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An APAC Country e-Government Project
Alcatel Shanghai Bell
25 Jan, 2005
Contents
>
Method of Project Scoping
>
Project Business Case Studies
>
Alcatel’s Integration Capacity
>
Summary
All rights reserved © 2004, Alcatel Shanghai Bell
-2-
Chronicles
>
June 2003 – Alcatel meeting with APAC Country Min of
Comms
•
Initial idea of using Chinese financing for e-gov development
>
Dec 2003 – Presentation to APAC Country Cabinet
Subcommittee for Investment; MU signed between ASB and
Min of Comms
>
Feb 2004 – kick-off of E-gov conceptual framework
development
>
March-May 2004 – detail survey of government applications
requirements
>
June 2004 Completion of Feasibility Report
>
Sept 2004 Approval of FR by Min Comm, and approval to raise
loan application to Chinese government
All rights reserved © 2004, Alcatel Shanghai Bell
-3-
Chronicles (cont.)
>
Oct-Dec 2004 – Detail project scoping and costing
>
Currently – pending budget allocations and final approval
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-4-
A joint planning team
Gov of APAC Country
ASB
Cabinet Sub-Cmt
Integration and Services
M.Comm MoF
Set up / appoint
Other Min.
Set up / appoint
Project Planning Team Project Planning Committee
- E-governance
- Business analyst
- Applications
- IT platform
- Communications
Project
Plan
All rights reserved © 2004, Alcatel Shanghai Bell
-5-
- Min Comms
- Gov CIO
- Min Finance
- Pub. Svr. Comm.
-Prime Min Off.
-- …
Key Concepts for the Project Scoping
>
Totality
•
>
Application-Driven
•
>
Treat three core necessary elements of E-Government
development together as a whole
Use the E-Government Applications to drive the overall
development and rollout. Ultimately, the spending of public funds
should be justifiable through applications, economic returns, and
general contribution to the wealth of the society.
Sustainability
•
To position development as a means to create significant demand
to sustain the development of local competences in ICT industry.
All rights reserved © 2004, Alcatel Shanghai Bell
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e-Government System Architecture
>
Three essential elements
•
•
•
e-Gov Applications: application and services software components
IT Platform: data center, application servers and storage
Government Info-communications Infrastructure (GII): physical
network components
e-Gov Applications
GII
IT Platform
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e-Government Applications Strategy
Strategy: Think Big, Start Small, Scale Fast
GII
IT Platform
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……
Licence
Registration
System
TradeNet
System
E-Filing of tax
returns
System
TCP
Management
System
Visitor Permit
Extension
System
Titles Office
System
Companies
Office System
Government to
Business
Government to
Citizen
Government to
Government
Applications Main Selection Criteria
>
Revenue generating or capture lost revenues
>
Improvement in service delivery and productivity
•
>
Contributing to economic growth/ private investment
•
•
•
>
Promote public sector “Service Excellence”
Improve overall business climate
Reduce business cost
Attract more investors and businesses
Cost savings
•
•
•
Paperless
Convergence of voice and data
Redeployment of personnel to high-end value-added work
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Project Services Evaluation
Services
Ministry / Dept
Criteria
Findings/Benefits
Companies Office
System
Ministry of Justice /
Registry of Companies
Revenue
 Provide convenient to business in
registration process.
 Ease of Payment.
Visa/Permit/
Extension
Ministry of Immigration
Revenue
 Provide convenient for visitor to
apply or extend visit. Increase
tourism and investment.
 Ease of Payment.
Frequency
Management System
Ministry of
Communication
Revenue
 Provide convenient for business to
register / renew radio license.
 Ease of payment.
Revenue
 Provide ease of registration for ship
owner.
 Timely collection of renewal
revenue.
 Ease of payment for services fees.
Marine Safety Authority
Ship
Registration/Service Fee (MSA)
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Project Services Evaluation
Services
Ministry / Dept
Criteria
Findings/Benefits
Licensing for Weights
Ministry of
Revenue

and Measurement
Commerce/Weights &
registration/renewal process.
Measurement
Titles Office System
Ministry of
Provide convenient to business in
Revenue
Justice/Titles

Ease of Payment.

Low cost services.

Heavy paper-based.

Reduce interruption from enquiry
Registration
Application Enquiry
Town Country
Work
System/File Tracking
Planning
Productivity
and allow planner to do more value
added services and strategic
System
planning.
Dept of Environment
Environmental

Currently no service charge.
Case Management
Ministry of
Work

New setup, no existing system.
System
Justice/Family Court
Productivity

Facilitate the management of cases.
Environment Impact
Assessment (EIA)
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Project Proposed e-Services-1
Companies Office System
(G2B)
•Application of proposed reserve company name
•New registration (Sole
Proprietorship/Partnership/Limited Company)
•Change of Particular (Sole
Proprietorship/Partnership/Limited Company)
•Return of Allotment of Shares (Limited Company)
•Increase in Capital (Limited Company)
•De-registration (Sole
Proprietorship/Partnership/Limited Company)
•General Search (Sole
Proprietorship/Partnership/Limited Company)
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Project Proposed e-Services-2
Visa/Permit/Extension
(G2C)
•Online application of Permit / visa for
•Visitors (business and leisure)
•Work Permit
•Student
•Investor
•Assured Income
Can be done overseas at the visitor’s home
country
•Online extension of Visitor Entry Permit / Work
Permit / Visa for
•Visitors (business and leisure) - allow
maximum 2 times online application After which
requires to come to Immigration office for
interview to assess suitability.
•Work Permit
•Student
•Investor
•Assured Income
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Project Proposed e-Services-3
Frequency Management
System
(G2B)
Ship Registration &
Service Fees
(G2B)
•Application registration of Radio Frequency
License
•Renewal of Radio Frequency License
•Online new registration for Ship
•Online renewal for Ship
•Online payment for Tonnage Fee
•Online Application for Survey and payment
covering
•Initial Survey
•Technical Survey
•Special Survey
•Loadline Survey
•Incaling Survey
•Compass Caliberation
•Lifeboat Survey
•Light Dues Fee
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Project Proposed e-Services-4
Licensing for Weights &
Measurement
(G2B)
•Online new registration for Weight &
Measurement instrument
•Online renewal for Weight & Measurement
instrument
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Project e-Services Benefit
•
•
•
For the Ministry of Comms
– Improve productivity
– less paper handling
– less verification, less data entry
– recover delayed revenue
– deploy manpower for value added service and complex tasks
– Consolidated and consistent data
– data accuracy
– easy availability
For companies/individual
– Save time
– transacting over Internet
– faster and assured turnaround time
For Country
– attract more companies/tourists
– generate more private investment
– generate revenue/increase GDP
– more employment
– more visitor increase spending, multiplier effects
– new investment approval process
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e-Government Applications Solutions
G2B
PORTALCONNECT
G2C
G2G
Portal Service
e-Homeland
Security Solution
Authentication
e-Land & Property
Solution
e-Library
Solution
Alert
e-Taxation
Solution
E-Trading
Solution
e-Transportation
Solution
Search
News
e-Telecommunications
Solution
C
O
N
S
U
L
T
I
N
G
e-Education
Solution
E
|
G
O
V
T
e-HealthCare
Solution
My e-Government
Intranet
e-Utility
Solution
Internet
People Hub
Establishment
Hub
Application Services / Product & Applications
Session Services
Email
Forms Generator
Language Translation
E-Payment Gateway
Content Management System
Authentication/Security
Data Integration
Report Management
EMail System
Document Management System
Workflow System
e-Government Infrastructure Solution
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Vehicle
Hub
Directory Services
Industry
Hub
e-Government IT Platform Strategy
Key idea: Build a stable, secure, reliable IT platform
Intranet
portal zone
Restricted
zone
–
–
Intranet Web
Servers
– E-mail Web
Servers
– Personal
Computers
Database /
Exchange Servers
– Application
Servers
– Document &
Content
Management
Servers
– FTP Servers
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Internet
public zone
–
Internet Gateway
– Web Servers
e-Government IT Platform - Planning
>
Review of the current Data Center infrastructure need to be done:
•
Server Consolidation
–
•
E-Gov Storage
–
•
•
•
Implementing an e-Gov backup is the next logical step
E-Gov Applications & Services Continuity
–
•
Consider storage needs for E-Gov applications
E-Gov Backup
–
•
Review all the servers that are currently in the data centers
Applications and service continuity is also a consideration, considering
backup data centers
Network Connectivity
System Monitoring
E-mail
–
Streamline Government E-mail system for all departments
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e-Government IT Platform - Target
>
The E-Government IT platform must be
built in a reliable and secure manner,
below is what we recommend for IT
Platform:
•
•
•
•
Two geographically separate data centre
Disaster Recovery, and government
operations continuity for critical operations
Network
and applications
Physical as well data security, virus and
Spam prevention and re-action should be
considered in the IT platform development
Using the extranet (E-Gov
Applications/Services) to drive the intranet
development
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Data center
Backup data center
Storage&backup
Storage&backup
Database Server
Application Server
PKI SERVER
Web server
Firewall
MBN
Project Proposed Network Infrastructure (Data Center)
INTERNET
WAN CONNECTION TO
OTHER GOVERNMENT
SITES
Core Router
IDS
Switch
A suitable Disaster Recovery
Center (DRC), satisfying nodal
and geographical redundancy.
IDS
Tier 1 firewall
Dialup/WAN Router
Firewall /
NSM Anti-virus
IDS console Console Console
MANAGEMENT ZONE
VPN concentrator
L3 Core Switch
Tier 2 Firewall
Tier 2 Firewall
Switch
Switch
ITC
LAN1~4
WEB / FTP
DNS/Proxy OWA / SMTP
DMZ
IDS
AD
IDS
Switch
IDS
File&Print E-Govt Apps
Switch
SQL
DATABASE
APPS ZONE
ORACLE
DATABASE
DB ZONE
TAPE LIBRARY
BACKUP SERVER
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IDS
Proposed Improvement (Data Center Infrastructure)
>
High availability System
•
•
•
>
Improved Performance & Resiliency
Scalability
Improved Service Level to users
Network Security
•
•
•
•
Network / Host Intrusion Detection System for critical segments;
2-tier firewall structure
Remote firewall at each Government site
Segregation of network zones base on functionality
–
>
Public, DMZ, User, Application, Database, management, Intra-Govt
Network Management
•
Ease of management and troubleshooting
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e-Government Info-communications Infrastructure
(GII)
>
Key concepts:
•
GII should avoid duplicated investment
•
From industry development point of view, should leverage on the
development of the GII to be consolidated
•
Network connectivity of government offices and data centers
•
Deploy e-Gov hubs in remote community centers (connectivity to
be built under GII program using suitable technologies such as
wireless)
•
Introducing Voice and Data convergence to optimize resource
utilization and save operational cost
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Project Design Principle for the GII (1/2)
>
Principles: quality of service, reliability and secure
>
To build a Broadband Data Backbone for fast switching of Data and
Voice traffics.
•
>
To build a data center to accommodate a selection of database, Web,
E-mail servers to lay the groundwork for e-Government software
applications.
•
>
The choice of Ethernet and IP is based on the domination of IP traffic due
to the Internet and the ease of building software over an IP network.
Such choice of equipment shall be heavily dependant on the use of the
government services that will is subject to this project.
To build a reliable and cost effective voice network. Design of
Software to automate work and information flow among government
departments firstly, then citizens, businesses and international
access.
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Project Design Principle for the GII (2/2)
>
Leverage on current telecom infrastructure when economically so
>
In town’s CBD area, interconnect numerous departments by
broadband wireless (eg. LMDS) to cut down LL rental cost
>
Cabling fiber, UTP lines between buildings in the town
>
Wireless LAN can be considered if some buildings/sites are not
suitable for cabling
>
Long distance data backbone (inter-region) continue to leverage on
MW and Optical Fiber Cable
>
Build virtual PBXs using reliable ATM/TDM/VoIP technology
>
Set up a high performance network core based on advanced
router/switch to support convergence of data and multimedia
applications
>
Through PBX and VoIP devices to provide convenient telephony
service
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- 25 -
E-Government GII – Voice & Data Convergence
>
Current Status
•
>
Solution
•
>
Individual departments/offices subscribe standard phone
services for voice/fax communications, which amounting to a
substantial OPEX
The solution is to use the same GII to carry intra government
voice traffic by introducing a PABX system that supports VoIP
Benefits
•
After making use of VoIP technology and GII, the OPEX cost
can be greatly reduced
•
Advanced voice features could be provided on the PABX to
improve productivity
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E-Government GII – Voice & Data Convergence
Intra Government office voice communication over GII
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Contents
>
Method of Project Scoping
>
Project Business Case Studies
>
Alcatel’s Integration Capacity
>
Summary
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- 28 -
e-Gov Project Benefits Analysis
Citizen
Business
Government
Social
Benefit
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- 29 -
Economic
Benefit
e-Gov Project Social Benefits
>
Internal Benefits
•
•
•
•
•
>
Increasing government efficiency
Developing government image
Improve government staff ability and productivity
Data security
Internal communication with online tools
External Benefits
•
•
•
•
•
Convenience to citizens and visitors
Serving the citizen conveniently, 24x7 access to government system without
any time limit
Improving quality of life
Narrowing “digital divide”
Contribution to increased GDP and creation of new skills based employment
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e-Gov Project Economic Benefits
>
e-Gov Project Direct Economic benefits
•
Reduce internal administrative expenses
• Capturing lost income
• Reduction in annual telecom expenses
• More … …
>
e-Gov Project benefit to GDP growth
•
Benefit to related industry, with indirect positive impact to other related
service sectors
• Creating new industry/service activities in ICT domain: trading, support,
service and training
• Facilitate foreign investments and export thus advancing the total
economical activities
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e-Gov Project Business Case - Example
•
Financial Analysis: Key Value
>
Application
>
•
5 applications
•
Voice Communication Improvement
Total Cost:
•
•
Total CAPEX:
Total OPEX:
29,625K$
20,000K$
9,625K$
>
Total Benefits:
81,894K$
>
NPV:
27,578K$ **
>
IRR:
38.52%
>
Payback Period:
4 years
>
Time to Positive Cash Flow: 1 year
**:
Discount Rate is 12% PA
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e-Gov Project Business Case - Example
Financial Analysis: Payback Time and Cumulated Net Cash Flow
Payback Time of Asia Pacific country E-Gov Project
$60,000,000
$50,000,000
Total Cost
$40,000,000
Total Benefit
$30,000,000
Cum NCF
$20,000,000
$10,000,000
$0
-$10,000,000
-$20,000,000
-$30,000,000
Y2005
Y2006
Y2007
Y2008
Y2009
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- 33 -
Y2010
Y2011
Y2012
e-Gov Project Business Case - Example
Financial Analysis: Sensitivity Analysis 1/2
Sensitivity Analysis(Cumulated NCF) of Asia Pacific
country e-Gov Project
$60,000,000
$50,000,000
OPEX+
$40,000,000
Revenue-
$30,000,000
Initial Value
$20,000,000
$10,000,000
$0
-$10,000,000
-$20,000,000
-$30,000,000
Y2005
Y2006
Y2007
Y2008
Y2009
Y2010
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- 34 -
Y2011
Y2012
e-Gov Project Business Case - Example
Financial Analysis: Sensitivity Analysis 2/2
>
Even if we err on the wrong side, the results are acceptable:
•
•
OPEX+ (increased by 30%)-- NPV: 25.5 MUSD, IRR: 27.1%
Revenue- (reduced by 30%)-- NPV: 11.3 MUSD, IRR: 22.9%
>
All payback periods remain within 5 years.
>
Conclusion: The project is highly viable with
•
NPV: 27.5 million USD; IRR: 38.5%
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- 35 -
e-Gov Project Business Case - Example
– Benefit to Investment 1/2
Increased Investment(in total INV) from eGov
(000$)
1000000
900000
800000
700000
600000
500000
400000
300000
200000
100000
0
Increased Investment Yearly
Y2005
Y2006
Y2007
Y2008
Y2009
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Y2010
Y2011
e-Gov Project Business Case - Example
– Benefit to Investment 2/2
Percentage of Total Investm ent/GDP after eGov
30%
25%
20%
15%
10%
5%
0%
Y2005 Y2006 Y2007
Y2008 Y2009 Y2010 Y2011
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e-Gov Project Business Case – Example
– Benefit to Export 1/2
Increased Export(in total EXP) from eGov Project
Increased Export
(000$)
3000000
2500000
2000000
1500000
1000000
500000
0
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
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e-Gov Project Business Case – Example
– Benefit to Export 2/2
Percentage of Export/GDP after eGov Project
80%
70%
60%
50%
40%
30%
20%
10%
0%
Y2005
Y2006
Y2007
Y2008
Y2009
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Y2010
Y2011
e-Gov Project Business Case – Example
– Benefit to employment (1/2)
Increased Opportunity for employment from eGov
Percentage of increased employment opportunity/Total Labor
(Post)
35,000
10%
30,000
8%
25,000
20,000
6%
15,000
4%
10,000
2%
5,000
0
0%
Y2005 Y2006 Y2007 Y2008 Y2009 Y2010 Y2011
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e-Gov Project Business Case – Example
– Benefit to employment (2/2)
>
Improving of job quality
•
•
•
•
>
IT does not make existing civil servants redundant
It only frees up them from routine, mundane tasks
Allow them to be trained for mastering better skills and to tackle
higher value-add tasks
Provide them an alternative career perspectives in the private
sector once they have mastered good IT skills
Attract and retain IT talents
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E-Gov Project Benefit to IT Industry
>
e-Gov Project Direct Benefits to IT Industry
•
•
•
•
•
>
Create IT consumable wholesale and Retail Industry, such as: PC , software, etc.
Create IT training service industry, furthermore the training service also can be
exported to other countries.
Creating more job opportunities in IT sectors.
Create a call center service industry which could be further developed to reap
economic benefits from catering to the markets such as Australian and New
Zealand and beyond. This is feasible because of the maturity of the information
and communication technology and the decline in the cost of such technology.
Create a software service industry which could be further groomed to reap
economic benefits from catering to the regional markets. This is feasible because
software services is relatively easy to be exported.
e-Gov Project Indirect Benefits to IT Industry
•
Improve the IT literacy and competency to support and sustain economic growth
in the IT related sectors.
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- 42 -
Contents
>
Method of Project Scoping
>
Project Business Case Studies
>
Alcatel’s Integration Capacity
>
Summary
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- 43 -
Alcatel’s Turnkey Services...
>
Turnkey service can help…
Planning
Business and Technical
Operate &
Maintain
Managed Services
Turnkey Broadband
Deploy & Integrate
Build - Integration
Installation - Commissioning
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Design &
Engineering
Full Service
Alcatel offer e-Gov Project Integration Capacity
ASB offers e-Gov project integrator & Engineering Services
Infrastructure
• ASB
• Third Parties
Applications
Services
•
•
•
•
•
•
Engineering
Procurement
Integration
Installation
Maintenance
Project Management
• ASB
• Third Parties
Integrated, multi-vendor, communication solutions
Complete Solution
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Partnership with NCS: A leader for e-Government
Nurturing Public Service
Innovation
Thought Leadership &
Research in eGovernment
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E-Government & Government ICT Planning








Sri Lankan eGovernment Blueprint
Thailand eCitizen Portal Blueprint
Hong Kong SAR Government Agencies’ IT Masterplan
Singapore Intelligent Island : IT2000 Masterplan
Mauritius Government IT Plan
Malaysia’s Sarawak State Government IT planning
Broadband Infrastructure for Government, Singapore
Singapore Government – Public Service Infrastructure
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“e-Government in Asia” book
>
Status of e-Govt initiatives in 9 Asian
economies: Brunei, China, Hong Kong,
India, S Korea, Malaysia, Singapore,
Taiwan & Thailand
>
Scope of coverage: vision, strategies,
plans, maturity indicators, programmes,
etc.
>
Sharing new perspectives, insights &
leading practices on
e-Government
>
Published by Times Media
2003)
All rights reserved © 2004, Alcatel Shanghai Bell
- 48 -
(August
Contents
>
Method of Project Scoping
>
Project Business Case Studies
>
Alcatel’s Integration Capacity
>
Summary
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- 49 -
ASB e-Gov Project’s Value
ICT technology leader
Alcatel’s Products and solutions has global
competitiveness in Government networks
Global Experience
Deep understanding and long-term participation
and experience on E-Government and City
informatization
Consulting
Provide professional e-Gov project Strategy &
Planning consultation
Full range of services
The capability to be your prime contractor for full
turnkey deployments
All rights reserved © 2004, Alcatel Shanghai Bell
- 50 -
Summary
>
Both economic and technical analysis show that Asia Pacific
Country’s e-government project is feasible, with strong social and
economy benefits:
>
Creating higher efficiency
>
Offering a versatile variety of services
>
Reduce cost and capturing a significant range of lost income
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- 51 -
www.alcatel-sbell.com.cn
Thank You!
Next Steps
2005-1-27
Next steps (1):
>
During the planning stages, Alcatel could offer a series of
professional services in the planning of City’s E-Government
program covering:
>
(1) Methodology:
–
•
E-Government planning methodology and process
This is to ensure a proper approach and process in developing an
E-Government program drawing on the lessons and experiences
from other similar planning Alcatel had done.
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Next Steps (2)
•
(2) Assessment:
–
–
–
•
•
Application requirement assessment
IT infrastructure assessment
Government network infrastructure assessment
This is to get an overall understanding of the total needs of
government applications, and identify priority applications
according to a criteria set by the government
Also, to understand the existing infrastructure that could be reused, or upgraded to fit the needs of new applications
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Next Steps (3)
•
(3) Planning
–
–
–
–
•
•
•
Applications development and rollout planning
IT platform upgrade and development planning
Government network development planning
Overall costing and budget estimate
In this phase of the service, we determine a initial set of
applications as a starting point. Use the applications to drive the
definition of the rest of the infrastructure development.
We will make a high level design of the necessary applications
support architecture, and the new IT platform, government network
connectivity;
In order to arrive at a basic cost structure
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- 56 -
Next Steps (4)
•
(4) Feasibility
–
–
–
Quantify the measurable benefits of the e-government applications,
and relate that to the cost of the project;
In order to derive the overall return on investment, and cash flow as
well as sensitivity analysis.
Analysis of the direct benefits and impact to GDP growth to the
economy
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Next Steps (5)
>
During project implementation stages:
•
•
Alcatel could provide full turn-key responsibility to conduct the
detail system design, implementation, project management,
training;
As well as providing professional service on
–
E-Governance (methodology in managing the successful rollout of Eservices, and adapt the internal process and organization to use the
new IT infrastructure)
– Skills transfer (to ensure City local personnel could sustain the future
development without dependency on Alcatel
All rights reserved © 2004, Alcatel Shanghai Bell
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E-Gov Economical Impact
2004-7-25
Question:
>
Additional information on benefits of such project to our
country’s economy in terms of GDP growth is required to
ensure that government in supporting the project is fully aware
of the economic benefits that will accrue in implementing that
project vis-à-vis the cost of financing it. A table detailing cash
flows/savings as well as projected increase in GDP once the
project is up and running would be appreciated.
All rights reserved © 2004, Alcatel Shanghai Bell
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Answers
>
We wish to answer this question in two parts:
>
Firstly in the Project’s own financial viability
•
•
>
For this point, the current Feasibility Report has provided an
analysis on cash flow, vs direct benefits from the project,
estimated internal rate of return for the total investment
A summary is re-captured here in
Impact to GDP growth
•
•
This is harder to assess, but we will make some attempts here
And elaborate how we are going to estimate this
All rights reserved © 2004, Alcatel Shanghai Bell
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Project’s viability on its own
>
As presented in Section 6 of the Feasibility Report with details
in Appendix 2:
>
The project is highly viable with a Net Present Value (NPV) of
$11.2M, benefit/cost ratio of 1.5:1, and achieving an Internal
Rate of Return (IRR) of 14.62%.
>
Taking some sensitivity analysis into consideration, even the
total cost is increased by 10%, the IRR can still stay at 11.37%.
>
On the other hand, if the total benefit decreased by 10%, the
IRR can hold at 8.20%.
>
For details, please refer to the Feasibility Report
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Impact to GDP Growth
>
There are many factors contributing to or affecting the GDP
growth
>
In essence, the overall impact to the economy by an E-Gov
investment is like that by many other infrastructure investment
such as airport, railways, roads, etc. The impact are primarily
in the following three aspects:
•
•
•
Improving productivity to multiple other sectors
Creating new industry/service activities in its own domain
Attract foreign investments thus increasing the total economical
activities
All rights reserved © 2004, Alcatel Shanghai Bell
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Improving productivity to multiple other sectors
>
We have identified the following sectors being the major GDP
generation sectors in the country:
•
•
•
•
•
•
Agriculture, Forestry and Fishing Sector
Wholesale and Retail Trade Sector
Community and Social Services Sector
Finance and Insurance Sector
Manufacturing Sector
Transport, Storage and Communication Sector
>
By drawing upon experiences and modeling in other countries
and regions, we will see if we could formulate a quantitative
assessment on the impact of E-Gov to the above sectors
>
But, this will take a lot of time and need to collect a lot of
information on various industry sectors
All rights reserved © 2004, Alcatel Shanghai Bell
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Creating new industry/service activities in its own
domain
>
The direct impact of the E-Gov investment is to creation of
relevant supporting industry in Information Communications
Technologies
>
These include but not limited to:
•
•
•
•
•
>
ICT consulting, planning, architecting (including export to regional
countries)
Software applications planning, design, development,
customization, upgrading and maintenance (export possible)
IT education and training (Export possible)
IT supply and reselling (Export/trading possible)
Equipment and facilities maintenance
Again, based on the references and benchmarks elsewhere,
we could formulate an assessment for the country
All rights reserved © 2004, Alcatel Shanghai Bell
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Attract foreign investments
>
There are many factors together collectively help to increase
the competitiveness of the country as a hub for the region and
to attract foreign investments, such as:
•
•
•
•
•
>
Social and political stability
Legal system and transparency
Transportation, logistics, infocommunications
Financial services (banking, insurances)
Utility (power, gas, water)
E-Government could only play a relatively small role in this
aspects. It would harder to attribute improvement of foreign
investment due to E-Gov
All rights reserved © 2004, Alcatel Shanghai Bell
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Summary
>
In summary, we are of the opinion that
•
•
•
The project is on its own a viable investment based on direct
benefits
The quantification on the impact to GDP would help further
recognizing the potential strategic value of the project, but
The GDP growth also depends on many other factors not related
to ICT and E-Government. It could be primarily set by the overall
macro economic conditions for the country, the Region, even the
global economy as a whole
All rights reserved © 2004, Alcatel Shanghai Bell
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E-Gov Operational Model
2004-7-15
Contents
>
E-Government Operational Models in other countries
>
Discussion and proposal for the E-Government operational
model
All rights reserved © 2004, Alcatel Shanghai Bell
- 69 -
Singapore
>
Early development stages – 1981-1996
•
•
•
>
National Computer Board (NCB) as the IT agency under the
Ministry of Finance
Master planning, architect, tender spec, project delivering, user
training, customization
Nearly 80% of NCB staff were seconded to ministries/departments
Major development stage – 1996-2000
•
•
•
Privatization of the operational arm of NCB to form NCS
NCB mission focused on policy and promotions
Dec 1999 merger of NCB with Telecom Authority of Singapore
(TAS) to form a single ICT agency – Infocomm Development
Authority (IDA)
All rights reserved © 2004, Alcatel Shanghai Bell
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Singapore (cont.)
>
Major development stage – 1996-2000 (cont.)
•
Operational model being:
–
MoF controls budget allocation to ministries/departments for E-Gov
spending
– IDA acts as CIO, regulatory, program/project management
– Provide sectors takes government contracts to execute, deploy and
maintain E-Gov infrastructure and applications
>
Mature stage – 2000-2003
•
•
>
E-Government Action Plan I – S$1.5B for 3 yrs
Operational model remained the same
Future development – 2003-2006
•
•
E-Government Action Plan II – S$1.3B for 3 years
Operational model likely remain the same
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Singapore (cont.)
>E-Government
operational model
- Chaired by the Head of Civil Service and
comprises Permanent Secretaries of
Ministries
Ministry of
Finance
eGov Policy Comm.
(eGPC)
Infocomm
Development
Authority (IDA)
- CIOs engaged to various ministries
- Chaired by the Head of Civil Service and
comprises representatives from private and
public sectors to help steer e-Government
effort
All rights reserved © 2004, Alcatel Shanghai Bell
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eGov Advisory Panel
Singapore (cont.)
>
Comments on Singapore’s E-Government operational model
•
•
•
MoF having the final say, could ensure that all government
departments/agencies will be using the common infrastructure,
policy and framework as set by IDA,
to minimize duplication of efforts & investment.
IDA, as the competence centre, acts as project manager to help
MoF in managing E-Government initiatives and also as CIO to the
entire government
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Comparison of Government-wide CIO Office
Australia
Name of CIO
or nearest
equivalent
Status of
office
Cabinet
Committee
High level
steerage of
agenda
CIO
membership
of steerage
committee
Hierarchy
level
Appointed By
Reports to
Link to Dept
CIOs
Role in eGov
Canada
Singapore
UK
Ireland
USA
Washington
State
Commonw ealth
NSW
QLD
Federal
Ontario
AGIMO
Office of
Information
Technology
Information
Economy
Infrastructure
Unit
CIO Branch
Corporate CIO
Government
CIO
e-Envoy
REACH
Department of
Information
Services
Executive
Agency
Business unit
of department
Business unit
of department
Business unit
of department
Business unit
of department
Unit of
statutory
agency, IDA
Business unit
of department
Business unit
of department
Department
None
ICT: external
and internal
Not Available
Internal Admin Internal Admin
none
none
Info Society
CIO sits in
Governor's
Cabinet
Committee of
secretaries not just ICT
ICT Committee ICT Committee ICT Committee
of secretaries of secretaries of secretaries
ICT Board of
deputy
secretaries
ICT Committee
of secretaries
Statutory
Board
Convenes
Board
none
Member and
secretariat
Deputy
Secretary
Deputy
Secretary
Secretary
PM
Secretary
Governor
Head of Civil
Service
Secretary
Governor
Peer
Peer
Peer
Yes
None
Yes
ICT Committee ICT Committee
of secretaries of secretaries
Not Available
None
Convenor and
secretariat
Member and
secretariat
Deputy
Secretary
Deputy
Secretary
Deputy
Secretary
Deputy
Secretary
Secretary
Secretary
Minister
Secretary
Secretary
Secretary
not available
Peer
Peer
Peer
Peer plus
assessment
dual reporting
Yes
Yes
Yes
Yes
Yes
Member
Betw een Sec
and Deputy
Secretary
Minister
PM (exec order) not available
None - Finance
acts as
Secretariat
One below
deputy
secretary
not available
Head of IDA
and secretary
of Finance
Peer plus
assessment
All rights reserved © 2004, Alcatel Shanghai Bell
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Yes
Contents
>
E-Government Operational Models in other countries
>
Discussion and proposal for the country’s E-Government
operational model
All rights reserved © 2004, Alcatel Shanghai Bell
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Priorities
>
Bringing Government ICT infrastructure up to-date in order to
be able to roll out a critical mass of E-Government applications
and services
>
To build a sufficiently large ICT planning, architecture and
project management competence and skills
>
To stimulate the set-up in the private sector ICT business
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E-Government Operational Model
>
Leverage on current competence and organizational structure
of XYZ unit within MoF
>
Complement that with telecom infrastructure investment as a
supporting means
>
For better coordination, a new agency for Infocomm
development could be envisaged under the Ministry of
Communications.
•
•
Comprising XYZ and led by a more aggressive and forward
looking leadership (? How to ensure strong backing from MoF)
Leaving current telecom department for telecom regulations
matters only
All rights reserved © 2004, Alcatel Shanghai Bell
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E-Government Operational Model (cont.)
>
The drawbacks of assigning the telecom operator to develop
the entire ICT infrastructure for E-Government
•
•
•
Lack of IT and government applications competence
Harder to convince all government departments/agencies to follow
the same approach, platforms and policies
Re-enforcing monopoly resulting in
–
Less efficiency (due to lack of competition)
– higher cost to the government operations, thus hindering return on
investment from government point of view
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- 78 -
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