Transcript South Team & Te Roopu Whitiora Triage

South Team Triage
Geographical Areas
 South Team –
 Topuni ( South of Kaiwaka & before
Wellsford) to Aubrey St & Cross St Regent.
 North of these areas, North Team Triage,
Puriri House, 5 Three Mile Bush Rd, Kamo
 430 4101 ext 3502
Role Overview
 Entry Point for all Key Stake Holders
 GP’s
 Counsellors
 WINZ
 Forensic Services
 Probation
 Client Self-Referral
 CATT
 IPU
Referrals arrive via;
 RMS Lite - E-referral
 Email
 Fax
 Phone Contact
 Self Presentation
Triage Support Person ;
 Determines what Team is required for ALL
E-Referrals coming in
 Opens the Jade Case for South Team & TRW
referrals
 Scans all Documentation into Jade
 Updates & Maintains Caseload List and
Spreadsheet
 Completes all Letters of Correspondence to
Referrer and Client
Triage Nurse ;
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Referral Screened
Checks Jade History
Risks/Alerts
Concerto
 Contacts referrer/client if insufficient information available
 Contact – A face to face appointment is offered, if client is
unable to attent or accept – the Triage Assessment is
completed via phone.
 Determines level of risk and degree of urgency
 Completes Triage Assessment Document
 Referral discussed at Team’s Meeting for Allocation
Criteria for Admission to Mental
Health Services (NDHB Policy 1:1)
 Rationale: The Government’s national Mental Health
Strategy requires that MHS are delivered to the 3% of
people who are most severely affected by mental and
addiction illness. All MHS will give priority to those
Eligible Persons with the most serious problems.
 Standard: People are accepted for treatment by the MHS
who meet the following criteria;
 Have an identifiable mental illness, which causing acute
distress and/or enduring disability.
 Are exhibiting behaviour causing acute distress and/or
enduring disability and mental illness has not as yet been
excluded as the cause of the behaviour.
Criteria for Admission to Mental
Health Services continued…
 These services will not be available to people
whose problems are solely:
 Violence and anger
 Intellectual disability (includes post-head injury)
with or without behavioural problems
 Learning difficulties
 Criminal activities (antisocial behaviours)
 Parenting difficulties
 Alcohol and drug abuse
 Sexual abuse
 Conduct disorder
Psychiatrist Support:
 Medication Review
 Special Authority Numbers
 This process occurs via Psychiatrist to GP
phone call, letter or when necessary a face
to face consult with the client.
Triage Time Frame
 Our Time Frame is governed by the NDHB Client
Pathway (Mar 2011) –
 Crisis – Every attempt should be made to attend to
a crisis call within 1 hour of referral by CATT
 Urgent – Face to Face contact between a MH
Clinician and client within 24-48hours
 Non Urgent – Triage/Referral within 2weeks.
E-Referral Requirements
 Current Address & contact details
 Current Medication
 Reason for referral
 Action taken prior to referral eg: counselling,
trialled medication (effects)
 History and risk factors
 Prior investigation – physical attributes
 Pathology results
 Urgent referrals must be faxed to crisis team via
fax or phone
Questions & Answer Time