Transcript Seamless Communications

S E A M L E S S COMMUNICATIONS
WORK : it’s what you do:
not where you are.
Enterprise Seamless Communications:
Office communication capabilities where you need to do business
Confidential & Proprietary. © Motorola, Inc. 2004. All Rights Reserved.
AGENDA
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Business Overview
Enterprise Seamless Communications
Value Proposition
Solution Components
Business Overview
OVERVIEW
SOLUTION
VALUE
TECH
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Increased Pressure to
Reduce Costs and Improve
Productivity
ENTERPRISE NEEDS
Communications Issues Inhibiting Productivity
Too many access devices, phone numbers and voice mailboxes

Users require mobility – inside and outside the enterprise

Tools (e.g., business phone features) available in-building are often
not available “out of building”
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Moving between wired business telephone and mobile phone
requires hanging-up and redialing
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OVERVIEW
SOLUTION
VALUE
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Market Trends
ASSESSMENT
VoIP Forecast
WLAN Market Size by Technology
80
Number of VoIP Seats
Worldwide (millions)
60
3500
802.11a
3000
802.11g
2500
802.11b
2000
40
1500
1000
20
500
0
2003
2004
2005
2006
2007
0
2003
2004
2005
2006
Source: Morgan Stanley 03/20/03
Source: 4Q02 Synergy Research Group VoIP Report
Converged Handheld DevicesEnterprise
• Explosive growth of IP Telephony
8000
7000
• Increasing demand for mobility in
the Enterprise
6000
5000
4000
3000
• Desire for converged solutions and
devices
2000
1000
0
2001
2002
2003
2004
2005
2006
2007
Source: IDC, 2003
OVERVIEW
SOLUTION
VALUE
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OPPORTUNITY
Convergence at the Person
Seamless
Communications
OVERVIEW
SOLUTION
VALUE
TECH
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The Solution
OVERVIEW
SOLUTION
VALUE
TECH
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SOLUTION
Enterprise Seamless Communications
Inside the Enterprise
Outside the Enterprise
Avaya Gateway
Avaya
CM Server
PSTN
IP LAN / WAN
Cellular
Network
Wireless Services
Manager
W310 WLAN
Gateway
CN620 Dual Network
Mobile Office Device
W110 WLAN
Access Points
OVERVIEW
SOLUTION
VALUE
TECH
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SOLUTION
Solution Feature Highlights
› Hold, Transfer, Conference (3/6)
› Multiple Line Appearances (4/2)
› Call Coverage
• 6-Levels
• Message Waiting
• Voicemail Integration
• Off-Net Coverage
› Seamless Handovers
• WLAN<->802.11
› Tight PBX Integration
• Fast Handovers inside Building
• ARS-AAR Dialing w/o “9” or “1”
• VLAN/Subnet Bridging
• Deskset Integration
› Data Applications
• Call Forwarding
• Send All Calls
• WLAN<->802.11
• Class of Restriction, Class of Service, Etc.
OVERVIEW
SOLUTION
VALUE
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Value Proposition
OVERVIEW
SOLUTION
VALUE
TECH
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OPPORTUNITY
Without Seamless Communications
45-second message/1st long distance call
1b) Todd is away from his
desk, so John leaves a
message
1a) John calls Todd for
information to
complete an urgent
customer project
Cost:
1) 45 sec + $LD
OVERVIEW
SOLUTION
VALUE
TECH
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OPPORTUNITY
Without Seamless Communications
two 45-second messages / 2nd long distance call
2a) Todd listens to his
message and calls John
back with questions about
his request
2b) Now, John is away from
his desk, so Todd leaves a
message
Cost:
1) 45 sec + $LD
2) 90 sec + $LD
OVERVIEW
SOLUTION
VALUE
TECH
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OPPORTUNITY
Without Seamless Communications
45-second messages
3a.) John listens to Todd’s
message and calls him
back – finally reaching
him 4 hours after his
initial call … with an
irate customer
Cost:
1) 45 sec + $LD
2) 90 sec + $LD
3) 45 sec
.
3.0 minutes and 2 LD calls wasted
&
1 unsatisfied customer
OVERVIEW
SOLUTION
VALUE
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OPPORTUNITY
With Seamless Communications
$
2b) Now, John can reach Todd
whether he’s in the office,
or out of the
office…with one number
- single phone # /
voicemail
- smart network sensing
- transparent features
- happy customers
OVERVIEW
SOLUTION
VALUE
TECH
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WORK
>
:
It ’s what you do
[ not where you are ]
activity monitor
MOBILE PROFESSIONAL_01
08:00 AM
09:10 AM
09:15 AM
10:25 AM
10:27 AM
10:45 AM
OVERVIEW
SOLUTION
VALUE
(train to office: calls colleague in office)
Accesses corporate directory through
phone
(enters office building while on call)
Call hands-off to WLAN/VoIP network
(arrives at desk)
Bridges call to deskset and hangs up
wireless handset
(has left the building for a client meeting)
Receives a customer call placed to his
office phone number
(client requests technical information)
Uses the hold button on his phone while
consulting engineering team
(parking lot before client meeting)
Picks up vital pricing information from email
with phone
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OPPORTUNITY
Value Proposition
› Reduce Communications Costs
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Improve User Productivity
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Smart Network Sensing™
Eliminate and simplify networks
Reduce Moves/Adds/Changes (MAC) costs
User mobility and accessibility
One phone number / one voicemail
Reduce number of devices
Enable Future Applications
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Broadband data to the phone
SIP-based presence
OVERVIEW
SOLUTION
VALUE
TECH
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Solution Components
OVERVIEW
SOLUTION
VALUE
TECH
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SOLUTION
Enterprise Seamless Communications
Inside the Enterprise
Outside the Enterprise
Avaya Gateway
Avaya
CM Server
PSTN
IP LAN / WAN
Cellular
Network
Wireless Services
Manager
W310 WLAN
Gateway
CN620 Dual Network
Mobile Office Device
W110 WLAN
Access Points
OVERVIEW
SOLUTION
VALUE
TECH
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AVAYA CM
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Avaya Communication Manager Software
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Key Avaya Components
700+ Enterprise telephony features
Handover software
SIP call processing
Desk set integration with handset
Avaya Media Servers
• S8300, S8500, S8700
• Spans 40 – 36,000 users
• Several redundancy options
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Avaya Media Gateways
• PSTN interfaces
• IP network interfaces
• Conversion from circuit-switched voice to packet voice
OVERVIEW
Copyright© 2004 Avaya Inc. All rights reserved
SOLUTION
VALUE
TECH
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AVAYA CM
Avaya Communication Manager
Mobility Software
› SIP Back-Back User Agent
› LAP Based E911 Integration
› Telephony Feature Server
• Basic Telephony Features
• Advanced Telephony
• Ultra Feature Access with “DID Extensions”
› Seamless Handover Software
• Provides Handover to/from Cellular-WLAN
• Unique “Make before Break” Conferenced Handovers
• Announcements for Error Conditions
OVERVIEW
Copyright© 2004 Avaya Inc. All rights reserved
SOLUTION
VALUE
TECH
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MOTOROLA WSM
Motorola Wireless Services
Manager (WSM)
› Enablers
• WLAN to cellular network mobility manager, providing
seamless hand-off between networks
• Push-to-Talk “instant voice messaging” application server
• SIP Proxy / SIP Registrar / Subscriber Access Configuration
Server provide authentication and security
OVERVIEW
Confidential & Proprietary. Copyright© 2004 Motorola, Inc. All rights reserved
SOLUTION
VALUE
TECH
NEXT
MOTOROLA MOD
CN620 Physical Overview
Ear Piece
Internal Display
External Display
Volume Buttons
One Point Navigation
PTT/Instant
Voice Button
Call End / Power Key
Talk Key
Earphone Jack
Core Telephony Keys
Speaker Port
(on back)
Tactile Key
Keypad
Connector
Mic
OVERVIEW
Confidential & Proprietary. Copyright© 2004 Motorola, Inc. All rights reserved
SOLUTION
VALUE
TECH
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MOTOROLA MOD
CN620 Technical Specifications
Cellular Network
GSM 850/1900, GPRS Power Class 10, Class B
802.11
802.11 a Fully Integrated Voice (VoIP) and Data
› 5.15 to 5.25 and 5.25 to 5.35 GHz, 8 non-overlapping channels
Dual Network Implementation
Smart Network Sensing, Seamless Handovers for Voice
Vocoders
G.711, G729 Vocoders for WLAN
AMR and EFR Vocoders for GSM
AMBE+ Vocoder for PTT
Weight (grams - w/battery)
148g with high performance battery
Dimensions (mm)
93mm x 52mm x 25mm with high performance battery
Estimated Talk Time/Standby Time
(800 mAh)
Up to 3.0 hours/Up to 80 hours
Operating System
Based on Microsoft Window Mobile .NET (CE 4.2 )
Browser
Motorola HTML 4.0, WAP 2.0 Browser
OVERVIEW
Confidential & Proprietary. Copyright© 2004 Motorola, Inc. All rights reserved
SOLUTION
VALUE
TECH
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MOTOROLA MOD
CN620 Navigation Key
OVERVIEW
Confidential & Proprietary. Copyright© 2004 Motorola, Inc. All rights reserved
SOLUTION
VALUE
TECH
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MOTOROLA MOD
Key User Interface Screens
Idle screen
Information
In-call
Calendar
OVERVIEW
Confidential & Proprietary. Copyright© 2004 Motorola, Inc. All rights reserved
List
SOLUTION
Form
VALUE
TECH
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MOTOROLA MOD
Handset Feature Details
› Speakerphone and Mute Control
› Call Log, Contacts, Calendar
› Push-to-Talk (WLAN only)
› Email Client
› VPN Client
› SIM and Phone Lock
› HTML and WAP Browser
› Volume, Ringing Controls
› Single Button Voice Mail Access
› .Net Applications
WLAN Requirements for
Seamless Communications
WLAN
Outside the Enterprise
Inside the Enterprise
PSTN
Communication Managerenabled IP-PBX
IP LAN/WAN
Cellular
Wide Area
Network
Wireless Services
Manager
WLAN Requirements
•Subnet mobility
•Fast roaming
•QoS
•Call admission control
•Power management
•Network capacity
Dual Network
(802.11/Cellular) MOD
OVERVIEW
SOLUTION
VALUE
WLAN Infrastructure
TECH
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WLAN
Avaya/Proxim WLAN Solution
Inter-switch
tunneling for subnet
mobility
Network-assisted roaming
WITH pre-802.11i (WPA)
security for secure fast
roaming.
I.D.
Existing Wired
Infrastructure
I.D.
I.D.
I.D.
W310 WLAN
Gateways
Call admission
control
W110 WLAN
Access Points
Pre-802.11e (WME)
packet prioritization for
Quality of Service
P2
P1
P3
Pre-802.11e (WME)
power management
for long battery life
OVERVIEW
SOLUTION
VALUE
TECH
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WLAN
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W110 WLAN Access Point
Dual-band, Single Mode 802.11a/g
Pre-802.11e (WME) QoS
Call Admission Control
Pre-802.11i (WPA) Security with AES
Advanced Power Management
Integrated Antennas
Plenum Rated
Flexible Mounting Options
Performance-Matched to W310
OVERVIEW
SOLUTION
6.25”
5.5”
VALUE
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Summary
OVERVIEW
SOLUTION
VALUE
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ENTERPRISE BENEFIT MODEL
One phone number / voice mail
Mobile access to corporate data
(email, corporate directory, calendars)
PRODUCTIVITY
Micro-mobility / Macro-mobility: users
seamlessly move in, out + around the
enterprise
EXPANDED
CONNECTIONS
Extend value of existing networks
COST SAVINGS
Device consolidation
Control telephony costs
OVERVIEW
SOLUTION
VALUE
TECH
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NEXT STEPS
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Start Now with VoIP and WLAN technologies
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Solution Timeline
Perform ROI analysis
Conduct site survey (WLAN, NANO)
Install WLAN components
Upgrade PBX (take advantage of GUMP program)
Add Mobility – January, 2005
• Install WSM
• Deploy wireless handsets
ROI
Analysis
PBX Upgrade
WLAN Installation
OVERVIEW
Network
Ready
SOLUTION
Add Mobility
VALUE
TECH
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Thank You
OVERVIEW
SOLUTION
VALUE
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