Transcript Communication, community

Teen Living
1.03 Practice Interpersonal Skills
Communication
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Communication is a two-way process of
sending and receiving messages
The person sending the messages (the
speaker) needs to establish a rapport with
the listeners (the receivers)
Communication, cont’d…
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High self-esteem increases communication
Good listening skills:
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Staying open-minded to everyone’s ideas
Active Listening Skills
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Active listening involves giving both verbal
and nonverbal feedback to the speaker
Give the speaker feedback, by showing you
are understanding of their feelings
Active Listening, cont’d…
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Active listening means concentrating
carefully on what the speaker is saying
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i.e. watching your teacher and taking key notes
as they lecture the class
Conflict
Conflict is often a result of power struggles
between people
 Personality differences can
cause conflict
 A positive result of conflict
is that differences are settled
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Conflict Resolution
Using “I-messages” is positive and effective
in a conflict situation (tell the other person
how their actions make you feel) “I feel
upset when you…”
 (Instead of making
'Accusing You'
statements that sound
blameful and attacking)
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Conflict Resolution, cont’d…
Choose a quiet time when people have
calmed down and relaxed to resolve
conflict
 Mediation – Conflicting
parties agree to talk to
each other through
mediators
(a neutral 3rd party)
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Planning Process
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1. Identify concerns – creating a list of
items/problems that need to be resolved
2. Set a goal – what do you want to accomplish?
3. Form a plan – the steps that it will take to
reach your goal
4. Act – set your plan into action
5. Follow-up – evaluating whether or not your
goal was reached