Transcript NRG1-ECO - BESTECH

BESTECH
Solutions now for tomorrow’s challenges
Disaster Recovery
Ian Chegwidden, B.Sc.
Engineering
Automation
Environmental Monitoring
Software Development
Sun Tzu, The Art of War
“Know your enemy and know yourself
and you can fight a hundred battles
without disaster.”
AGENDA
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BESTECH
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Speaker
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DR/ BC
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Levels of Disaster
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IT Dependencies
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Facts and Figures
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Types of Disaster
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Planning
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Mini-assessment
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Q&A
www.bestech.com
INTRODUCTION
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Founded in 1995
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Our People: 80+ Employees
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Engineers, EIT’s
Automation Specialists
Software/ systems Developers
Electricians
Environmental Technicians
MBA’s
Business Conducted in
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English, French & Spanish
www.bestech.com
NRG1-ECOTM
AQMTM
www.bestech.com
E&I
Construction
IT / IS
Environmental
Monitoring
New Product
Development
Support Service &
Maintenance
Software
Development
Engineering
Automation
SERVICES & PRODUCTS
PORTAULSTM
INTERNATIONAL RECOGNITION
• Ontario Mineral Exploration Review
• Canadian Business Journal
• International Resource Journal
• Sudbury Mining Solutions Journal
• International Mining Magazine
www.bestech.com
RECOGNITION
• 2010 - Economic Development Award
• 2009 - Best Place to Work Award
• 2008 - Company of the Year Award
• 2000 - Innovation Award
• 2000 – Innovation Award
www.bestech.com
Solutions now for tomorrow’s challenges
www.bestech.com
SERVICES
Information Technology /
Information Services (IT/IS)
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Project Management
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Complete Software Development Life
Cycle (SDLC) Service
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IT Assessments
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Process/ workflow
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Turnkey Solutions
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Hosted Solutions
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End-user Training
www.bestech.com
PROJECT HIGHLIGHTS
Air Quality Monitoring (AQMTM)
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Clients were looking for an innovative
web-based ambient air monitoring system
that provided accurate real-time data to
each organization.
BESTECH
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17 SO2 Stations, Two (2) Towers & One (1) Mobile Unit
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Largest SO2 Monitoring System in Canada
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Enhanced Productivity & Profitability for Mining Clients
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Consistent & Reliable Third-Party Data & Monitoring
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Historical Data
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Solid-State Collection without moving parts or hard drives
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Redundant Network Collections
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Alarming Capabilities
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Four (4) Levels of Data Redundancy
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24/7 Customer & Emergency Service
www.bestech.com
PROJECT HIGHLIGHTS
Software Development / Reporting
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Needed a user-friendly solution to draw student data
from over 700 tables of information on two different
data systems. A simple dashboard to create a
comprehensive academic and needs overview for
each student in their school board.
BESTECH
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Fully francophone software development team
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User-friendly secure portal for authorized personnel
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Complete reporting solution with individual student
data trended over a four year period.
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Complete student needs reporting complete with
customized capabilities
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School personnel can instantly call up a student’s four
year history and understand where each student is
positioned academically and understand their needs
to support the student effectively.
www.bestech.com
PROJECT HIGHLIGHTS
Central Eligibility Project
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Initially one systems analyst writing
technical design documents
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Extensive integration with client
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Services provided to client
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Project Management
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Business Analysis
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Software Development
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Adaptability – Reduced Timelines
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High Flexibility – Maintenance, Temporary
Resources, Quality Assurance
www.bestech.com
ABOUT YOUR SPEAKER
Ian Chegwidden
• Department of National Defence
• Chief Integration and Engineering Branch
for the Communication Systems in
Cheyenne Mountain
• HSBC
• Director of Business Systems
• Developed award winning deployment
process for core banking systems
• BESTECH
• Senior Systems Architect
DISASTER RECOVERY (DR)
BUSINESS CONTINUITY (BC)
• Terms typically seen together
• What is Disaster Recovery?
• What is Business Continuity?
• Focus on Life Blood of many businesses
• Your data OR access to your data.
LEVELS OF DISASTER
• Who has a computer at home? More
than one?
• Who has had a hardware failure (MB, HD,…),
• OS failure, driver incompatibility, … ?
• Did you lose anything?
• Those that have not had a hardware/ software
problem, do you do backups?
• There is a reason that many applications ask
you to do a backup prior to upgrading/ installing
– *RISK!
LEVELS OF DISASTER (cont’d)
• Who uses a computer at work?
• How many people have lost data or
files from their work PC? Lost or
stolen computer?
• Home or work?
• Levels of impact
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Probability of a disaster occurring
Impact to the business
Time it takes to recover
Business Continuity (workarounds)
DEPENDANCE ON DATA
• Many of us take for granted that the
information we use daily in our jobs is and
will always be available.
• Is your business dependent on technology?
• What would happen if that technology were
unavailable?
• How long could your business operate
without access?
DEPENDANCE ON DATA (cont’d)
• What would be the cost of
such a loss?
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Staff productivity
Replacement equipment
Data recovery
Loss of business
DISASTER RECOVERY FACTS
• 80% of businesses who suffer a major data
loss, with no disaster recovery plans will
never recover and go out of business. (Source: IBM
Business Recovery Service)
• 93% of companies that lost their data
systems for 10 days or more due to a
disaster filed for bankruptcy within one year.
(Source: National Archives & Records Administration in Washington)
• 30% of small businesses admit they have no
formal backup and storage procedures, or do
not implement their procedures consistently.
(Source: Imation’s Small Business Survey Special Report)
• 34% of companies fail to test their backups,
and of those that do, 77% found backup
failures. (Source: Home Computing Magazine)
TYPES OF DISASTERS
Physical
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Fire
Smoke
Flood
Theft
Power
Earthquake
Hazardous materials
Hardware failure
Terrorism
Work interruption (striking
workers)
TYPES OF DISASTERS
Electronic
• Electronic
• Virus
• Spyware
• Access control
• External
• Internal
TYPES OF DISASTERS
Personnel
• Personnel
• Disgruntled employee
• Sabotage
• Industrial Espionage
• Carelessness (complacency)
• Inexperience
PLANNING
• Scope
• What disasters should be
considered and/or accounted for?
• Everything you can think of and
beyond…
• Need to be prioritized by
probability, and grouped by
impact
• Who needs to be involved?
• Who’s going to be impacted?
PLANNING
• What to include in the plan
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Who executes what
Backup location
Equipment needed
Priority of service restoral
• Testing Plan
• Ongoing process –
Annual review of plan
HELP!
• Several levels of service and support
available in the market
• Level I
• Try and figure it out yourself
• Lowest Cost
• Highest Impact
HELP! (cont’d)
• Level II
• DR Assessment
• Review business model/
processes
• Review infrastructure
(architecture, hardware,
network, processes, backup
plan,…)
• Recommend various
solutions
• Customer implements
solution
– Medium Cost
– Medium to Low Impact
HELP! (cont’d)
• Level III
• Full Service DR
• Review business model/
processes
• Review infrastructure
(architecture, hardware,
network, processes,
backup plan,…)
• Recommend various
solutions
• Provide solution
• High Cost
• Medium to Low Impact
HELP! (cont’d)
• Level IV
• Full High Availability
Solution
• Full assessment
• Duplicate fail-over site
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(not co-located) w/
automatic failover
• Highest Cost
• Lowest Impact
Need to balance impact versus cost for your business model
MISTAKES MADE IN PLANNING
• Inadequate Planning
• Failure to include
Business in Planning and
testing
• Failure to gain internal
support from senior
level management
• Level of effort
• Funding
• participation
NEXT STEPS
• Publish
• Create Process – Review
and Update annually
• Educate
• Test
• Re-enforce
TESTING DR PLAN
• Semi-annual paper exercises
• Evacuations
• Test call-out lists
• Work from home day, if
possible
• Test whether infrastructure
can support your entire
workforce working
remotely (VPN, Citrix,…)
TESTING DR PLAN
• Verify/ test backups
DO NOT restore to Live Production equipment!!!
SELF ASSESSMENT
OBJECTIVES
• De-mystify DR/ BC
• Raise awareness
• Business owners/ leaders need to be involved
• Verify when staff say, “Don’t worry, it’s taken care
of” – ask for proof and ensure the business is
involved
• You have insurance on your residence/ vehicle(s),…
- Don’t treat your data any different
Solutions now for tomorrow’s challenges
www.bestech.com
Engineering
Automation
Environmental Monitoring
Software Development