Transcript FA Report

FAE / RMA Support
 Global Service :
– WinWay has global FAE team at each territory to provide
prompt on-call or on-site service for local customers.
FAE
– WinWay create internal e-system for FAE service and RMA
process. Multiple internal users can access the same
platform to link up the issue with sources and actions. It’s
efficient for data mining, traceability and status control.
– We also join up field application and customer experience
with internal task forces for continuous improvement.
RMA
Product+
Quality+
Process+
Continuous
Improvement
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