Transcript we give where we live

Region 1 Southern Area Industry Day
What Keeps a CTO Up @ Night
Ibrahim Gedeon
Member of the TELUS Team
February 5th 2009
One Telcordia Drive – New Jersey
for today
and tomorrow
TELUS corporate overview
who we are
our values
We embrace change and initiate
opportunity .
We have a passion for growth .
We believe in spirited teamwork .
We have the courage to innovate.
corporate profile
TELUS is a leading national
telecommunications company in
Canada, with $9.1 billion in annual
revenue and 11.1 million customer
connections including 5.6 million
wireless subscribers, 4.4 million
wireline network access lines and
we give where we live
1.2 million Internet subscribers. As
a result of our national growth
Committed to being Canada’s premier
strategy, in 2007, revenue grew by
corporate citizen, at TELUS we give where
4.5 per cent and total connections
we live. Since 2000, TELUS, our team
increased by 432,000. TELUS
members and alumni have contributed
provides a wide range of
$113 million to charitable and not-for-profit
communications products and
organizations and volunteered more than
services including data, Internet
2.1 million hours of service to local
protocol (IP), voice, entertainment
communities. Eight TELUS Community
and video.
Boards across Canada lead our local
philanthropic initiatives.
our strategic intent
To unleash the power of the Internet to
deliver the best solutions to Canadians
at home, in the workplace and on the
move.
our strategic imperatives
Focusing relentlessly on growth
markets of data, IP and wireless .
 Building national capabilities across
data,IP, voice and wireless .
 Partnering, acquiring and divesting to
accelerate the implementation of our
strategy and focus our resources on
core business .
 Providing integrated solutions that
differentiate TELUS from our
competitors .
 Investing in internal capabilities to
build a high-performance culture and
efficient operation .
 Going to market as one team, under a
common brand, executing a single
strategy.
What Keeps me
up @ Night!
Changing Landscape of
Engineering & Technology
1970’s
1980’s
1990’s
2000’s
2010’s
R
R
? &D
?
D & I?
D
R
I
Customer Focus - Enabling an evolution
of compelling services & customer experience
Multimedia
Messages
Interactive on-line
gaming
Seamless voice
Push to Talk
Rich Call
Internet
Browsing
Video
Download
Rich Media
Delivery
Real Time
Video Sharing
Set-topboxes
TTV
Increase productivity by
accessing information on
your fingertips
Share Pictures, Music
and Video
TELUS’ Vision of Converged Services Across
Fixed/Mobile, Home/Business, Public/Private Networks
Interactive
Presence
Location
info
Voice
QOS
Enterprise Access
Bandwidt Security
h
Capability
Application - Mike
Mike@
 
Paul@
  
Sam@
 
Residential Access
Chance to look at
the doc?
Application - Paul
Mike: Chance
to look at the
doc?
Paul: Yes.
Mik
e
Mike@ 
Public
Access
Public Access
Application - Sam
Mike: Chance
to look at the
doc?
Sam: Yes.
 
Mike@
Vision for the Home
ATA
PC
UPnP Enabled IP TVs
All services and
devices are IP
based – One
broadband
“pipe” to the
home with all
services on top
Femto Cell
NAS
STB
FMC
Mobile
Distributed
Network Media
Player
TV/Video
Media Server/NAS
IP Phone
Voice
GPON
ETTS
Access
Infrastructure
Thin Client
VDSL
WiMax II
ADSL2+
DoRA
Server
Virtualization
PC/Clients
Home Monitoring
Service End Points
HomePlug AV
HCNA
Modular
Gateway
Ethernet
WiFi
The Service Provider
Redefinition
Customer Management
Applications Services
Service Management
•
Resource Management
Common Core Systems
Packet Core (IP-Optical)
•
•
Access Network (s)
Devices & Local Network
Who is the service provider?
Battle to own the
customer relationship
Over-the-top
providers around
Loosely defined
demarc
Service Providers and the
Consumer . . .
Customer care and Support
Open Consumer Eco-Systems
Devices & Applications
What about personal
privacy?
The Web and IP . . .
•
•
•
•
Broadcast TV – Technology allows businesses to know
what you are tuned to and for how long . . .
Video on Demand – Technology allows businesses to
know what you like to watch and for how long and what
you record . . .
HSIA Services – Technology allows businesses know
what sites you view and for how long . . .
Web services – Technology allows businesses to know
what games you played and what applications you are
running . . .
Presents challenges in regulations
and governance
“…I realized that Canadian Tire isn't really selling its
services to Londoners and New Yorkers. It has
merely bought ads on foreign websites that
Canadians might frequent - ads that will only be
shown to Canadian readers.” Ivor Tossell
9/11 & “Abuse” . . .
The requirements:
 National security
 Child Porn
 Hate
 Fraud
Wire tapping
Deep packet
inspection
• sites and trends
• applications
• not $5 / request
Complexity of Stakeholders . . .
technology
consumers
regulations
Everyone
Else !!!
•
•
•
•
•
Are ready for the future?
Government . . .
IT Security . . .
Client Care . . .
Legal . . .
etc.
IEEE TELUS Innovation
Competition
NEWS RELEASE
15 March 2005
New contest challenges senior technical students
Vancouver, B.C. – TELUS and the Institute of Electrical and Electronics Engineers (IEEE)
are encouraging Canada’s emerging technical minds with a new annual contest featuring a
cash prize money plus the opportunity to present projects to a panel of industrial, academic
and media experts.
The IEEE TELUS Innovation Award invites IEEE Canada student members in their final
year of an engineering or technology program at a Canadian undergraduate institution to
enter a significant Information Computing and Telecommunication Technologies project for
which they are receiving education credits. Teams will present their projects in writing and
verbally to a panel of experts.
“Canadian researchers continue to make significant contributions to advances in
electronics, computing and communications technology,” says Ibrahim Gedeon,
TELUS vice president and chief technology officer. “I hope this contest stimulates
interest in fields such as wireless and photonics, which are important technologies to
the future of telecommunications.”
The judges will be looking for projects with strong design and research
components that embody the spirit of innovation and have a realistic chance of
actually being applied in industry in the foreseeable future.
The solution
“I think we should be more explicit here in Phase Three.”