Transcript Sea-to-Sky Tourism HR Strategy Agenda

Sea-to-Sky Tourism HR Strategy
Welcome to the Pemberton
Sea-to-Sky Tourism Public Forum
Moderated by:
William Roberts and Mecki Facundo,
Leadership Sea-to-Sky
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Sea-to-Sky Tourism HR Strategy
Agenda
7:00 - Welcome and introductions
7:10 – About the project, why it is important
7:30 – Q&A
7:40 – Identification of HR issues, split into groups
8:10 – Group summary reports
8:20 – Solutions and actions
9:00 – Rank suggested strategies
9:05 – Summary conclusions, next steps
9:15 – Adjourn
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Project Overview
• Goal: Develop a comprehensive regional
human resources strategy to support tourism
growth to 2015.
• Funded through Services Canada
• Project includes all communities from
Britannia Beach to Pemberton
• Part of a larger project that will move to other
tourism regions. Next region: Kootenay
Rockies
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Project Overview
• Why is this project important?
– We need to have a strategic plan to attract,
recruit, retain and train a world-class workforce
to support industry growth
– The skill-shortages already being felt in the
region will worsen over the next decade
– Tourism is competing with other sectors in a
tight labour market – this will only get worse!
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Steering Committee
The Steering committee is comprised of:
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Local business leaders
Chambers of commerce
Tourism Whistler
Tourism operators
Municipality Representatives
Squamish and Lil’wat Nations
go2 (BC’s Tourism Human Resources Association)
Capilano College
CAW Union
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Steering Committee
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Gordon Anderson - Program Officer, North Shore Service Canada Centre Service Canada/HRSDC
Brian Avey - General Manager, Squamish Valley Golf & Country Club
Kirby Brown - Director of Experience Development and Delivery, Intrawest at Whistler Blackcomb
Rick Clare - Whistler’s 1-Hr Foto Source
Richard Debeck - Service Canada/Human Resources and Social Development Canada
Derek Gagne - Director of HR, Tourism Whistler
Chief Leanne Joe - Small Business Officer, Business Revenue & Services, Squamish Nation
Joanne John - Community Advancement Programs Director, Mt. Currie Band, Lil’wat Nation
Kerry Jothen - CEO, Human Capital Strategies
John Leschyson - go2 – the resource for people in Tourism
David MacKenzie - Chairman, Tourism Pemberton and Councilor, Village of Pemberton
Mike Park - Owner, Parkside Restaurant
Jen Reilly - Wild Rock Adventures, Squamish
Jonathan Rouse - Capilano College Chair Tourism and Outdoor Recreation Department
Tim Schoahs - Regional Development Officer, BC Centre for Tourism Leadership and Innovation
Silvia Simpson - CAW
Scott Taber - General Manager, Four Seasons
Paul Tormey - General Manager, The Fairmont Chateau Whistler
Kathy Wallace, General Manager, HR Resort Municipality of Whistler
Doug Washer - Canadian Snowmobile Adventure
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Timeline
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Labour Market Analysis Report
• Research report by Ruth Emery, Canbritic
Consultants Ltd. Released May 2006
• Key Findings - Summary:
– Tourism operators need to attract 3,500
workers every year from outside the Sea-toSky area to meet demand for available jobs
– It will not be possible to recruit sufficient
workers from the local labour market to fill
this gap over the next 10 years
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Labour Market Analysis Report
• Additional findings:
– The region will have difficulty attracting
workers due to: Competing sectors, aging
demographic, high cost of living
– There is some capacity in the Aboriginal
population, but this will not meet the labour
shortfall
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Labour Market Analysis Report
• Additional findings:
– Growth in accommodation, food &
beverage, recreation and retail is expected
to add an additional 2,500 jobs to 2015
– The majority of the new jobs are expected in
Whistler, but the growth rate for tourism jobs
in the surrounding area is projected to be
slightly higher
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Labour Market Analysis Report
• From 2001 - 2015 we expect the
following increases in Whistler:
Total increase of employment: +20% (2.2% p.a.)
– 26% more restaurant and food service managers
– 24% more retail sales people
– 23% more cooks
– 22% more F&B servers
– 11% more cleaners
– 26% more kitchen helpers
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Labour Market Analysis Report
• From 2001 - 2015 we expect the
following increases in Squamish-Lillooet
District:
Total increase of employment: +32% (2.9% p.a.)
– 45% more restaurant and food service managers
– 41% more retail sales people
– 44% more cooks
– 44% more F&B servers
– 51% more cleaners
– 43% more kitchen helpers
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Group Discussions
Group
Discussion Topic
Table 1
Recruit & Awareness
Questions
Table 2
Retention Questions
Table 3
Training &
Development
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Next Steps
• Next Steps:
– Online survey
– Focus groups with employers and
employees
– Strategic HR plan
– Draft - September 2006
– Plan finalized – November 2006
– Implementation – January 2007
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Thanks for Attending!
• For more information, please visit
seatosky.go2hr.ca
– Full labour market report
– Link to online survey
– Media room and contact information
– Sign up for email updates
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