Transcript Virtual Asia

Glocalizing IT Standards for
Virtual Asia
Prof. Dr. Ahmad Zaki Abu Bakar
Chairman
Malaysian National Information Technology
Standards Committee of SIRIM
Professor
Faculty of Computer Science & Information Systems
Universiti Teknologi Malaysia
My Proposal in Myanmar, 1999
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The Problem:
– Standardization of IT Requires:
• A Lot of Time & Effort
• Many Resources
• National Commitment
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Next Step for GII Implementation
– Popularize Usage of IT Standards
– Introduce to IT Industry
• Creative ways
– Emphasis on Software Developers
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Incorporating IT Standardization
into Software Development
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How to apply IT standards into
Software Engineering (SE)?
Consider SE Life Cycle Models
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Build-and-fix
Waterfall – Most Widely Used
Rapid Prototyping
Incremental
Synchronize-and-stabilize
Spiral
Object-Oriented - Latest
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Aim
Consider Commercial Product
Design Practice
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High Quality
Conformance to
International Req. &
Standards
Use ‘Design for...’
‘Design for’ List
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Design for market (DFMk)
Design for manufacturing (DFM)
Design for assembly (DFA)
Design for testability (DFT)
Design for Usability (DFU)
Design for serviceability (DFS)
Design for OHSA (DFOHSA)
Design for Green (DFG)
Design for Conformance (DFC)
Design for International (DFI)
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Design For Glocal
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If Design for International
– What about Design for local?
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Why not use…Design for
Glocal (DFGL)
– Global & Local
– Term Glocal
• Asma Abdullah, 1996
– “Think Global, Act Local!”
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Software Globalization &
Localization
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For Software Quality
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For Takeshi’s Quality Characteristics
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Functionality
Reliability
Efficiency
Security
User-Friendliness
Maintainability
Flexibility
Portability
Testability
Interoperability
Installability
Reusability
Please
Insert
Glocalability
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Towards Information Utility
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Universal
Connectivity
Information
Appliance
Client/Server
Minis, PCs, IT,
Islands
Mainframes
Centralized
Computing
Distributed and
Networked Personal
Computing
1960’s and 1970’s
Cooperative
Computing
Internet
Information
Utility
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2000 and Beyond
Source: HP & MIMOS
Information Utility
When computing and access to information
is available and affordable to anyone,
anytime, anyplace like ...
water
electricity
telephone
Information utility
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Virtual Asia
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The wonder of ICT
Internet Technology creates
– Virtual organizations
– Virtual/cyber worlds
– Borderless world
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Asian organizations &
country can be
interconnected to form
Virtual ASIA
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Latest Development
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Malaysia has embarked on
K-Economy
Japan’s e-Asia
E-ASEAN
What can we do to reduce
Digital Divide?
What can we do for Keconomy, e-Asia & eASEAN?
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Malaysia’s National IT Agenda
•Education
•Skills development
•Acculturation
People
Civil Society
(Vision 2020)
Infostructure
Creating Value
•Network
•Affordable appliances
•Legislation
Applications
•Indigenous content
development
•Interactivity
•Infotainment,
Edutainment, 11
Infocommunication
Electronic Business
SOME TECHNOLOGIES USED:
SEARCH ENGINE
ON-LINE CATALOG
RECOMMENDER AGENT
SOME INFORMATION GATHERED:
BUYER
LOCATES
GOODS
SEARCH BEHAVIOR
BROWSING BEHAVIOR
CUSTOMER PREFERENCES
CONFIGURATOR
SHOPPING BOT
SELECTION
OF GOODS
EFFECTIVENESS OF PROMOTIONS
BARGAINING STRATEGIES
AGGREGATOR
AUTOMATED AGENTS
TRANSACTION PROCESSOR
NEGOTIATION
PRICE SENSITIVITIES
PERSONAL DATA
SALE
MARKET BASKET
DATA INTERCHANGE
CRYPTOGRAPHY
PAYMENT
E-PAYMENT SYSTEMS
TRACKING AGENT
CREDIT/PAYMENT INFORMATION
DELIVERY REQUIREMENTS
DELIVERY
ON-LINE PROBLEM REPORTS
ON-LINE HELP
BROWSER SHARING
INTERNET TELEPHONY
POST-SALE
SERVICE
CUSTOMER SATISFACTION
FOLLOW-ON SALES OPPORTUNITIES
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The Electronic Supply Chain
GOODS
MONEY
Plan
Deliver
Suppliers’
Supplier
Source
Make
Deliver
Supplier
Source
Make
Deliver
Your Company
Source
Make
Deliver
Customer
(internal or
external)
(internal or
external)
Source
Customer’s
Customer
Supply Chain Operations Reference Model
CORPORATE
BOUNDARIES
Plan
Source
Make
Deliver
SOURCE: A. BIFFI, PF. CAMMUSONE
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Bricks v. Clicks Digital Divide
DATA-POOR
BRICKS
CLICKS
DATA-RICH
SOURCE: NUMA-Q (IBM)
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Business Driver 1
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Find Customers
Acquire Customers
Inform Customers
Fulfill Customer Request
Retain Customers
Service Customers
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Mass competition
Increased revenue
Customer retention
Profitable relationship
management
Efficient & effective
business practices
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Business Driver 2
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Demand management
Supply Chain
Management
Execution
Distribution / Logistics
Demand fulfillment
Service & maintain
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Global competition
Increased throughput
Customer responsiveness
Inventory reduction
Efficient & effective
process
Return on assets
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New Business Model
for Virtual Asia
From
To
•Mass production
•Mass customization
•Effective use of capital
•Effective use of knowledge
•Improved efficiency
•Reducing time to market
•Internal focus
•Customer-centric
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Mass Personalization
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Treating each user as an individual
– key is INFORMATION
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How to acquire and store information about
customers
– Cookies
– Question and response
– Clickstream analysis
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How to use the information effectively
Personalization technology
Customer relationship management
– real v. cyber world
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eCommerce Technology
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Internet
Mobile technologies
Web architecture
Data interchange
Multimedia
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Databases
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• Access security
• Cryptographic security
• Search engines
• Data mining
• Intelligent agents
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eCommerce Requirements
RFQs
Catalogs
Quotations
Ship Notices
Letters of Credit
Purchase Orders
Electronic Payments
Bills of Lading
Invoices
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IT Standard Glocalization
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Local requirements
Global requirements
Take care of
Multiracial,
Multicultural &
Multilingual issues
Glocal IT Standards
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End of Presentation
Terima kasih.....
THANK YOU...
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