Transcript Document

Who are we?

We are one of the largest locally
owned staffing firms with offices in
Syracuse, Rochester and Buffalo*
 Since 2001 we have placed 1000s of
staff into great positions
 Our Premiere Clients: UofR, RIT,
RCSD, Paychex, Wegmans, UCB,
Direct2Market
The Employment Store
 General
Office
– Administrative, Book-keepers, Accounting, HR,
Reception, Clerical, CSR, Data Entry, Call
Center, Legal Assistants, Banking
 Medical
Office
– Secretaries, Front Office, Billers, Transcription
 Selected Trades
– Culinary Arts, Custodial, Patient Transport,
Parking Attendants, Distribution
General Business Skills

Writing for Business
 Reading for Business
 Business Math
 Deductive Reasoning
 Customer Service Skills
 Other Soft Skills
 Business Web Research
General Business Skills

Writing for Business
– Ability to compose proper emails for
business
– Ability to write simple business letters
and memos
– Concise but accurate documentation
into databases etc
General Business Skills

Reading for Business
– Reading and interpreting customer
letters and emails
– Reading manuals and policy
documents
– Reading web sites to gather
information on topics
General Business Skills

Business Math
– Ability to calculate simple percentages
– Ability to add and subtract with excel
or other spread sheets
– Ability to deductively determine if a
number looks way off
General Business Skills
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Deductive Reasoning
– Ability to connect concepts
– If this is true than that should result in
General Business Skills

Customer Service Skills
– Written customer communications
– Especially email
– Spoken customer service
 Command of language
 Use of tone
 Soft Skills
General Business Skills
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Other Soft Skills
– Interpersonal with co-workers
– Interpersonal with managers
– Interpersonal with customers
General Business Skills
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Web Based Research
– Researching competitors
– Researching suppliers
– Researching topics or laws
– Researching contact names
Software Skills
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Microsoft Suite
 Business Web Surfing
 Book-keeping Systems
 Database
 Email Usage
Software Skills
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Knowledge of Microsoft Suite
– Word: Create & save documents, some
formatting, spellchecking, etc.
– Excel: Create & save spreadsheets, basic
formulas, basic formatting, data entry
– Outlook: Writing emails, calendaring,
attachments, finding info
– Powerpoint and Access nice but not needed
Software Skills
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Advanced MS Office Skills
– More proficiency with Excel
– Advance formulas
– Mail Merging
– Access work
Software Skills

Business Web Surfing
– Methods of research
– Picking and refining key words
– Finding contact info
– Business social networks?
Software Skills

Email Usage
– Proper email formats
– Proper email grammar
– How to send, receive, and save email
– Attachments
Software Skills

Basic Book-keeping Systems
– Quickbooks
– Entering Data
– AP vs. AR
– Running reports
– Adding clients, vendors
Software Skills
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Database Usage
– Data entry
– Data sorting
– Creating reports
– Exporting/Importing data
Job Application Process
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Online Applications
Online Testing
Reference Checks
Crim, Drug, and other Screens
The Interview
How To Find Job Listings
Resume/Application Accuracy
Clean Up Contact Forms
Job Application Process
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Online Applications
– Virtually all business are moving to
online applications
– Why
– If given the choice what to choose
– Completeness and Accuracy Count
Job Application Process
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Online Testing
– Proveit.com or others
– General Tests
– Software Tests
– Job/Industry Specific Testing
– Personality Profiles
– Paper or Practical Test
Job Application Process
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Reference Checks
– Professional vs. Personal
– Having Contact Information
– Use of Teachers
Job Application Process
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Crim, Drug, and other Screens
– Increasing Use of Screens
– Accuracy and Honesty is Key
– Why Credit Checks
Job Application Process
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The Interview
– Anecdotal Info is Best
– Make, Save, or Cost Argument
– Practice and Improve
– Mock Interviewing is Best
– Memorize Resume and Application
– Know Reference Info
Job Application Process
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How To Find Job Listings
– This Is Very Important
– Navigating Online Job Boards
– Importance of Being Thorough
– Freshness Dating
– Monster.com Is Barely the Tip…
– Why is Careerbuilder More Important
Here?
Job Application Process
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Resume/Application Accuracy
– Do These Documents Line Up
– If Not, Why
– Dates, Dates, Dates
– Attestation Importance (Disclosure)
Job Application Process
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Contact Method Red Flags
– Email Address – What Do They Say?
– Voice Mail / Answering Machines
– MySpace, FaceBook, Twitter, etc.
General Tips For Business
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Respect and Authority Issues
 Personal Communication Tips
 Soft Skills
 Learning On The Job
 Learning By Google/Wiki/Other
For more information visit us at
www.employmentstore.com