Transcript Next Generation 9-1-1

Spring 9-1-1 Association
Greg Howard
9-1-1/N-1-1 Product Manager
Member of the TELUS team
April 13th, 2016
Agenda
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T9-1-1/ICLU
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Irregular 9-1-1 ANI Received System Intelligence
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TDOS
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CRTC Notice of Consultation 2016 - 116
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Changes
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Q&A
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T9-1-1/ICLU
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TELUS as with all ILEC’s is required to report to the
CRTC on the iteration of the National PSAP’s
Deployment Status
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Applicable working groups attached to this report are;
TIF 59, 61, 67 and 72
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This is the first phase of NGN9-1-1
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Irregular ANI- ESRE0052
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Direct Dial 911 ACD Pilot Number
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ANI received will be 9110000 with Customer Name Display of Unknown/Non 911 Call
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ANI Failure
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Example of ANI received: NPA9110XXX where 0XXX represents the ESCO (emergency
services Central Office) code of the connecting trunk per the originating TELUS or
competitors C.O. The Customer Name Display will usually be the C.O./Wireless trunk .\
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No Cellular Call Back Number Available or Unregistered Cell Phone
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All WSP are required to insert the ESCO code format (e.g. NPA9110XXX) when no cellular
Call Back Number is available or when an unregistered cell phone dials 911 .
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When an unregistered 911 call is received via a Wireless Carrier, they must insert
911XXXXXXX, where these last seven digits represent the Mobile Electronic Serial
Number.
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With respect to the calling ID 911-662-0762, it is an UNREGISTERED cell phone… No sim
card. The “911” replaces the NPA in the calling party. If it was an active cell phone, the
complete calling party would be displayed.\
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Telco’s are mandated to provide emergency 911 service from ALL cell phones regardless if
it is “active” or not. The calls are initiated from the carrier from whom it was last registered
or activated on.
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TDoS - ESTF0079
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Telephony Denial of Service Attacks
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All 9-1-1 network providers to:
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Network Working Group (NTWG) created task NTTF032 which
resulted in report NTRE054 and was followed Telecom Decision
2015-432;
Continue to treat the 10-digit telephone numbers underlying a
PSAP’s 9-1-1 lines as highly confidential;
Serve PSAP 9-1-1 and administrative lines from distinct
switches;
If it is not currently possible to serve PSAP 9-1-1 and
administrative lines from distinct switches, avoid using the same
telephone number range for both lines; and
Submit a letter to the Commission, by 8 January 2016,
confirming that they have implemented the above-noted
measures and explaining the specific actions they have taken to
comply with the Commission’s directions.
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CRTC Notice of Consultation 2016 - 116
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What is the 2016 – 116 about?
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The CRTC has initiated this proceeding to establish a regulatory
framework for next – generation 9-1-1 (NG9-1-1)
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The context of the proceeding will be to examine the roles of the
stakeholders that fall under the Commissions jurisdiction and the
Telecommunications Act.
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This includes the roles and responsibilities of Service Providers,
evolution of existing 9-1-1 Networks and means by which NG9-1-1
Services and network functionality will be funded and implemented
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The Commissions goal is to ensure that the provision of NG9-1-1
will result in maximum benefits for Canadians including the
continued provision of reliable and effective 9-1-1 services.
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What is Next Generation 9-1-1(NG 911)
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NG 911 networks will replace the existing narrowband,
circuit switched 9-1-1 networks which carry voice and
limited data.
Today’s 9-1-1
Virtually all calls are Voice via Wired/Wireless/VoIP
Information is transferred via voice
Calls routed through legacy selective routers and call centres utilize Network ACD tools
to manage contact centres
Limited ability to handle overflow
ANI/ALI information pushed to Call Answer position from servers
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Provincial 9-1-1 Overview Today
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Data Architecture
Demarcation
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What and How of NG9-1-1
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NG9-1-1 is a system comprised of hardware, software, data and operational policies and
procedures such as;
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How will NG9-1-1 improve e9-1-1
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Standardized interfaces from call and message services
Ability to process all types of emergency calls including non-voice (multi-media) messages
Obtain and integrate additional data useful to call routing and handling
Deliver calls\messages and data to the respective PSAP and\or other appropriate agencies
Support data and communication needs for coordinated incident response management
(eliminating interoperability)
Provide a secure environment for emergency communications
Updated technology – IP EsiNet
Improved Functionality
 Maintain current capabilities adding multi-media functions
 Introduce GIS
Improve Interoperability – Regionally, Provincially and Nationally
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What is Next Generation 9-1-1(NG 911)
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2016 -116 NG 911 networks will take us to;
Next Generation 9-1-1
Voice, text, MMS, video, Facebook, Twitter, telematics (automatic collision
notification, medical alerts etc.)
Advanced data sharing is automatically established
9-1-1 call centres become virtualized, with calls automatically routed based on
geographic locations.
9-1-1 call centre has ultimate call control including ability to dynamically reroute calls
ANI/ALI information is pulled from servers by Call Answer positions
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NG9-1-1 Basic Building Blocks
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Emergency Services IP Network (EsiNet)
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International Standards Compliant IP Functions
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Set of database to house and provide management of the above content and provides the
mechanisms to access external sources of data
Security
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NG9-1-1 uses service oriented architecture, software applications and data content to intelligently
manage and control IP-Based Systems
Databases and Data Management
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IETF3 based IP Protocol Standards provide the basic functionality of the systems.
Software Services/Applications
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Managed IP Network used for Emergency Services Communications
Provides the security methods at hardware\software levels to replicate the privacy and reliability
inherent in E9-1-1
Human Processes
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NG9-1-1 as a service system involves a multitude of human procedures and system operations
procedures to control monitor functional effectiveness. Database establishment, Maintenance,
Auditing
Reference – NENA NG9-1-1 Transition Plan Considerations NENA-INF-008.2-2013
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NENA i3
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NENA i3 solution has been adopted as the architecture for NG9-1-1.
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TIF 82 ESINet and Core Components
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Consensus is that NENA i3 is a way forward
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The Challenge is moving forward
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A clear direction must be in place with achievable milestones for all parties (vendors/ILEC’s and
PSAPs)
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All participants need to;
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Undertake a phased planning and budgeting/cost recovery approach
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Commit to an implementation timeline and be held accountable
NG9-1-1
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Should not be merely a technology shift, it should be a natural evolution
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Supporting current needs whilst seamlessly migrating or integrating future features
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Must assess the Operational, Technical & Security Impacts
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Challenges
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Uniform Implementation\Transition Plan (KISS)
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Achievable Timelines
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Cost Factor Assessment during Transition
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Cost Recovery Considerations (ILEC\PSAP)
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Non-Cost Related Technical and Operational
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Intellectual Property Rights Policy
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Privacy Policy
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Next Gen 911 Data Overview
Demarcation
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Next Gen 911 Data Overview
Demarcation
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Timeline of TNC 2016-116
Date
Action
April 29, 2016
We have to answer seven questions about our
NG 911 readiness and deployment to date.
May 20, 2016
Our first intervention is due, the CRTC has
issued eleven topics for us to address including
NG 911 functionality, NG 911 architecture,
transition steps, funding and confidentiality.
July 22, 2016 – August 23, 2016
Interrogatory phase begins, any party may pose
any question relating to NG 911 to any other
party.
October 17, 2016
TELUS and other parties will file their reply
comments, responding to the positions of other
parties in the proceeding.
January 16, 2017
Oral hearing begins. The hearing will last 5 days.
TELUS will need to develop a presentation on
NG 911 and provide a panel to answer
Commissioner questions.
January 31, 2017
Final comments are due.
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Open Floor
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Changes
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Tamara Chatterton will be joining the 9-1-1 Product
Management Team effective April 25th.
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Fifteen Year Telus Team Member
SAIT Grad
PMP Designation
Customer First Award 2015
CHLOE Nomine (Connections Honours Leaders of Excellence)
Participate in TELUS Leadership Now Program
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I will be working with Tamara over the next couple of months
as I transition in to retirement
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I will be retiring July 15th, 2016 after 40 years of
telecommunications experience
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Q&A
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