Transcript General based jobs

Working in the IT
Industry
I . T. Posts
General based jobs
Solutions Architect
• A Solutions Architect is an information technology professional who designs
computer systems, networks, applications and user interfaces for an organization.
These professionals typically work with internal and external customers to develop
systems to required business specifications.
• In most cases, these professionals have a wide range of technical knowledge,
rather than focusing their skills in a specific area of information technology.
• Design
• A solution architect is responsible for understanding internal and external
customer needs, and designing computer and network systems that allow
customers to implement systems for their technology business applications.
• This involves performing system and network modelling, analysis and planning to
implement a solution that will meet business needs within financial budget
guidelines.
• This may include researching software and hardware products or services, and
finding best solutions and prices to meet business requirements.
• In most cases, the architect presents and translates the design to customers to
ensure the design will meet the customers' requirements.
Solutions Architect (contd)
• Development
• After the design of systems are completed, the solutions architect translates the
requirements to internal information technology teams such as software and
hardware programmers, developers and network administrators to successfully
implement the design.
• This can include delegating development responsibilities to ensure the project is
completed in a required time frame.
• As a technical expert, the architect often provides guidance and makes decisions on
changes required throughout the design process, and may also do some of the
development along with the team of information technology professionals.
• Analysis
• Along with design and development, an architect reviews and analyses current
technology infrastructure and its ability to support strategic objectives of an employer
or customer.
• This includes working with all departments within an organization to assist in the
improvement of business processes, testing systems to ensure functionality is
satisfactory and recommending new systems or product upgrades
General based jobs
Solutions Implementation Consultant (Also refer
to next slide)
• A Solutions Implementation Consultant ensures the
successful delivery of large solutions to clients by taking a
technical leadership role in the analysis, design, construction
and management of the solution and playing a key liaison role
with the client.
• He/she will also play a key role in the sales cycle and take an
active part in process, product and/or staff development and
improvement.
• He/she will gather and analyse clients' business and functional
requirements converting them into effective designs for smallmedium sized solutions. They will also design and undertake
unit/integration/system testing and support User Acceptance
Testing (UAT), paying attention to versioning and transition
from development and test to production phases
Solutions Implementation Consultant
Skills:
• Proficient in all Microsoft Office applications.
• Able to perform database management activities, extract reports,
analyse information.
• Excellent written and oral communication skills. Proven effective
listening skills. Highly developed presentation skills with the ability
to develop the same in others. Solicits different viewpoints; shares
knowledge and insights.
• Able to quickly establish rapport, gain and maintain credibility with
diverse audiences.
• Quickly learns new technologies and easily works with complex
systems and processes
Soft skills & Characteristics:
• Remains poised and professional under stressful conditions;
maintains calm, patient demeanour while driving to meet deadlines.
Requires the following characteristics: professional, leader,
motivator, results and quality oriented, proactive and responsive
General based jobs- -Network Manager
(Also refer to next slide)
Management responsibilities for the operation and administration of the
company’s internal networks, servers, email and network security systems
• Duties and Responsibilities
• ■Administration and maintenance of critical web and database
servers
• ■Configuration and set-up of all new server systems required either
internally for the company’s activities or for external clients.
• ■Firewall administration and overall internal network security.
• ■Administration of email servers for company-wide email and for
management of email handling systems for clients across many
domains.
• ■Maintenance of existing Anti-Spam and anti-virus systems and the
setting of new Anti-Spam policies.
• ■■Basic operational support for internal employee computer
systems e.g. Windows 7
•
General based jobs- Network Manager
• Skills / Attributes Required
• ■Good working knowledge of the following operating
systems: - Windows 7
• ■Experience of administering Linux systems.
• ■Good working knowledge of major networking components,
network operating systems and basic computer hardware
components
• ■Proven and relevant working experience in a busy, client
focused organisation.
• ■MCSE Certification is desirable.
• ■Hands on knowledge of the procedures used in the
installation, modification maintenance and repair of IT
hardware and software
• Problem-solving skills are essential
General based jobs
IT Support (Also refer to next slide)
• IT support personnel monitor and maintain the computer systems, networks, and
main infrastructure of a business or an organisation. Technical problems within the
organisation are usually fixed by them and they diagnose hardware and software
problems in the computers and related equipment.
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Support Managers are also responsible for first configuring and installing operating
systems on a computer, and making changes in the network as fit. They install new
software as needed by the organization and businesses and set up new user accounts
for their employees. In addition to all these things, new hardware is ordered by them
as they find fit. All of these things are expected from an IT support analyst or
manager.
A job for a junior IT support position may involve on-site tech support, and operating
system and software diagnostics. Many companies need at least two to four years of
experience, and have an extensive knowledge of the Windows operating system and
the hardware within a computer.
Some other organizations may have an additional requirement that you have
experience in other operating systems, like Mac OS X and Linux. You may also need to
have good communication skills, as you will be helping clients resolve their problems
often during your time on the job.
A senior IT support analyst may have quite a few more duties expected of him or her.
They will be responsible for setting up all new hardware, including servers and
network routers that may arrive at the company`s office. A good knowledge of several
programming languages, TCP/IP networking and firewalls is required for most of the
available positions out there. You will be in charge of all the junior IT support analysts
under you, and assign them jobs to do.
General –
Support Technician/Helpdesk (refer to next
slide)
• Technical Support/Helpdesk
• As a technical support/helpdesk professional you're on the front line when it comes
to supporting clients and employees who are having technical issues. This could be a
problem with software, like a forgotten password, a virus or email issues, or it could
be a problem with the equipment itself.
• You could work for a software or equipment supplier providing after-sales support.
You could work for a company that specialises in providing IT maintenance and
support or you might work in-house supporting the business directly. Thanks to
advances in technology, more and more of your work will be completed from your
desk.
• Using web-based technologies you can follow the problems a user is experiencing onscreen and talk them through the solution on the phone or send a 'fix' directly to their
PC via the internet.
• If it's a problem with the equipment you'll need to get an engineer in to sort it or go
and fix it yourself.
Working with customers/employees to identify computer problems and advising on
the solution
• Logging and keeping records of customer/employee queries
• Analysing call logs so you can spot common trends and underlying problems
• Updating self-help documents so customers/employees can try to fix problems
themselves
• Working with field engineers to visit customers/employees if the problem is more
serious
• Testing and fixing faulty equipment
Support
Technician/Helpdesk
• Skills / Attributes Required
You'll need to be good with technology but also good at
explaining it to people in a clear way.
The skills that will help you most in the job are:
• An ability to assess each customer/employees IT knowledge
levels
• Being good with difficult callers
• An ability to think logically
• Good analytical and problem-solving skills
• Up to date IT and helpdesk skills
• An in-depth understanding of the software and equipment
your customers/employees are using
• Good interpersonal and customer care skills
• Good accurate records keeping
General based jobs– Technical Writer
(See next slide also)
•
Duties
• Organize material and complete writing assignment according to set standards regarding order,
clarity, conciseness, style, and terminology.
• Maintain records and files of work and revisions.
• Edit, standardize, or make changes to material prepared by other writers or establishment
personnel.
• Confer with customer representatives, vendors, plant executives, or publisher to establish
technical specifications and to determine subject material to be developed for publication.
• Review published materials and recommend revisions or changes in scope, format, content, and
methods of reproduction and binding.
• Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
• Study drawings, specifications, mock-ups, and product samples to integrate and delineate
technology, operating procedure, and production sequence and detail.
• Interview production and engineering personnel and read journals and other material to become
familiar with product technologies and production methods.
• Observe production, developmental, and experimental activities to determine operating
procedure and detail.
• Arrange for typing, duplication, and distribution of material.
• Assist in laying out material for publication.
• Analyse developments in specific field to determine need for revisions in previously published
materials and development of new material.
• Review manufacturer's and trade catalogues, drawings and other data relative to operation,
maintenance, and service of equipment.
• Draw sketches to illustrate specified materials or assembly sequence.
General based jobs–
Technical Writer
•
Skills & Characteristics required
•
Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.
Writing -- Communicating effectively in writing as appropriate for the needs of the audience.
Time Management -- Managing one's own time and the time of others.
Active Learning -- Understanding the implications of new information for both current and future
problem-solving and decision-making.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the
points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Learning Strategies -- Selecting and using training/instructional methods and procedures appropriate for
the situation when learning or teaching new things.
Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative
solutions, conclusions or approaches to problems.
Complex Problem Solving -- Identifying complex problems and reviewing related information to develop
and evaluate options and implement solutions.
Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to
choose the most appropriate one.
Speaking -- Talking to others to convey information effectively.
Hardware based jobs –
Systems designers/builder/architect (see next slide)
• Systems Designers analyse, design and modify networks, computer
systems and websites.
• The skills of systems designers are called upon when new networks,
websites or IT systems are required or when operational problems are
encountered with existing systems.
• They research current arrangements, consult clients and systems
analysts about required specifications and produce designs that utilise
suitable software and hardware.
• They then liaise with other IT staff such as software engineers and
programmers in the production, installation and implementation of the
new system, before testing and modifying it to ensure that that it
operates reliably.
• Systems designers are predominantly employed by software firms, IT
consultancies and large engineering, telecommunications and computer
companies. Employers also include major commercial and industrial
organisations, retailers, the Civil Service and financial institutions. Selfemployment is often possible for designers with several years'
experience.
Systems
designers/builder/architect
Skills & characteristics required
• Computer literacy and familiarity with programming languages and
relevant software is essential to the job. Few designers enter the
profession immediately after graduation: the majority begin their
careers as programmers or analysts.
• Graduates with a computer science or software engineering degree
are generally preferred, although a scientific, technical, engineering
or mathematics degree and/or programming experience gained
during placements and vacation work may also be helpful.
• For graduates without experience or a relevant qualification, a
postgraduate IT conversion course can be of benefit.
• Potential recruits must be meticulous and logical in their work and
capable of meeting high standards in programming aptitude tests.
Team working, analytical and verbal/written communication skills
are also important.
Hardware based jobs- –
IT Systems Engineer
• As an IT Systems Engineer, you will be responsible for analysing and
optimising Microsoft Windows systems and related components to improve
the availability and performance of various business applications.
• This role requires your excellent analysis and troubleshooting skills to review
the existing infrastructures and implement tactical fixes and long term
improvements with the aim of reducing the number of service affecting
incidents.
In addition to the above, you will troubleshoot and resolve hardware and
software problems, assist in quality assurance testing, monitor and test
system performance and conduct research on Microsoft-related hardware
and software.
Your other duties will include:
- Analysing existing Microsoft systems and network infrastructures
- Analysing service incidents and identifying root causes of any issues
- Designing and implementing systems and processes to migrate users away
from legacy platforms
- Designing and implementing highly resilient web infrastructures
Hardware based jobs
Systems Administrator (Refer to next slide also)
• The main duties and responsibilities for the Systems Administrator are-
* Full lifecycle systems responsibilities of computers, network hardware, office equipment,
printers, phone system,
• * Maintenance of network security, firewalls, VPNs, managing host security, file permissions,
backup and disaster recovery plans, file system integrity, and adding and deleting users.
* Administer and maintain Exchange Server, Domain Controller, Storage Server, and Application
Servers.
* Liaise with 3rd party vendors in the upkeep and administration of WAN, MPLS Cloud, adsl
vendors, server hosting companies, hardware vendors
* Work with hosted SQL DB and Application servers vendor to achieve maximum server
productivity and output by managing outages and monitoring performance
* Assists with technology planning through on-going research.
* Research and perform on-going performance tuning, hardware upgrades, and resource
optimization as required.
* Perform daily system monitoring.
* Eliminating and proactively preventing Viruses both local and remotely
* Liaising with remote store personnel, remote contracted IT professionals, local hardware and
software contractors worldwide to clearly advise and determine the best overall solution to
minimise operational downtime.
* Maintain site licenses and Assets for department/organization
* Administration of email servers for company-wide email.
* Provide telephone and desktop support to internal users.
Systems Administrator
• Skills & characteristics required
* Provide professional support whilst supporting nontechnically minded end users via Phone and remote login.
* Ability to work with minimal supervision
* Ability to manage multiple projects, activities and tasks
simultaneously.
* Ability to negotiate hardware/software service and technical
support contracts with vendors.
* Responsibilities may require evening and weekend work in
response to needs of the systems being supported.
* Experience in Retail a strong bonus, but not required
* Experience with SQL administration, Microsoft Dynamics
Hardware based jobs- –
Technical Services Specialist (refer to next slide also)
• The Technical Services Specialist is responsible for providing support and
assistance with hardware and software
Job Responsibilities:
• Configure computers for employees and guests at all levels of seniority
and IT literacy, including software installations, network configurations,
hardware integration and final testing.
• Troubleshoot and repair in-house systems. In addition to hardware
failures, this includes difficulties with software such as system freezes,
application crashes, and slow performance.
• Set up, maintain, support and arrange repairs for printers.
• Provide off-site support for employees’ home systems located regionally.
• Maintain current information regarding new products, drivers, versions,
etc. relevant to in-house systems and software. Acquire and distribute new
products as is appropriate.
• Liaise with internal/external support personnel where needed for the
setup of special projects – such as shows, demonstrations and on-site
training courses. Where appropriate, provide informal technical training to
users for minor tasks.
• Ensure that all support calls are logged and recorded.
Hardware based jobs – Technical Services
Specialist (refer to next slide also)
Skills & Characteristics required
• Experience configuring, maintaining and troubleshooting PC
hardware and operating systems in a networked environment.
• Desktop support skills, centred around Windows and
Microsoft Office suites.
• Proven problem-solving and technical support skills.
• Strong interpersonal and communication skills with a positive
and pro-active attitude towards end-user problems.
• Basic knowledge of TCP/IP networking. Ability to configure
client network connectivity.
• Extremely high accuracy and attention to detail.
• Ability to respond promptly to technical support issues,
occasionally during nights and weekends.
Software based jobs - Systems programmers
(refer to next slide also)
• Systems Programmers produce, install and implement new and
modified computer systems, networks and related operating software.
• Most systems programmers are employed by computer manufacturers
and systems software houses. Self-employment via contract and
consultancy work is increasingly common for programmers with
relevant experience. Responsibilities of the job include:
• researching and examining current systems and consulting users
• liaising with colleagues such as systems analysts and designers
• writing software and operating manuals
• testing and modifying systems to ensure that they operate reliably
• fault finding and fixing.
• Programmers may also be responsible for user training, support and
feedback. The work can be demanding at times, particularly as
deadlines approach, when extra hours may be required. There are
excellent promotional prospects for employees willing to move into
managerial positions and/or to change jobs regularly.
Software based jobs- Systems
programmers
• What's required – Skills & characteristics
• Employers normally prefer graduates with honours degrees in
appropriate subjects such as physics, mathematics, computer
science/engineering and microelectronics. For graduates
without relevant qualifications, a postgraduate IT conversion
course or a technical postgraduate degree can be of benefit.
Relevant work experience is also often necessary. Employers
seek graduates who are resourceful, meticulous and logical in
their work and capable of meeting high standards in
programming aptitude tests. Good analytical and problem
solving skills are also important
Software based jobs- Applications
programmers (refer to next slide also)
• Applications programmers are responsible for producing new/modified
computer applications - from research and design to implementation,
training and support
• Applications programmers write code to create software applications. For
larger applications, programmers may work in a team to complete different
aspects of the system.
• In designing new or modified applications, the first task a programmer
undertakes is to research and examine current systems and talk to users
(requirements gathering). Then, once proposals have been agreed, the new
software and operating manuals are written and the product is tested and
modified to ensure that it operates satisfactorily. Programmers may also be
responsible for user training, support and feedback. The job can involve
some pressure to meet deadlines at times, when extra hours may be
required.
• Applications programmers are employed by telecommunications,
engineering and computer companies, service industries, information
technology/software consultancy firms, commercial and industrial
organisations, the Civil Service and financial institutions. Self-employment
via contract and consultancy work is possible for programmers with several
years' experience.
Software based jobsApplications programmers
• Qualifications and training required
• Although training is normally provided to successful candidates,
computer literacy and familiarity with programming languages and
general software is essential. Consequently, employers normally
prefer graduates with a degree in an appropriate subject such as
physics, engineering, mathematics, computer science or software
engineering. For graduates without a relevant qualification, a
postgraduate IT conversion course can be of benefit. Alternatively
there are many part-time programming and computing courses
available. Relevant work experience can also be advantageous.
• Key skills for applications programmers
• Programmers are often competent in more than one programming
language (eg C, C++, Java). In addition to a core programming
language, employers seek graduates who are meticulous and logical
in their work and capable of meeting high standards in programming
aptitude tests.
Software based jobsWeb Developer/designer/ multimedia
programmer
• Web designer
• Web designers plan, create and code internet sites and web pages, many of which combine
text with sounds, pictures, graphics and video-clips.
• Web designers are predominantly employed by software firms, IT consultancies, specialist
web design companies and large corporate organisations, but they may work for any
organisation that uses computer systems. Self-employment/freelance work is commonly
possible for individuals with appropriate experience. Responsibilities of the job include:
• meeting/liaising with clients to discuss requirements and/or project progress
• creating web site designs
• producing sample sites
• demonstrating and receiving feedback about draft sites
• keeping up-to-date with recent technological and software developments
• developing skills and expertise in appropriate software/programming languages including
html, Javascript etc.
• producing products that are user-friendly, effective and appealing
• working as part of a multi-disciplinary team.
• The work is not normally stressful, but there can be some pressure to meet deadlines,
when extra hours may be required. Promotional prospects are excellent for employees
willing to change jobs regularly. Individuals holding relevant experience can command good
salaries.
Web Developer/designer/ multimedia
programmer (see next slide)
• A degree in any subject is acceptable for entry into the
profession, although employers may seek graduates with
relevant IT, computer science or engineering
qualifications. Conversely, however, some employers
prefer candidates from non-technical backgrounds.
Generally, computing experience or a postgraduate IT
conversion course (for graduates without relevant
degrees) can be useful.
• Candidates should be able to demonstrate that they
possess imagination, creativity, patience, attention to
detail and good analytical and communication skills.
Software based jobs-Systems Analyst
(refer to next slide also)
• Systems analysts are responsible for the complete life-cycle of a
new/modified IT system, from analysing existing arrangements to
implementing systems and providing training.
• When recruiting systems analysts, employers consider relevant experience
and a logical mind to be more important than the degree subject studied.
• What it involves
• Many systems analysts are employed by information technology/software
consultancy firms. Employers also include commercial and industrial
organisations, the Civil Service, retailers, service industries and financial
institutions. Self employment is possible for individuals with several years'
relevant experience.
• The skills of systems analysts are called upon when operational problems
are encountered with IT systems. They examine current systems, talk to
users (requirements gathering) and produce specifications for new or
modified systems. Once the proposed changes have been accepted they
liaise with other IT staff such as programmers to produce and implement
the new system. They are also responsible for user training and feedback.
Travel is a key feature of the job as the majority of work is undertaken at
clients' premises.
Systems Analyst
• What's required – Skills & characteristics
• A genuine interest in and enthusiasm for IT is often more
important than your degree subject, although graduates with
a technical background (physics, mathematics, computation or
software engineering) are preferred.
• Arts and humanities graduates should be able to demonstrate
their interest in computers and IT (a 2.1 would generally be
required) and a postgraduate IT conversion course can be
useful. Employers often require candidates to meet high
standards in programming aptitude tests.
Investigation & Development based jobs based
jobs- Systems designers (See next slide)
• Systems designers (also known as systems builders or architects)
analyse, design and modify networks, computer systems and websites.
• The skills of systems designers are called upon when new networks,
websites or IT systems are required or when operational problems are
encountered with existing systems.
• They research current arrangements, consult clients and systems
analysts about required specifications and produce designs that utilise
suitable software and hardware.
• They then liaise with other IT staff such as software engineers and
programmers in the production, installation and implementation of the
new system, before testing and modifying it to ensure that that it
operates reliably.
• Systems designers are predominantly employed by software firms, IT
consultancies and large engineering, telecommunications and computer
companies. Employers also include major commercial and industrial
organisations, retailers, the Civil Service and financial institutions. Selfemployment is often possible for designers with several years'
experience.
Systems designers
• What's required – Skills & characteristics
• Computer literacy and familiarity with programming languages and
relevant software is essential to the job. Few designers enter the
profession immediately after graduation: the majority begin their
careers as programmers or analysts.
• Graduates with a computer science or software engineering degree
are generally preferred, although a scientific, technical, engineering
or mathematics degree and/or programming experience gained
during placements and vacation work may also be helpful. For
graduates without experience or a relevant qualification, a
postgraduate IT conversion course can be of benefit.
• Potential recruits must be meticulous and logical in their work and
capable of meeting high standards in programming aptitude tests.
Teamworking, analytical and verbal/written communication skills are
also important.
Investigation & Development based jobs
Project managers
• Project managers are responsible for the planning, management,
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co-ordination and financial control of a construction project.
Project managers ensure that the client's requirements are met, the
project is completed on time and within budget and that everyone
else is doing their job properly. Depending on the project,
responsibilities can cover all aspects from the design stage through
to completion and handover to the client.
What does it involve?
representing the client's interest
providing independent advice on the management of projects
organising the various professional people working on a project
making sure that all the aims of the project are met
making sure the quality standards are met by visiting sites and
testing out equipment
using the latest IT to keep track of people and progress
accounting, costing and billing.
Project Manager– Skills & characteristics
• A project manager needs good organisational
and communication skills, because there is no
room for mistakes. Before going into this role
you will need lots of experience.
• Firstly, you will need to be aware of all the
different kinds or people involved in a project what they do and how they work together. Then
you should have the knowledge and the
management skills to get the best out of them.