Transcript Application Development Services

Business Process Outsourcing
Offered By
New Millennium TechSol LLC
15284 Dupont Path
Apple Valley MN 55124
USA
Tel: +1 952 322 3139
Fax: +1 952 322 3137
Email: [email protected]
What are Back Office Activities ?
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Back office activities are those activities
that do not directly generate revenues and are
overhead costs.
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These activities are nevertheless vital for keeping
the business functioning.
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E.g. Data Entry, HR functions, General Business
Correspondence, Accounting Functions,
Data Analysis , Data Mining, Invoicing & Billing,
Bill Collection and Follow-ups,Secretarial Work
like correspondence, filing,appointments,
reminders etc…..
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The common underlying activity is some kind of data processing
and preparation of standard documentation.
Benefits of Outsourcing
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Allows you to concentrate on your
core activities.
Production volume based cost
( pay only for useful quality work duly
completed ).
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Reduce HR Costs - salary bills, perks,
employee benefits, administration
overheads. Reduce recruitment and training expenses.
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Real time availability of data through online data warehousing.
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Improve quality of service, improve productivity.
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Greater accountability and transparency in production standards.
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Get increasing volume of “paperwork” and routine administration work done
quicker and at significantly lesser cost. Cut down substantially on overhead
costs by using state of the art technologies
24 X 7 X 365 service availability.
What can be Outsourced ?
A process can be ideally outsourced if it is
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Standardized: A transaction that is processed in a standardized
manner can be outsourced. E.g. H R Benefits program. It would
be foolhardy to outsource a transaction that has to be handled
differently every time. E.g. trading in financial instruments.
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Repeatable: Transactions that can be cloned i.e. repeatable in
all respects. Each transaction is processed in the same manner
as the previous one and the subsequent one.
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Of larger volume: There should be some volume. Economies
of scale does not make one time or very low volume processes
beneficial to be outsourced
Reasons to Believe
Percent citing each reason as a "very important" rationale for their
BPO efforts.
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Focus on core competencies: 67.3%
Save money: 61.1%
Tap vendor domain expertise: 55.5%
Focus on strategic growth: 37.4%
Maintain/reduce head count: 34.6%
Redirect capital budget: 22.7%
Reduce assets on books: 7.6%
Other: 2.8%
Sources: CFO magazine and AMR Research
Reasons to Believe
Most widely adopted forms of BPO (% of respondents).
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Travel services: 46.3%
Employee benefits: 43.9%
Payroll: 43.9%
Tax advice/processing: 37.6%
Insurance administration: 37.1%
Collections: 18.5%
Recruitment: 18.0%
Cash management: 16.6%
Internal audit: 16.1%
Human resources: 14.1%
Sources: CFO magazine and AMR Research
International deals recently signed
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Unisys/ West Bank – Check Processing - $80 m for 7 years
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EDS/Abbey – Life Insurance Processing – $ 300 m for 10 yrs
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Exult/Bank of America – Financial & HR services – $ 1.1 bn
for 10 yrs
PWC/Nortel – HR & Accounts Payable – $ 625 m for 5 years
Some Functions that are ideally outsourced
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Data Entry and Processing
HR Administration Services
Supply Chain Management Processes
Accounting and Tax Management
QuickBooks , Quicken,TurboTax
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Data Warehousing, Data Analysis, Data
Mining
Document Storage and Retrieval
Account Payables Management.
Invoicing and Billing
Bill Collection
Medical Coding, Insurance Processing
Legal Documentation
General Routine Secretarial Functions
Airlines Booking Administration
Help Desk Services
Critical Stages In The Strategic Sourcing Cycle
The 4 critical stages are:
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Sourcing Strategy
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Evaluation and Selection
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Contract Development
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Sourcing Management
“Envisioning the end is enough to put the means in motion”
We will help you start with what will create the best value for you in
terms of performance to price ratio. We will help you figure out what
to expect to get out of it. What will the result look like? Who will
manage the things inside ? What will the governance process be ?
How will you correct problems? How will the deal enable your
business? How you will enhance your competitive edge ?
Business Process Assessment
“The hardest thing to explain is the glaringly evident
which everybody had decided not to see” -Ayn Rand
Measurement is the mechanism of the assessment. We will assist
you in making a balanced assessment and check all service and cost
levels and ascertain whether they are where they should be. Are
expectations realistic? Is your business being enabled or
encumbered ?
The assessment will not end with service to price check but will go
beyond that to assess the scope of innovation and creativity in your
business.
Recommendation: Outsource your Secretarial Services
Requirements
Your ‘Virtual Secretary’ will provide the following services:
General Correspondence supported by our Transcription Service
(www.effiscribe.com)
Scheduling and Reminder Service
General filing work using electronic media-Data Warehousing
Routine Correspondence
Prepare documentation packages and presentations for business meetings
Book Keeping and Accounting
7x24x365 service availability
We will customize the service package to do a perfect fit to your specific
Requirements.
Your Virtual Secretary :
Has excellent command of the English language
Is well versed with office productivity software
Has expertise in preparing presentation packages and brochures for
meetings, seminars, sales campaigns etc.
Well experienced in book keeping and accounting practices.
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Price idea: Starting from $2000 per month
depending upon the service package.
BPO procedure for typical accounts payable process.
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Vendor supplies invoice for service to client.
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Client sends scanned image of invoice to BPO center.
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BPO team accesses client’s accounting system and checks that
payment is actually due.
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Requisite authorizations are verified.
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Journal entries are posted, accounting systems updated.
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Payment instruction is executed.
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Order to print the check is transmitted to the client’s office.
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Check is printed, signed by payee and dispatched to the vendor.
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Total TAT = 24 hrs.
BPO procedure for data processing function
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Client receives large volumes of handwritten / typed and time
sensitive forms.
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Forms are either scanned or sent physically to BPO center.
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Forms’ contents are entered into digital systems.Information
entered is checked for accuracy, duplication and range checks etc.
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The input is converted into properly formatted data and
transmitted to client computers.
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Data is warehoused, mined and analyzed for client by BPO
associate.
Pricing Of The Services.
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Pricing options for the services
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Per seat basis / per hour basis
Per month basis for a specified numbers of hours
On a fixed plus incentive basis
Per transaction basis
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Pricing dependent on type of work taken up and
volume of work committed
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Pricing based on nature of work
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Data Entry and Processing Functions
Secretarial Functions
Revenue Accounting
Billing and Collections
Data Warehousing
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Features
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Architecture
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Advantages
Internet Transcript Repository
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Product Capabilities
 Streamline locating, sharing and disseminating transcripts.
 Secure Internet based transcript and document repository.
 Access centrally stored data from anywhere in the world.
 Requires no special hardware / software - only Internet
Explorer / Netscape Navigator required.
 Ability to search, display, download, print all data from any
location
Features of Data Warehouse
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Re-organization & storing of transcribed files in the Data Warehouse
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Customized based on parameters and combinations of criteria
decided by client such as Case / Type / Court/ Customer/ Type Of
Service etc. etc…
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Data Stored in structured directories in XML format
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Powerful search function to scan all the data in the warehouse.
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Quick retrieval of desired information using search criteria.
Architecture Overview
Advantages of Data Warehousing
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Have Historical Case Data available instantaneously.
Improve Business Process Productivity.
Ability to search transcribed data based on various keywords and
criteria.
Have all case reports catalogued and structured.
Spend less time preparing for and reviewing cases in law practice.
Capability to do quick and more accurate diagnosis and prescribe
effective remedies in medical practice supported by a
comprehensive body of documented knowledge and experience
readily accessible from the data warehouse at any time &
anywhere.
Progress into Data Mining to extract relevant , case specific and corelated information and knowledge from a large body of data.
Process Migration
Step 1 - Study
An experienced team studies the customer’s existing systems and processes on
site.
Requirements are defined in association with the client’s personnel. This
includes both process and system specifications.
The aim here is to understand the client's processes first hand so that solutions
may be tailor made to suit the specific requirements
Step 2 - Customize
Customization includes process re-engineering and modifications carried out in
consultation with the client to suit their requirements.
The operating systems i.e software applications of the client are also studied
and if necessary, modifications to suit the transitioning process will be carried
out by an in-house team of experienced software developers
Process Migration (contd.)
Step 3 - Pilot
A parallel run is done in tandem with the existing process as a proof-of-concept
This may be done on client request.
Step 4 - Migrate
Migration of the processes to BPO site will be accomplished on a time scale
defined and agreed upon with the client.
A Service Level Agreement (SLA) is signed between BPO associate and the
client committing service and performance levels.
Delivery of BPO services begins on the finalization and signing off of the SLA.
Infrastructure
State of the art BPO Center
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High end database servers and workstations.
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High speed internet connections.
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Encryption software and firewalls.
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Microsoft SQL server / Oracle Data Warehouse software
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Dedicated 24x7x365 Help Desk service
Team
Team
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All members have University / Bachelor degrees.
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Well versed in Information Technology usage.
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Well trained and experienced in areas of expertise and
solid domain knowledge.
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Quality conscious –guarantees superior quality output.
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Committed to deliver complete customer satisfaction
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View the dedicated team as an extension of your office.
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Need based personal interactions will be facilitated.
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Non compete, non disclosure and confidentiality agreements.
Rapid Action Program @ Speed Of Thought
How do we manage frequent communication between users &
support team ?
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Web based Online Tools
 Discussion Forums - Technical Discussions.
 Help Desk - Problem Reporting.
 Chat - Instant messaging.
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Availability of tools
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Internet deployment - access anywhere, anytime all the time.
No investment in software license – open source.
Setup a web portal with MySQL database backend.
Appoint a Forum Administrator, invite participants as required.
Site access through user ID and passwords.
Service Turn Around Times.
 24x7x365 Help Desk.
 Special ‘Weekend’ implementation schedules.
Rapid Action Program @ Speed Of Thought
Help Desk
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Help Desk.
 Can be used for reporting problems post implementation.
 Web based implementation - access anywhere.
 Automatic E-mail notification.
 Allow two way communication - Developer & Help Requestor.
 Automatic time based escalation process
 Service request Turn Around Time statistics.
 Knowledge Management component(under construction). Eg., Help Desk.
 Used Successfully for:
 Annual Maintenance contracts related activity
 As Help Desk for SCM product
Rapid Action Program @ Speed Of Thought
Discussion Forum
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Discussion Forums
 Conduct online technical conferencing.
 Web based implementation - access anywhere, anytime.
 Different zones for different topics
 Automatic E-mail notification to all participants.
 Secure & Private discussion rooms.
 All content stored for future reference. (E.g. create a project Forum).
 Used the concept successfully for :
 German Open Source Projects.
 Content Management Systems Development.
 Full Life Cycle Development Projects.
Advantages
Expertise in
Application
Services
Total
Customer
Focus
Security
Advantages
Competitive
Pricing
SEI/ISO
Compliance
Thinking Long
Reasons for outsourcing services are
usually in long term perspective though,
quite often, made for short term
requirements.They are mostly very subtle
and important. These include the “soft”
benefits, such as greater flexibility and
nimbleness which ultimately drives
business value.
Engineering The Change
“Nothing endures but change”
It is hard for many to give up the familiar and hard won terms of
agreement. They hammer them into place and nail them
down. The problem is that when something is nailed
down, it cannot move. Businesses move. Business change is
as inevitable as weather change. It will happen. Only
uncertainty is certain.Businesses suffer if change is not
managed. To manage change, new and newer ways to do business,
accessing the best available resources and enhancing productivity
significantly becomes essential and flexibility needs to be built into
the business processes.
Outsourcing of business processes is an enabling option.
Questions ?
We welcome your telephone call,
email or fax
Tel: +1 952 322 3139
Fax: +1 952 322 3137
Email: [email protected]