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Piloting a Network
Support Model at the
University of Maryland,
Baltimore
Educause Mid-Atlantic
Regional Conference
December 2001
UMB FACTOIDS
Just Like Every Other University Except…
Six Professional Schools
 Medicine

$200 Million of Medical Research/Year

Telemedicine Program Delivering Medical
Services to Under-served Areas of the State

Shock Trauma Center w/Wireless Interactive
Video Contact w/Paramedics

Physicians Practice Plan Participates in a
Campus Self-Insurance Plan That May Grow
Statewide
UMB FACTOIDS

University Hospital As a Public
Corporation

Has Purchased Three Other
Hospitals

VA Hospital Adjacent to University
Hospital
UMB FACTOIDS
Just Like Every Other University Except…
Six Professional Schools

Nursing

Founded By Student of Florence Nightengale

Operates Neighborhood Nursing Centers

Operates AHECS Around the State

Offers BS/RN Completely on Line

Operates Two Governor’s “Wellmobiles”

Has New Classrooms Designed From the Footprint of
the Shock Trauma Center

Ranked in the Top Ten Nursing Schools in the Nation
UMB FACTOIDS
Just Like Every Other University Except…


Dental School

World’s First Dental School

National Dental Museum
LAW

Three Programs Ranked in Top 10 Nationally

Owns and Operates Westminster Hall w/Pipe Organ
Recitals

Maintains Edgar Allen Poe’s Gravesite
UMB FACTOIDS
Just Like Every Other University Except…
Six Professional Schools

Pharmacy

Social Work

Interdisciplinary Graduate School

Seven Presidents!

5300 Students; 5300 Employees
UMB Network Environment
Technical Staff:
Approximately 200, But …
Largest IT Organization Has About 35 Staff
LAN Operating Systems:
About 150 NT Servers
About 150 Novell Servers
E-Mail/Productivity:
Groupwise
Exchange/Outlook
Pine, Netmail, etc.
“Microsoft Campus”
Drivers that Make
Information Technology
Planning Important
Mission of UMB
IT is a strategic resource
UMB IT Steering Committee
Board of Regents
e-Learning Maryland
Network-based Enterprise-Wide
System Implementations
IT Realities Prior to Pilot
No Enterprise-wide IT vision
Campus Data Communications
support of the backbone to each
building
Computing infrastructure inside
buildings owned & supported locally
No plan for maintenance or renewal
of network
Other Realities
People were fearful about:

Losing autonomy

Changing procedures

Implementing new technologies

Losing Control!
Our Global Charge
Form a working group from across
Administration and Finance
Identify our current/immediate
infrastructure needs
Develop a strategic plan/direction for
A&F that can be used as a model for
the campus
A&F Network
Infrastructure When we
Began
An outdated “cobbled together”
effort
Cables and electronics working at:
 10Mb shared
 10Mb switched
 100Mb shared
 100Mb switched

No formal network support model
Insert Original
Graphic of Network
Before the Pilot
3/15/2000
(Before)
Desirable criteria for
upgrade
Integrated solution across A&F
Scalability
Reliability
Maintenance and diagnostics
100Mb switched to every desktop
Gigabit backbone
Public Safety
Pearl St. Garage/Offices
Baltimore
Grand Garage
Affected
Howard Hall
Nat’l. Dental Museum
Env, Hlth,Sfty
Buildings
Lombard Building
Admin
Central Computing Facility
Student
Union
What is outside the
scope of the pilot?
The Schools
Parking Garage Pass System
Surveillance Camera System
Fire Alarm System
Door Card Access Control System
Facilities Electrical Metering Network
Facilities HVAC Control System
Where are we now?
We now have a centrally managed, 1Gb
switched enterprise network fiber
backbone Solution, with VLANs and
DHCP, as envisioned by the IT
Steering Committee through the Board
of Regents minimum standards.
KEY:
Administration and Finance Network
Option 1 - Gigabit Backbone
- 1000 Mb Fiber
(After)
Administration Building
Pearl St Garage
SD
CISCOSYSTEMS
1
SD
3
5
7
9
11
13
15
17
19
21
23
25
27
29
31
33
35
37
39
41
43
45
47
CISCO SYSTEMS
SYSTEM
2
1
4
2
3
6
4
5
8
6
7
10
8
9
12
10 11
14
12
13
16
18
20
22
24
14 15 16 17 18 19 20 21 22 23 24
26
25
28
30
32
34
36
26 27 28 29 30 31 32 33 34 35 36
Catalyst 2900
SERIES XL
Catalyst 2900
SERIES XL
SD
RPS
38
40
42
44
46
48
37 38 39 40 41 42 43 44 45 46 47 48
Catalyst 2948G
CISCO SYSTEMS
SD
1
SD
2
100BaseFX
SYSTEM
RPS
1
2
3
4
5
6
7
8
9
10
11
12
MODE
1
2
100BaseFX
1
CISCO SYSTEMS
Catalyst 4000
SERIES
4th/5th floor
Facilities Managment
Existing CAT 4006

Existing
CAT 6509
2
3
4
5
6
7
8
9
10
11
12
MODE
Reclaimed CAT 2924
New CAT 2948
CISCO SYSTEMS
SYSTEM
Catalyst 2900
SERIES XL
New
CAT 2924M
SD
RPS
1
2
100BaseFX
CISCOSYSTEMS
1
Catalyst 6500

2
3
4
5
6
7
8
9
10
11
CISCO SYSTEMS
12
MODE
SYSTEM
Catalyst 2900
SERIES XL
SD
RPS
SERIES
1
2
100BaseFX
New CAT 2924M
CISCO SYSTEMS
SYSTEM
Catalyst 2900
SERIES XL
1
2
3
2
SD
100BaseFX
1
2
3
4
5
6
7
8
9
10
11
5
6
7
8
9
10
11
12
Reclaimed
CAT 2924
SD
RPS
1
4
MODE
12
MODE
5th floor
Budget and Finance
CISCOSYSTEMS
Reclaimed
CAT 2924
1
CISCO SYSTEMS
CISCO SYSTEMS
Catalyst 4000
SD
3
5
7
9
11
13
2
1
4
2
3
6
4
5
8
6
7
10
8
9
12
10 11 12
Howard Hall
New CAT 4006
Rm 019
SERIES
SD
SD
CISCO SYSTEMS
SYSTEM
Catalyst 2900
SERIES XL
SD
RPS
1
2
100BaseFX
1
2
3
4
5
6
7
8
9
10
11
12
MODE
CISCO SYSTEMS
Catalyst 4000
CISCO SYSTEMS
SERIES

Catalyst 4000
SERIES

Existing CAT 2924
SD
SERIES
2nd floor
Procurement and
Finance
New CAT 4006

New CAT 4006
New CAT 4003
Nursing 1W120
Public Safety
Lombard Building
Baltimore Grand
HSHSL
EHS Building
SD
SD
CISCO SYSTEMS
Catalyst 4000
SERIES

CISCO SYSTEMS
SD
1st floor
Human Resources
SYSTEM
Catalyst 2900
SERIES XL
CISCO SYSTEMS
Catalyst 4000
SERIES

SD
RPS
1
2
100BaseFX
1
2
3
4
5
6
7
8
9
10
11
12
MODE
CISCO SYSTEMS
Catalyst 4000
19
21
23
25
27
26
25
29
28
26 27
31
30
28 29
33
32
30 31
35
34
32 33
37
36
34 35
39
38
36
37
41
40
38 39
43
42
40 41
45
44
42 43
47
46
44 45
48
46 47
48
New CAT 2948
Rm 121
New CAT 4006
Catalyst 4000
17
14
16
18
20
22
24
13 14 15 16 17 18 19 20 21 22 23 24

CISCO SYSTEMS
15
SERIES
Catalyst 2948G
SD
3rd floor
Budget and Finance
Catalyst 4000

SERIES

Reclaimed CAT 2924
New CAT 4006
New CAT 4006
New CAT 4006
SD
CISCO SYSTEMS
SYSTEM
Catalyst 2900
SERIES XL
SD
RPS
1
2
100BaseFX
1
2
3
4
5
6
7
8
9
10
11
12
MODE
Reclaimed CAT 2924
Dental Museum
Auxiliary Services in BSU will remain on
the BSU Network. This network is being
upgraded as of 8/2000. The building
connection will also go to the CAT 6509
in HH121.
CISCO SYSTEMS
Catalyst 4000
SERIES

Existing Core Switch
in Basement
Baltimore Student Union
Bonus Points
During the upgrade VLANs and DHCP
were implemented: industry standards
for improving network efficiency and IP
addressing
Additional Bonus Points
People who need …
Time Frame
From planning, through design,
procurement, testing and
implementation, the network
upgrade took approximately one
year!
What Went Well?
Established close working
relationships throughout the A&F
IT community
Solidified partnership with campus
Data Communications Group
We built a leading edge A&F
information technology network that
will support our enterprise needs for
the next five years
Lessons Learned
You can never overemphasize the
need for better communication
When facing change, you can never
underestimate the power of fear
Although our jobs may change, the
need for our expertise will not go
away
Our New Network
Infrastructure
Realization that network infrastructure is a 4th utility on our
campus
The network is a capital asset
Stewardship philosophy for capital
assets applies; network must be
built, maintained and renewed
Seven year life for the infrastructure
identified
Infrastructure
Maintenance/Renewal
We have buy-in for support to the jack
Developed memorandum of
understanding w/campus Data
Communications
Developed a financial support model
based on number of active network jacks
Setting aside 1/7th of the cost of building
the network each year so that we will have
the money to renew our network
What’s Next
We’re sharing our model with the
schools on campus
We’re exploring remote network
monitoring
Telling our story to our peers