Transcript Charmante-Proposal.ppsx - Epochal Tech Holding Limited

MPLS Proposal
For
Charmante (China) Limited
Prepared By: Justin Lam
Date: 19 July 2011
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Executive Summary
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Section 1. Company Profile
1.1 Company Overview
1.2 Background
1.3 Empowerment Network
1.4 Our Network
1.5 International Certifications
1.6 Awards
1.7 Worldwide Coverage
1.8 Network & Operation
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Section 2. ONE NetTraffic Report
2.1 Traffic Utilization Graph
2.2 Real Time Circuit Status
2.3 SLA Data
2.4 Custom Reports
2.5 ONE NetTraffic (cont.)
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Section 3. IDC - MPLS VPN White Paper
3.1 Abstract of the White Paper
3.2 Case Study (GUESS, "K" Line & ASUS)
3.3 Our Clients - by industry, Carriers & Carrier
Partners
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Section 1
Company Profile
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World-class ICT - Product & Services
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Background
• Founded in 1999 by former senior management of PSINet HK
• Operating in Hong Kong (HQ), Mainland China, Taiwan, Singapore
and Vietnam
• 400+ staff in 12 offices (plus 1,300+ staff in Contact Centres)
• 7 IDCs (HK, BJ, SH, TP) & 4 Contact Centres (BJ, SH, GZ)
• 37 cities with Network POPs in Asia with services covering 700 cities
• Serving over 6,800 MPLS VPN clients’ sites and hosting over 5,200
clients’ servers
• Over 2,500 enterprise clients across regions
• The only foreign JV in PRC has nationwide IP VPN / IP Call Centre /
IDC licenses
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DYXnet Business Empowerment Network
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• 37 Point-of-Presences
covers more than 700 cities
in Asia
• Committed Service Level
Agreement (SLA) quality
• Around-the-clock network
monitoring, management
and reporting
• Operate with Industry’s
best-practices - ISO20000
and ISO9001
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International Certifications
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2010 VMware Partner: Professional Service Provider
2010 Dell PartnerDirect
ISO9001 since 2007
ISO20000 since 2007
• ~100% engineers with CCNA/CCDA/CCNP/CCIP/MCSE certifications
• 20%+ project managers with PMP/CPMP certifications
ISO27001
Cisco EUC Specialized Partner since 2006
Cisco Premier Partner since 2006
Hong Kong SuperBrands 2005
Microsoft Certified Partner since 2002
Cisco Powered Network since 2000
Polycom Solution Partner since 2006
Nationwide IP VPN / IP Call Centre / IDC licenses in PRC
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Awards
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Frost & Sullivan 2010 MPLS VPN Market Leadership of the Year
Frost & Sullivan 2010 Contact Centre Outsourcing Market Leadership of the Year
CAPITAL Outstanding Green Excellence Awards 2010
2010 The Best Contact Centre Outsourcing Service Provider (China)
2010 Top100 Service Outsourcing Provider in China (Growth Enterprise)
2009-10 Top50 Service Outsourcing Provider in China
2009-10 The Best MPLS VPN Service Provider
2009 Outsourced Contact Centre of the Year (Inbound)
2009 Southern China Contact Centre of the Year (over 100 Seats)
2009 Off-shore Contact Centre of the Year
2009 China Best Outsourcing Contact Centre of the Year
Cisco FY2009 Q2 Best Contributor Award of UC
2008 – 2009 China Best Outsourcing Service Provider
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Worldwide Coverage
China Offices
Taiwan Offices
HK Offices
DYX MPLS Core Ring
Asia Pacific
(Japan, Australia, Thailand,
Philippines, Indonesia,
Cambodia etc.)
ONE VPN Solution
nx
NN
I
nx
GE
Global Carriers
Europe
(UK, Germany,
Spain, Italy etc.)
N America,
S America
& Rest of World
Singapore /
Vietnam Offices
Extended Coverage
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Network & Operation
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Operation Basic Flow
Customer
DYXnet
Telco
Phone
Detection
Detected
Fault report by DYX or
Trouble Ticket
Circuit down
Customer
DYX System
Determination
Phone
Update information
Troubleshooting
Phone
to ticket system
with customer
Trouble Ticket
Resolved?
Operation &
Maintenance
Network
&
Equipment
Yes
No
Phone
Trouble Ticket
When Escalation is kicked-in
Report to
Complain
DYX
DYX
Acceptance
Mail/ Document
Attention
request
Mail/
Document
Local
Customer
Complete
Onsite
Onsite
scheduling
Test and
Confirm Customer
Request
N
Incident
Report
Local loop
issue
Internal
Escalation /
Status
report
No
Phone
DYX
Equipment
/Backbone
Issue
Trouble
shooting
Complete
trouble shooting
Yes
Resolved
Mail/ Phone
Y
Incident
Report
For maintenance notice,
Please refer to Maintenance
Notification Workflow
Escalation Procedure
Fault Case
Name /Title
Provisioning Case
Contact No.
(852) 3152 2626 (Hong Kong)
General Contact
Customer Care Center
[email protected]
800 830 1816 (China)
020 8375 2935 (VIP China)
0800 380 320 (Taiwan)
Responsible Project Manager:
Level 1
Level 2
Samuel Chan - Manager
[email protected]
Robert Hung - Customer Support
Manager
[email protected]
Level 3
Wallace Ng - Group VP
[email protected]
Contact information will provide
(852) 3152 3152 (Hong Kong) when project start
Joe Sze – HK Project Manger
(852) 2187 7627 (Hong Kong) [email protected]
Tel: (852) 2187 7672 (Hong Kong)
Wallace Ng - Group VP
(852) 3152 3152 (Hong Kong) [email protected]
Tel: (852) 2187 7628 (Hong Kong)
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Section 2
ONE NetTraffic Report
(For Enterprise Solutions)
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ONE NetTraffic Report
Traffic Analysis, Capacity Planning, Making Policy Decisions
DYXNet offers complete service
information including:
 Real-time circuit status
 Circuit Availability
 Traffic Utilization
 Traffic Analysis
 SLA Data
Login account scheme
 Multiple login accounts per
customer
 Access right management
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User Interface
Traffic Utilization Graph
Bandwidth Utilization
 MRTG charts show the bandwidth utilization including:
 Daily, weekly, monthly and yearly graph
 Traffic In/Out, Max, Peak and Average
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User Interface
Real Time Circuit Status
Real-time circuit status
Detailed information is shown when
there’s any outage incident, including
start time of outage and downtime
duration.
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User Interface
SLA Data
For customers signed the SLA (Service Level Agreement), they’ll find a “SLA
Data” section after logging in to the customer portal site. The data shown here
are SLA commitments and the actual result of the past six months.
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Traffic Analysis
Custom Reports
Custom reports can be generated based on following criteria:
 Source / destination address
 Period (date & time)
 Application
 In and Out Traffic
 Port / port range
 Match any / match all criteria
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ONE NetTraffic (cont.)
– Application & User Bandwidth Distribution
Bandwidth utilization
by application.
• Top N – Application
• Traffic Bandwidth
• Protocol Utilization
Bandwidth utilization
by user.
• Top Talkers
• Top Conversations
Custom Reports &
More!
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International Business Partnership
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VMware Partner: Professional Service Provider
Dell PartnerDirect
Cisco Premier Partner
Cisco Express Unified Communications (EUC)
Specialized Partner
• Microsoft Certified Partner
• Polycom Solution Partner
• Other Local Solutions Partners
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Our Competitive Advantages
• The leading Greater China ICT Service
Provider with over 10 years experience
• Professional and seasoned service team
• Solid experience in PRC with local
expertise and strong Telco relationship
• Comprehensive and flexible solutions
• Competitive and flexible pricing scheme
• Flexible billing options
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Section 3
IDC - MPLS VPN White Paper
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IDC - MPLS VPN White Paper
for detail see : IDC White Paper.pdf
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Abstract of the White Paper
• DYXnet commissioned IDC to conduct a custom
survey on IP VPN to understand the requirements of
enterprise with IT decision-making responsibilities
and operation in Greater China
• Providing insights on key factors: competitive pricing
and reliability when selecting a regional service
provider as well as enterprises’ usage experience
• Featuring 3 case studies on how GUESS, “K” Line and
ASUS benefited from using DYXnet regional IP VPN
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Case Study - GUESS
Background
• A global fashion brand
• Within the PRC, it has two offices, one in BJ and the
other in SH with a data centre and a warehouse located
in SH
Challenges
• GUESS experienced network performance inconsistency
and high latency issue especially between offices in the
PRC and HK or the rest of the world as data was
transmitted over the public Internet
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Case Study - GUESS
Solution
• Subscribing to DYXnet ONE VPN due to its good
coverage between HK and the PRC as well as its
competitive pricing
• Greatly improved its network performance between the
PRC and HK
• Not experiencing any major latency issue
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Case Study –
Background
• A global transportation company
• Within the Greater China region, it has 20 offices across
South and North China, and HK as the head office
connecting to its head offices in the US and Japan
Challenges
• Continuing business expansion within China
• Facing escalating network costs
• Concerns over switching service provider that might
cause network reliability issues or incur high installation
costs
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Case Study –
Solution
• “K” Line decided to fully migrate its MPLS VPN network to
DYXnet in 2009 from CPCNet and also subscribes to
DYXnet ADSL and network security services
• DYXnet’s capabilities to meet “K” Line price requirements
• DYXnet’s willingness to work with “K” Line global provider,
NTT Com to ensure good network performance outside
Greater China
• “K” Line experienced 12% savings on its yearly network
cost
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Case Study –
Background
• A well-known global technology brand
• Within Greater China, ASUS has more than 20 branches including
four offices in Taipei, Shanghai, Suzhou and Hangzhou which serve
as their main traffic centers or data warehouses.
Challenges
• Requiring secured network connectivity across these sites
• Concerns over escalating bandwidth and hardware costs arising
from supporting video/voice conferencing and other collaborative
tools
• Ensuring business continuity and maintaining network redundancy
across the various sites
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Case Study –
Solution
• Subscribing to DYXnet ONE VPN between its four
offices for 5 years
• ASUS has been highly satisfied with DYXnet network
service
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Our Clients – by industry
Manufacturing
Logistics
Retail
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Our Clients – by industry
Financial Services
Media / Hotels
Others
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Our Clients - Carriers
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Our Carrier Partners’ Clients
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Thank You!
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