Transcript something on KM - JC Spender, Industry Recipes

something on KM
JC Spender
what is KM about ?
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Knowledge / Information Age
new IT capabilities
globalization
generating greater value from the organization’s
intellectual (intangible) assets
reducing K-sharing frictions
managing organizational learning and K-retention
customer relationships
sustained competitive advantage (SCA)
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but what of the K to be managed ?
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K-assets
individual or collective capital ?
knowledge or knowing ?
~K
types of K
explicit or tacit ?
practice
non-rivalrousness
learning or forgetting
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learning ?
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impress on the mind
accrue facts
meaning, paradigm shift
experience, chunks
leverage the known
construction of self
forecasting (construction of else)
inner and outer universes of
knowledge
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a useful K-typology
type of knowledge
focus
learning mode
data
objective
accrual
meaning
subjective
holistic
practice
embodied
situated
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KM project types
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data collection, distribution, warehousing, optimization
data mining
data infrastructure
oversight, accountability, security
meaning management, corporate communications
leadership
identity
values, held in place
best practices
intellectual capital management, IPRs
human capital management, Skandia
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KM project success
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modest aims
measurable deliverables
medium time-horizon
advertising
reporting
self-sustaining
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is this really what KM is about ?
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EDP re-badged
KM tools
HR
IPRs
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K-assets or K-absences ?
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uncertainty
bounded rationality
missing or noncomputable data
lack of meaning and insight
lack of skilled practice
• imagination
• human agency
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harnessing the agency of others
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rhetoric
docility
engagement
contextual
faith
leadership, entrepreneurship
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summary
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managing K-assets
managing K-processes
managing practice
responding to absences
harnessing the imagination of others
coherence of the organization’s data, meaning
systems and patterns of practice - individual and
collective
• innovation
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so what is KM really about ?
• revitalization of IT consulting
• managing IT infrastructure and IT-mediated
information flows
• ownership of the means of production
• security
• attending to human capital
• de-skilling of white collar work
• different kinds of KM project
• responding to K-absences
• leadership
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