Transcript Alcatel

Support and Development of Public
Administration IS
Alcatel, Local Authorities and e Government :
Solutions for economic and social development
Hradec Kralove , March 30th
AGENDA

Support & development of Public IS : what is at stake ?

How Alcatel as a telecom solutions supplier can contribute

Examples of good practices
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 2
All rights reserved © 2004, Alcatel
Local Authorities and Governments: What is at stake ?

Accelerated adoption of ICT & Broadband Internet : over 100Ms BB
users WW
• Vital working mode for enterprises, large or SME
• Strong appropriation of residential usages

Increasing involvement in ICT of administrations and Governments,
at all levels : e government initiatives
• To enhance relationship between public services and citizens
• To improve their own efficiency: lower costs, less civil servants headcounts

Governments & Local Authorities are in the front line of public
action
• Measuring economic, cultural, social political impact of ICT :
• Bridging Broadband digital divide and enabling broadband Internet access to all
•
Infrastructures allowing to develop territory attractiveness
• Implementing e government applications
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 3
All rights reserved © 2004, Alcatel
Enlarged Europe major challenges

Ageing population
• Need to increase productivity
• Requires massive & mastered use of Information &
communications technologies (ICT)

Regional Development & Planning
• All regions to access economic growth
ICT is a key enabler …
Bring Broadband in all areas for all at an affordable price
« A key area of e Europe 2005 and for the development of a successful
world leading knowledge economy is the availability and take up of
broadband accross Europe» e Europe 2003+ progress report
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 4
All rights reserved © 2004, Alcatel
Special Areas of focus in e Government

e Health
• Aging population in western countries, developing chronic diseases
• Access to healthcare for ALL remains a priority
• Huge healthcare expenditures (9% of GDP in EU) must more than ever be
contained
• Need to support continuity of care in a context of ever increasing
specialization
• Scarcity of healthcare professionals resources

e Education /e Learning
• Building a knowledge-based society
• Increasing importance of life long learning
• Scarcity of resources
• Increasing specialization of knowledge
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 5
All rights reserved © 2004, Alcatel
Market maturity …

e Health & e Education /e Learning
• Good knowledge of key success factors thanks to hundreds of experimentations
– Multi-dimensional approach: pedagogical/medical + technological +
economical
– e Education / e Health: complementary to traditional tools
• Technology readiness and adoption
– Shrinking bandwidth costs & optimized encoding processes
– WWW and PC becoming widely used
– Broadband interactive TV + satellite, including geographically and socially
excluded
• Availability of content: virtual universities

e Government and Local Authorities
• Infrastructures Technology readiness (access technologies, backbones, contact
centers, security …) and new services appropriation by all users types
(citizens, enterprises, public agencies)
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 6
All rights reserved © 2004, Alcatel
Alcatel Solutions readiness for Local Authorities &
Governments

Local Authorities & Governments
• Improve efficiency
• Enhance services to citizens
• Bridge Broadband digital divide & Boost economic development

e Education / e Learning
• Provide universal access to knowledge
• Enlarge pedagogical portfolio with e Education
• Offer a multimedia learning experience
to students

e Health :
• Broaden access to medical expertise
• Share medical information in a secure way
• Improve patients’ lives with home care
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 7
All rights reserved © 2004, Alcatel
Alcatel e-Government Solutions environment
Citizens
Internet
Business
Dedicated
Terminals
Internet Portal
Voice
•Defence
•Healthcare
•Education
•...
Government
Agencies
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 8
Government
Applications
Horizontal solutions
Infrastructures
All rights reserved © 2004, Alcatel
•ERP
•CRM
•e-procurement
• ...
Civil servants
& agents
Scope of Alcatel e-Government Solutions
Addressable
Markets
Government to
Government
e-learning
Geo-spatial
information
Disaster assistance
Government to
Citizen
Government to
Business
Education
Relationship with citizens
Citizen security: public
locations protection
Broadband access
Tele-working
Healthcare
relationship with Business
e-Authentication
e-Authentication
e-Authentication
Horizontal Solutions
CCTV solutions
Location Based Systems
Emergency Communications
Application adapters
Contact centres
Media Gateways
Unified Messaging
IP PBXs
Public Directories
Galileo
GMES
Always On Secured Infrastructure
Open Access
Public Infrastructure
Mobile
Satellite
MAN
WAN
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 9
ADSL
VDSL
FTTx
Satellite
Private infrast.
Wireless access
All rights reserved © 2004, Alcatel
LAN
IP Routers
IP Switches
Turnkey services
Distance Learning
Video Conference
Video servers
Managed Services
Key success factors
Make citizens’ life
easier!
Broadband: The
must have!
Avoid black or
white choice!
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 10
Technology is
there!
All rights reserved © 2004, Alcatel
Usage as a key driver for Broadband Development
end user Services
Voix, Vidéo, Internet
vidéo
Brodcasting
Voix
Voice (POTS) , VOIP
Interactive TV
Hi quality
Musique & Vidéo
Brodband Internet
“Surf” ,
 Games
Video on
demand
Vidéo
Broadcast
Video on demand
interactive Video
Video Conference
Broadband
Internet
Fibre/Cuivre/Coax
Jeux en ligne
(console)
Videoconférence
Recorder
ONT
Wireless
technologies/
Satellite,WIMAX
Online Games
(PC)
RJ-11
RJ-45
Coax
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 11
All rights reserved © 2004, Alcatel
On line Radio
TV Broadcast
Alcatel’s industry leading access portfolio
Broadband
Management
HFC
Remote xDSL
FTTU
Enterprise fiber access
(Point-to-point fiber, SONET
rings, DWDM, eMAN, etc.)
CO-based
xDSL
CO
Fixed
wireless
2.5G/3G
mobile
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 12
Satellite
All rights reserved © 2004, Alcatel
A number of different models are emerging
Community
Communications
network model
Services to
operators
network
model
Basic
Infrastructure
build-on model
Public Traffic
aggregation
model
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 13
All rights reserved © 2004, Alcatel
Alcatel
N°1 Enterprise Contact Center Software Worldwide
N°1 Enterprise IP-PBX in Europe
N°1 ADSL Worldwide
N°1 Optical Networking DWDM Worldwide
N°1 Intelligent Networks & Pre-paid Worldwide
N°1 Satellite in Europe
N°3 GSM/GPRS/3G Worldwide, fastest
growing market share in radio
16.5 billion euros in
sales
13.5% invested in
R&D
Delivering in
130 countries
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 14
All rights reserved © 2004, Alcatel
Alcatel
From a carrier equipment supplier
to
a communication
provider
For fixed
and
mobile carriers
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 15
solutions
For enterprises
and
institutional markets
All rights reserved © 2004, Alcatel
Canada - Alberta: Fiber brings access to the whole
province

4700 sites including schools, libraries,
hospitals, government offices in 422
communities by 2004

Share resources, information and
provide high-speed access to public
institutions ; carrier’s carrier model and
aggregation of demand
Bridge digital divide
Enhance services to
citizens
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 16
Greater access.
Better services.
Less communications costs.
All rights reserved © 2004, Alcatel
Alberta project
Alberta Government principles
•
Equal access at equal costs
•
Promote competition and rural development
•
Sustainable and scaleable infrastructure
•
Open and equal participation opportunity
•
Pricing
– Reasonably priced
– Eliminate gap between rural and urban
Local community justifies required investment with “public demand”
Local community offers services to other service providers - Wholesale
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 17
All rights reserved © 2004, Alcatel
Alberta project
Ten year arrangement - three year
build
Government of Alberta
Commitment
invests $193 million and owns 395
communities “Extended Area
Network”
Bell West Commitment
Bell invests $102 million and
owns 27 communities where
competition exists
“Base Area Network”
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 18
All rights reserved © 2004, Alcatel
TOMORROW
TODAY
10 000 km of fibre
2000 km of wireless
Today’s
Network
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 19
All rights reserved © 2004, Alcatel
Alberta project: How does it work?
PoP
•
Bell West
– Prime contractor for building
SuperNet
– Commitment to availability of high
speed Internet services in rural
communities if no other available
•
Axia SuperNet Ltd.
– SuperNet Operations - Base and
Extended Area
– Access Manager for Service
Providers
Health Facility
Library
School
Government
Homes
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 20
Businesses
All rights reserved © 2004, Alcatel
E Government Solutions Study: The New Brunswick
Case

The Province (State) of New Brunswick
• Located in Canada’s Atlantic Region
• Population of 729,498
• GDP was C$19.5 Billion in 2002
• No. of Businesses: 27,509
• No. of Households: 313,609
• Principal cities – Fredericton (capital), Saint John, and
Moncton
• Traditionally New Brunswick has relied on resource-based
industries, more so than several other Canadian provinces
• Geographically remote from Canada’s industrial and financial
heartland
Source: Statistics Canada, 2003
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 21
All rights reserved © 2004, Alcatel
Economic Benefits of ICT programs in new Brunswick
(CA)

Estimated net economic benefit to the province in 2002 to be C$141
Million* equivalent to .72% of the provincial GDP, this includes
• Citizen productivity savings of C$58 Million
• Business productivity savings of C$71 Million
• Cost avoidance costs for municipalities of C$6.3 Million
• Aggregated processing and labour savings to municipalities of over C$5 Million
• Provincial costs - one time cost avoidance C$.88 Million

Technology and Communications (T&C) Sector impacts:
• 15,500 jobs were created in this sector between 1998 & 2002, with T&C
representing 12% of the provincial workforce
• 2002 Technology & Communications job growth was 13.7%
• In 2002 T&C accounted for 9% of the province’s GDP compared to 6% in 2000
* Excludes new employment payroll
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 22
All rights reserved © 2004, Alcatel
Norway - Austevoll: Heat northern islands with more
communications

North Atlantic, Norway, 667 islands,
of which 10 represent 4500 people

Austevoll’s challenge: offer voice,
messaging, data & video services in
a complex geographical
environment

Offer telecommunication services in
isolated areas at low cost.
Enhance services to
citizens
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 23
Greater access.
Better services.
Keep costs at minimum
All rights reserved © 2004, Alcatel
USA - City of Bristol : Service trilogy over a single fiber
Forward-thinking municipal utility in Virginia. Offer
households simultaneously…
>four
active phone lines,
>Internet
access at fiber optic speeds,
>hundreds
of video channels,
… with the convenience of a single bill to each
consumer
“…one of the first communities in the U.S. to offer
households an advanced full service optical network
with all its advantages,” Jim Kelley, Bristol utilities
telecommunication manager.
Surpass penetration objectives
Enhance Services to
citizens and Boost
economic development
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 24
Be a tech showcase.
Gain advantage versus peers.
Create attractiveness.
All rights reserved © 2004, Alcatel
Bristol Project
"We also looked at it heavily as an economic development
project. With the workforce in the high-tech industries, if
we can bring your high-tech company here with
competitive high-speed services for the company, as well
as for the employees to have high-tech at home, we can
use that as a marketing tool."
Jim Kelley, telecommunications manager at Bristol Virginia Utilities
Local community becomes a service provider - Retail Model
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 25
All rights reserved © 2004, Alcatel
France - Castres-Mazamet: Remaining a strong
industrial pole
The second industrial pole of Midi-Pyrenees
region. A high-end industrial site facing lack of
appropriate communication facilities. Local
industries threatening to leave.
Create a fiber metropolitan network connecting
corporations and public sites.
Satisfy enterprises increasing communication
needs and develop new type of applications for
public services such as e-health
Boost economic
development
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 26
Increase attractiveness.
Promote territory advantages.
Keep local industries.
All rights reserved © 2004, Alcatel
Castres Mazamet

Build-up basic broadband foundation to
• Develop the territory
• Increase the economic attractiveness
• Modernize local social life
Local community brings together “Partners”
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 27
All rights reserved © 2004, Alcatel
Italy - Milan: Flagship project sets example
Boost economic development
Municipality of Milan invests in a broadband
metropolitan network and attracts new
investors, in other Italian cities and in Europe
Match consumers increasing
demand for personalized
entertainment services
Boost economic
development
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 28
Create dynamics.
Attract investment.
Develop business.
All rights reserved © 2004, Alcatel
Fastweb project
The strategy was to provide voice,
internet and video services to all
customer segments by leveraging
the existing utility infrastructure
Local community becomes a service provider - Retail Model.
Sold later to private investors
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 29
All rights reserved © 2004, Alcatel
France-Lyon : Make citizen’s life easier
Dial ONE telephone number
to access a wide range of city services
previously delivered through separate
agencies
faster problem resolution, easier
access to knowledgeable help, better
self-service options and more
personalized service
Enhance services to
citizens
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 30
Better interactions.
Better services.
Better relations .
All rights reserved © 2004, Alcatel
City of Lyon : Lyon Direct : new services to citizens
ONE
phone number to call
Routing Engine
· Directory assistance requests for city office phone
numbers, addresses or office hours.
· Information requests about specific processes or to
acquire information or publications.
· Requests for a broad range of services, from fixing
potholes or acquiring a birth certificate to arranging for
sanitation pick-up.
Main Call
Center
Coordination of voice and data transfers
Workforce management
e.g. data pop up according to request type
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 31
All rights reserved © 2004, Alcatel
Agent selection
Kingston TV
Kingston TV enriched with Alcatel’s interactive TV platform
TV – learning, an ideal mode of communication for social inclusion
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 32
All rights reserved © 2004, Alcatel
URSAFE
 Tele-monitoring
- URSAFE : Universal Remote Signal Acquisition For hEalth
- Medical data collection by
the portable base station
(ECG, SPO2, Shock, ….)
PSTN
ISDN
ADSL
Portable
base station
Residential/
hospital GW
GPRS
Alcatel & Local Authorities & Governments
Solutions for Economic & Social Development
ISSS Conference Hradec Kralove — 33
All rights reserved © 2004, Alcatel
- Medical data anlysis
(threshold, alarm, ….)
- Medical data transmisson
over terrestrial or satellite
network in indoor mode
- Medical data transmission
Medical over GPRS in outdoor mode
server
- Medical data recording and
processing at medical server
side (decision, action)
Thank you
[email protected]
[email protected]
[email protected]
[email protected]