Transcript Addressing the growing industry needs for qualified

Addressing the growing industry needs for qualified
manpower ICT/BPO
Raj Nijhawan, Managing Director, Appletree (Mauritius)
OUTLOOK
Fragility and uncertainty of the global economic environment
BPO sector is demonstrating resilience
towards growth
Expecting a rise of 8% in GDP by 2015
BPO sector as the key pillar of
the Mauritian economy
Rise in GDP , retrieved from Board of investment website: http://www.investmauritius.com/ICT1.aspx
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OUTLOOK
Growth (GDP) of BPO/ICT Sector
Forecasted to 2015, 8 %
2011, 6.8 %
2005
2007
2009
2007, 5.5 %
2009, 5.7 %
2011
2005, 5.3 %
2005
2006
2015
2007
2008
2009
2010
2011
2012
2013
2014
2015
Employment Growth
Forecasted to 29000
15000
10440
3801
2005
5513
2006
16800
11437
6960
2007
2008
2009
2010
2011
2015
Source: Board of investment, Central Statistics Office
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KEY WEAKNESS
S
W
Shortage of local skilled manpower
O
T
Source: IBS, Growth of ICT Sector FDI in Mauritius
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ELEMENTS
Shortage of Skilled Manpower
Skill-set mismatch existing in
emerging BPO/ICT sector
Skilled individuals seek
“greener” pastures and
“higher” paying jobs abroad
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SKILLS GAP
Skill-set mismatch existing in emerging BPO/ICT sector
Skills
exceeding job
requirements
Lack of
qualification
& experience
Resulting
in
Foreign labour has to be looked for to ensure that
the sector continues to grow
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SKILLS GAP
Lack of qualification
and experience
Skills exceeding
job requirements
SECONDARY SCHOOL CURRICULUM AND
TERTIARY COURSES
(Align with industry requirements)
Cater for the existing and growing labour
market needs
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STRATEGIES AND INTERVENTIONS
Organisations to keep up with
emerging industry trends and
provide skill- development
training
Career
Guidance &
advocacy
Courses
Curriculum
to align with
industry
needs
Continuous
Training
Organisations should design
effective retention strategies
for skilled workers
Encourage students to tune their
academic pathways to the
requirements of the ICT/BPO
world through career fair.
Retention
Strategy
Academic institutions to align
training programme/courses
to meet industry needs
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ICT/BPO and academia should appeal for a
collective policy to sustain an inspired industry
growth…
~ Raj Nijhawan
Thank You
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