Nurses
24 Hour Medical Help Line
Assess Patients Symptoms
Identify Urgency of Situation
Recommend Plan of Care
Educate Customers Regarding Physicians Diagnosis
1200 Pre-recorded Health Related Topics
Prescription Drug Information
Travel Assistance
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24 Hour Emergency Travel Arrangements
Lost Luggage Locating Assistance
Emergency Travel Funds
Credit Card/ Travelers Checks/ Airline Ticket
Replacement
Prescription Replacement or Renewal Assistance
Lost Eye Glass Replacement Assistance
World Wide Legal Referral
Nationwide Bail Bonds Referrals
Return of Automobile Assistance
Message Relay
Security Services
On Call Security
• Online/Country updates
• Global threat monitoring
On Call Security Plus
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Electronic traveler tracking
Political evacuation
Crisis management
Secure transportation
Disaster/Crisis Management
• Preparedness plan/pandemic plan
• On site plan
• “Go Team”
Security Services
1) Real-time Security Intelligence
In the event a Member feels threatened by political unrest,
social instability, weather conditions, or health or
environmental hazards, ON CALL will provide Member with
the latest authoritative information and guidance for over 180
countries and select cities. ON CALL’s global intelligence
database is continuously updated and includes destination
intelligence from over 5,000 worldwide sources.
2) Senior Operations and Executives of Travel Organizations
Will be enrolled in an email communications whereby they
will receive timely updates on events that occur around the
world. Including weather, political and other major news
stories that may effect travel.
Political Evacuation
ACCESS POLITICAL EVACUATION SERVICES
In the event of a threatening situation, On Call provides
assistance in making evacuation arrangements including:
– Flight arrangements
– Securing visas
– Logistical arrangements such as ground transportation
and housing
In more complex situations, ON CALL will assist
traveler in making arrangements with providers of
specialized security services.
Political Evacuation
• Insured Benefit for Political
Evacuation
• Based upon conditions
travelers will be moved to a
safe location
• No cost to travelers - all
expenses