Transcript Communication

Communication
questions
• How do you properly approach a manager
when you are upset with a decision of
their’s but do not wish to offend them.
• What should I do if I have more than one
boss telling me to do a project in different
ways.
Lots of material
• Focus on interpersonal communication
effectiveness
Communication
• Process of transferring information,
meaning, and understanding from sender
to receiver.
• English is a playful language.
• What we choose to do with it enhances
communication—but creates barriers.
Communication Model
• Sender encodes a message (constructs a
message)
• Sender selects a medium (way to transmit
a message)
• Receiver decodes message (interprets it)
• Noise (interference of the message)
• Feedback—improves opportunities for
understanding.
Lets do an exercise
Modes of communication
• Oral
• Written
• Non-verbal
Barriers
• Sender
• Receiver
• Medium
Book focuses on interpersonal
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Selective perception
Frame of reference
Emotion
Language
Non-verbal cues.
We addressed others.
Exam
• Focus on organizational and cultural
barriers. P. 504-5.
Receiver—Listening skills
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Be open minded
Empathy
Active listening (way to get feedback)
Observe and discuss non-verbal cues.
Add to this
• Emotional management.
• Try to get more information before
speaking. Information is important.
Sending skills
• Simplify language
• Organize writing
• Focus on audience –Market knowledge to
audience.
More sending skills
• Emotions
• Work on your non-verbal communication
skills as well as verbal skills.
video
Summary
• How do you properly approach a manager
when you are upset with a decision of
their’s but do not wish to offend them.
• What should I do if I have more than one
boss telling me to do a project in different
ways.