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Digital Resilience: Well Preparing for the Challenges to Do O2O Business Moderated by Volker Heistermann, Manging Director June 3, 2016 Chinese Taipei It is hard to stay on top of your game! <Average Tenure on S&P 500 Index> 70 61 60 50 40 30 20 13 10 1958 1960 1962 1964 1966 1968 1970 1972 1974 1976 1978 1980 1982 1984 1986 1988 1990 1992 1994 1996 1998 2000 2002 2004 2006 2008 2010 2012 2014 2016 2018 2020 2022 2024 2026 2028 0 From 61 years in 1958 narrowed to 25 years in 1980—to 18 years now. It is predicted to be 13 years in 2029. 1.1 Trend Information from INNOSIGHT/Richard N. Foster/Standard & Poor’s Emerging startups are disrupting existing industries and corporations 88 YEARS TO BUILD 4 YEARS TO AMASS 679,000 ROOMS 650,000 ROOMS 80 COUNTRIES 192 COUNTRIES Transportation Education Food/Retail Broadcasting Construction 1.2 Startup/Tech Disruption Meanwhile, startups are also becoming “enablers” for existing corporations Startups help companies to converge to the new trends 1.3 Startups as “Enablers” Information from CB Insight What drives this? The economy is transiting to digitally-driven. xxxxxxxxx 1.4 Transition Source: Deloitte Digitization - the pace at which takes place across industries differs: 1) 1.5 Index Source: Booz & Company (2011). Measuring Industry Digitization - Leaders and Laggards in the Digital Economy Index However, for MSMEs, Digital disruption can just as easily become your next big opportunity. Internet accounts for 3.4 % of the GDP in 13 countries 21% of GDP growth in the last 5 years in mature countries 75% of Internet impact arises from traditional industries 2.6 jobs created for 1 job lost in French economy 10% increase in productivity for SMEs from Internet usage SMEs with a strong web presence grew twice as fast and had double the export revenues Only 2 billion internet users worldwide now! 1.6 Opportunities Source: McKinsey Global Institute: Internet matters: The Net's sweeping impact on growth, jobs, and prosperity, May 2011 What are the digital tools and their benefits: E-mail via an ISP or Cloud based e-mail (e.g. Gmail, Hotmail, Outlook) Video conferencing (e.g WebEx, Skype) Payments systems (e.g. PayPal) Online market systems (e.g. Amazon, eBay, Kichink) Messaging systems (e.g. WhatsApp, Line, Twitter) Funding systems (e.g crowdfunding, Kickstarter) Recruitment systems (e.g. crowdsourcing) Social media marketing (e.g FaceBook, LinkedIn) Business specific systems (e.g finance, customer management, payroll) 1.7 Tools What we hope to achieve through this panel is explore those questions with our audience: What digital tools are popular among MSMEs? How big IT companies help MSMEs to access those tools? How to strengthen relations between MSMEs and big companies, especially big IT companies? How to help MSMES: 1) Integrated into international value chains 2) Access to potential bigger international online market 3) Streamline business processes 4) Increase returns on ICT investments 5) Improve the quality of business transactions 6) Reduce administrative overheads or errors 1.8 Questions Our wonder panel today (from both big and small corporations): Ms. Clair Deevy, Head of Economic Growth Initiatives APAC at Facebook, Facebook Singapore Mr. Pham Tran Anh, Director of Small Midmarket Solutions and Partners, Microsoft Viet Nam Ms. Christy Le, CFO/COO, Misfit wearables US Ms. Claudia de Heredia, Co-Founder of Kichink Mexico 1.9 Panelists