Transcript ETN Presentation

WEB TRACKER:
An Information Management
System
London
Middlesex
Digital Ideas Inc

6 Years in business, based in London
 Specializing in:
• Process Design
• Custom Software Development
• Implementation
• Post Installation Support
 Focus:
• Not for Profit Government Funded Agencies
What brings us here?
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Asked to speak about the process
 Philosophy used in the process design
Asked to speak about technology
 Internet, Database, Hosting
Asked to demonstrate WEB Tracker
 A Production system
Asked to demonstrate Employer Tracker
 A Production system
ADGENDA
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Process Design - Four perspectives
 Technology – What is required?
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10 – 15 Minute BREAK
WEB Tracker Demo
 Employer Tracker Demo
What Are We Trying To Do?
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FOUR PERSPECTIVES
 Clients
 Our Agency
 Other Agencies
 Funders
What Are We Trying To Do?
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Goals for our CLIENTS
 Easy access to programs and services
 Appropriate referrals
 Reduce unnecessary duplication of
information
 Share information in a secure
environment
 Generally Improve Client Services
What Are We Trying To Do?
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Goals for OUR ORGANIZATION
 Improve internal processes
 Improve operational efficiencies
 Produce accurate and information
rich reports
 Leverage our information database
 Deploy stable and easy to use
technologies
What Are We Trying To Do?
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Goals for working with OTHER
organizations
 Provide comprehensive information on
our programs and services to others
 ‘Publish’ our list of programs for easy
referral
 ‘Exchange’ appropriate Client
information
 Share resources where appropriate
 Use standardize language
What Are We Trying To Do?

Goals for working with Funders
 Provide appropriate and accurate
information in a timely fashion
 Substantiate proposals with
qualitative and quantitative data
To achieve these goals we:

Need a single Community Database
 Reduce duplication, maintain integrity
 Agency staff to have the complete
picture at hand
 Need to preserve organizational
uniqueness
 Agencies deliver similar programs in
differing fashions
 Agencies work with different funders
 Process flow within Agencies is unique
To achieve these goals we:

Need to ensure Client confidentiality
 Information must be secure and
transmitted securely
 Consent forms must be used
 Need utilize community resources
 Agency staff must be aware of offerings
from others (External Referral) and
course availability where applicable
Technology to achieve our goals
WIL
Custom Application
Single Database
YOU
ATN
Agency N
Technology to achieve our goals
WIL Browser
YOU Browser
ATN Browser
Agency
Internet
Hosting
custom
custom
Oracle
custom
Security to achieve our goals
WIL Browser
1. NT Challenge
Response
YOU Browser
ATN Browser
2. Encryption
custom
custom
custom
3. Roles: COM+
Components
4. Database Security
Oracle
WEB TRACKER:
Components
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Fully Customizable
Multi Level Enhanced Search Engine
Client Details
Interventions
Reminders or Bring Forward
Client Contact notes / Confidential Notes
Follow Up
Standard Reports / Customizable Reports
Custom Business Rules
Export – Access 2000
EMPLOYER TRACKER:
Components
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Fully Customizable
Multi Level Enhanced Search Engine
Employer Details
Auto Faxing, Mail Merges
Reminders or Bring Forward
Contact notes / Confidential Notes
Standard Reports / Customizable Reports
Custom Business Rules
DEMO
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WEB Tracker
Employer Tracker