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Citizens
Chloe Chadderton
Poznan, 22/23 June
2006
22/06/2006
Citizens Domain, Poznan 2006
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Description of citizens domain
• The Citizens domain is concerned with the levels and types of
Internet access utilised by citizens
• Data will help to provide further information about digital divide
issues that are relevant in all regions involved
• The concept of the digital divide is based on the hypothesis
that divides exist between individuals or social groups with
differential degrees of access to and usage of ICTs. The basis
of this division may include demographic characteristics such
as age, gender, region, income etc. Resultant effect is the
digital engagement of some individuals and the digital
exclusion of others.
•To help to influence future policy interventions
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Regions in citizens workgroup
2004/05
2005
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Methodology
• Series of interviews, based on generic questionnaire
• Administered either by CATI or face-to-face
• Randomly sampled
• 16 and over
• Number of questionnaires administered in each region determined by
population size (min. 600)
o Confidence Level – 95%
o Confidence Interval - + 4%
• Reference date: 30.09.2004/2005 – homogenous for all regions
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Comparable sources
• e-Europe
• Regional IST
• BISER
• Work Foundation
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Key areas
• Household Internet access
• Personal Internet usage (including devices used,
frequency of use and location of use)
• Usage of Public Internet Access Points (PIAPs)
• Online shopping
• Usage of online local government services
• Entertainment & Online Banking
• Online health
• Use of email
• Mobile phone ownership and usage
• ICT training
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Presentation of Results
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Key area – Household Internet Access
% of individuals having access to the Internet at home
Wales
Vast
Pied
IBIT
Wielko
E –R
Y&H
Apulia
2004
47%
85%
-
36%
-
49%
64%
-
2005
48%
69%
47%
51%
49%
46%
51%
28%
47.5%
77%
47%
43.5%
49%
47.5%
57.5%
28%
Overall
Reasons for not having the Internet at home
•
Most prevalent reason for not having access to the Internet at home was ‘not
needed’, followed by ‘price’
• % of non-Internet connected households planning on getting an Internet
connection in the next 12 months is low across all regions
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Key area – Household Internet access (2)
% of households with a broadband connection
•Significant increase in the majority of regions between 2004 and 2005
100
90
80
70
60
% 50
40
30
20
10
0
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2004
2005
Wales
Vast
Pied
IBIT
Wielko
E-R
Citizens Domain, Poznan 2006
Y&H
Apulia
9
Key area- Personal Internet usage
% of respondents who personally use the Internet
Wales
Vast
Pied
IBIT
Wielk
E –R
Y&H
Apuli
a
2004
56%
90%
-
35%
-
40%
61%
-
2005
58%
67%
42%
63%
60%
37%
43%
26%
42%
49%
60% 38.7%
32%
26%
Overall
57% 78.5%
Access devices
• Most popular access device across all regions in both 2004 & 2005 was the
desktop PC
– Laptop was second most popular device
•Most regions reported a low % of Internet users utilising Digital Television and
PDAs
•Some regions showed an increase in Internet users using their mobile phones to
access the Internet
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Key area- Personal Internet usage
Frequency of use
• The majority of Internet users use the Internet every day for between 1 and
5 hours
Location of Access
• Most popular location of access in most regions is home, followed by workplace
100
90
80
70
60
% 50
40
30
20
10
0
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Home
Work
Wales Vast
Pied
IBIT Wielko E-R
Citizens Domain, Poznan 2006
Y&H
11
Key area – Usage of PIAPs
PIAP Definition:
Public Internet Access Points. Publicly provided centres providing access to the
Internet regardless of their public and/or private provider and whether access is
free or not, though excluding fully private Internet cafes
PIAP usage
Wales
Vast
Pied
IBIT
Wielko
E –R
Y&H
Apulia
Most
Popular
3%
10%
0.2%
0%
0.1%
0.5%
1%
-
Have
used
PIAP
5%
8%
15%
11%
4%
2%
2%
1%
1%
2%
2%
13%
-
2004
2005
Significant
increase
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Key area – Online shopping
•
Comparison problems between 2004 and 2005 in this area
–2004 : Question asked ‘Have you used the Internet to order/pay for goods and services
in the last 12 months
–2005: Answer options were ‘within the last 3 months’, ‘between 3 months and 1 year’,
‘more than 1 year ago’
Ordering and paying for goods and services online
•Of those Internet users who have paid online for goods and services, the
majority have done so within the last 3 months
•However, the majority of Internet users surveyed have never paid for goods
and services online
•Internet users were slightly more likely to order goods and services online
than to pay for them online
Buying transport tickets online
•Same comparison issue as above
• Range 10% to 42% of Internet users (2004 data)
•Of those Internet users who have purchased transport tickets online, the
majority of regions reported that they have done so in the last 3 months (2005
data)
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Key area - Entertainment
Wales
Vast
Pied
IBIT
Wielko
E-R
Y&H
IM
33%
33%
26%
23%
34%
25%
35%
-
Phone
Net
3%
7%
7%
6%
23%
13%
8%
-
VideoConf
8%
10%
8%
11%
4%
12%
10%
-
Online
Auctio
n
27%
22%
38%
4%
56%
28%
46%
-
Blog
2%
9%
9%
4%
13%
12%
18%
-
45%
45%
39%
-
Games 44%
20%
39%
25%
/Imag
es/Mu
sic
• Questions asked in 2005 survey only
Apulia
•Important to look at ‘higher-skill’ online activities
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Key area – Usage of online e-government services
% of Internet users visiting their Local Authority/Municipality website
100
90
80
70
60
% 50
40
30
20
10
0
2004
2005
Wales Vast Pied
IBIT Wielko E-R
Y&H Apulia
• Most popular activities are making payments and downloading forms
• Of those Internet users who had not visited the website, the main reason for not
visiting was ‘no interest in accessing website’
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Key area – Online health
Access to online health information
Wales
Vast
Pied
IBIT
Wielko
E –R
Y&H
Apulia
2004
38%
29%
-
8%
-
38%
36%
-
2005
64%
37%
27%
26%
47%
46%
35%
19%
Communicating with doctor via the Internet
Wales
Vast
Pied
IBIT
Wielko
E –R
Y&H
Apulia
2004
1%
7%
-
3%
-
5%
2%
-
2005
0.6%
14%
4%
2%
3%
9%
4%
20%
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Key area – Online Banking
• % of Internet users using Online Banking
Wales
Vast
Pied
IBIT
Wielko
E –R
Y&H
Apulia
2004
32%
63%
-
44%
-
17%
-
-
2005
25%
51%
34%
18%
31%
26%
50%
12%
• In the majority of regions there has been a significant decrease in the number of users
making use of online banking
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Key area – Use of email
% of Internet users who use email
100
90
80
70
60
% 50
40
30
20
10
0
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2004
2005
WalesVast Pied
IBIT Wielko E-R
Y&H Apulia
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Key area – Mobile phone ownership and usage
Respondents who have a mobile phone
Use of mobile phone to access Internet and use of SMS
Wales
Vast
Pied
IBIT
Wielko
E-R
Year
04
05
0
4
05
04
05
04
Mob
Pho
78
87
99
90
-
81
I’net
41
13
43
14
-
SMS
53
72
55
73
-
Y&H
Apulia
05
04
05
04
05
04
05
04
05
90
73
-
93
81
80
83
72
-
-
5
36
7
-
8
36
6
48
14
-
-
66
20
47
-
53
-
68
54
78
-
-
Other popular mobile phone activities
(from 2005 data only)
•Sending MMS (15 – 28%)
•As a calendar/diary (12-34%)
•Low prevalence across all regions of mobile phones being used as a PDA
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Key area – ICT training
% of respondents having undertaken ICT training
Wales
Vast
Pied
IBIT
Wielko
E-R
Y&H
Apulia
2004
18%
25%
-
19%
-
11%
18%
-
2005
29%
48%
24%
5%
13%
19%
21%
11%
2005
data
% led to
formal
qual
49%
54%
53%
60%
75%
41%
50%
-
• Increase across some regions between 2004 & 2005
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Difficulties
• Comparison – as we welcomed some new partners to the Citizens
workgroup for the 2005 data collection, in some cases a full
comparison across years was not possible.
• For some regions, the geographical area surveyed increased between
phase 1 and phase 2 of the data collection, leading to lower % values
• In a number of cases the questions changed slightly between 2004
and 2005
• Several new questions were added for the 2005 survey
• One of the regions involved in the workgroup carried out the Citizen
survey as part of a wider survey already taking place in their region,
leading to an incomplete data set
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Conclusions
•
•
•
•
•
•
•
Increase across some regions in home Internet access
Majority of regions reported increase in the proportion of households with a
broadband connection
Several regions have seen a decrease in the number of respondents who
personally use the Internet
Usage of PIAPS still low across regions
Increased use of Email and SMS in all regions
Larger proportions of the population have engaged in ICT training courses
Decrease in mobile phone ownership in most regions
Overall…
•
•
•
•
Internet access at home sits at around 50% in most regions
Broadband is becoming more prevalent
Internet users are using the Internet more frequently
Ever increasing number of Internet users making use of online egovernment services
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Questions?
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