Transcript Performance Management and Engineering

Lucent Worldwide Services Knowledge Seminars
Network
Challenges and
Opportunities in
Uncertain Times
Sharing the knowledge behind the network
Presented by
Paul Alcantra
Laurie Schoonover
Rick Blum
[email protected]
[email protected]
[email protected]
Background
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Lucent Worldwide Services is a
provider of network consulting,
intelligent maintenance and
management, and software
solutions.
Seminar objectives
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Present the major trends from 10
surveys conducted in 2000
Highlight key directions for
networking in the year ahead and
opportunities for companies to
create competitive advantages
from networking technology
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Network Industry Research
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10 Web-based industry
surveys conducted 2000
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Represent a cross-section of
end-user organizations and
network solutions providers
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Survey reports available at
www.lucentservices.com/surveys
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Changes in NOC Services Offered
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Importance of Various Initiatives
in Achieving Network Goals
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Network Security Elements
Implementation Plans
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Satisfaction with Network
Management Capabilities
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Area That is Biggest Challenge to
Achieving Network Goals
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Meeting the Challenge
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Develop logical, sellable
business plan
Insure alignment of technology
and business plans
Build business and technical
partnerships
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Business
– Specific business expertise
– Good at process and
organizational design
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Technical
– Specific application expertise
– Expertise in infrastructure design
and implementation
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Application Enabling User Devices
Case Study: U.S. Population
People and Networked Devices
(Millions)
1000
People
PC with
Camcorder
Wearable
Information
Appliances
100
Networked
Devices
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WebTV
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1975
1985
1995
2005
Networked
Refrigerator
Internet Phone
Internet Elevator Internet Gas Pump
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Internet POS
Enablers of Next-Generation Networks
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Photonics
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xGeneration wireless
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Micro-electromechanical
systems
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Signal processing engines
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Semiconductor breakthroughs
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Next Generation Operations
Support Systems
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Significant Barriers to Improving
Networking Capabilities or
Implementing Network Strategy
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Technology Complexity
Growing Technology
Assimilation Gap
Technology
Assimilation
Gap
Rate of New
Technology
Introduction
Rate at Which Network
Organizations Can Assimilate
New Technology
Time
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Gap Between Market Time Horizon
and Internal Capabilities
Advanced
Market/Customer Requirements
Service
Capabilities
Market/Customer Requirements
Internal
Internal
Operator
Staff
Operator Staff
Capabilities
Capabilities
Basic
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4
3
2
Time for Service Deployment
in Years (inverse scale)
Source: Gartner Group
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Network Organizations are Looking
Externally to Fill the Gap
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Outsourcing - Transfer of ownership
(responsibility & assets) for fixed time
period
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Large-scale commitment
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80% of contracts are renegotiated
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Usually include best-of-breed subcontractors
Out-tasking – Transfer of responsibility for
fixed time period or on a project basis
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Variable size and length
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Target specific functions (PDIO)
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Start small and grow together
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Reasons IT Organizations
Outsource or Out-Task
Vendor
expertise
60%
Focus on core
competency
49%
Improved
quality
47%
Transition to
new technology
41%
33%
Cost reduction
0%
10%
20%
30%
Source: Gartner Group
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40%
50%
60%
Significant Barriers to Outsourcing or
Out-tasking Network Operations
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Successful Outsourcing/
Out-tasking Strategies
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Ensure outsourcing/out-tasking is properly
aligned to support network strategy
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Find a partner that understands your business
(customers, products, technology, business
strategy) and shares mutual goals (shared
equity)
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Use network infrastructure life cycle (PDIO)
based selection criteria
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Do your homework: business strength,
references, required experience, global reach,
technical expertise, methodologies
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Successful Outsourcing/
Out-tasking Strategies
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Clear Service Level Agreements
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Quality of deliverable
Speed
SLA monitoring and management process
– focus on problem-solving
Remedies for non-compliance – how do
you pull the plug?
Pricing model
Information communication and
distribution – constant dialogue
On-site project coordinator
Piloting and testing
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Network Hosted Services Are Changing
The Way Business Is Being Conducted
New revenue
streams
Reach new
markets
New business
relationships
Enterprise data
and applications
in the network
Business is
conducted on
the network
• Application hosting
• Web hosting
Forrester: $2.7 Trillion
transaction revenue in 2004
Enterprises are
exploding beyond
brick & mortar
boundaries
Internet
Economy
Competitive pressure
on growth, time and
cost
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Increasing end-user
dependence on the network
has major implications on
infrastructure that supports
the application
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Technology Shifts Make Hosting Inevitable:
Changing Network Design & Capabilities
Cost
Large enterprise savings implementing esupply solutions (PW Coopers analysis)
• 20-35% shorter implementation time
• 50-75% lower ongoing support costs
Enterprise hosted
Network hosted
Time
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Cyber Service Providers are Emerging to
Enable ASPs/ISPs to Provide Hosted Services
Cyber Service Providers
combine both data center and
NSP functionality
End-Users
Hosting Providers:
ASPs/ISPs
Focus on Hosting and Delivery of Content
Data Center
Providers
• Focus on
outsourcing
data center
services
• Emphasis on
hosting
Cyber Service Providers
Data Center
Network
Services
Data Centers
ASPs
• Focus on
transport
services
• Emphasis on
delivery
services
•Focus on
application
outsourcing
•May maintain
own data center
or transport
facilities
NSPs
Equipment
Suppliers
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Network Service
Providers
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Data Center Hierarchy of Services
Application
Hosting
Managed
Services
Backbone
Network
Heavyweight applications
Desktop applications
Diagnostics and Repair
Maintenance
Voice Switching
Installation
Switching
Satellite
IP Routing
Racks and Customized Space
Cross Connects
Fixed
Network
Co-location
Space
Source: Ovum Ltd., June 2000
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Connectivity
Customized Structure
Power
Building Structure
Land
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Residential
Access
Corporate
Hot ASP Applications
COMPLEX APPS
APPLICATION SEGMENTS
HORIZONTAL APPS
• Collaborative
-Standalone Email
-Integrated Collaborative Environments
(ICE)
-Team Collaborative Applications (TCA)
-Group Calendaring/ Scheduling (CS)
-Real-Time Data Collaboration (RTDC)
-Videoconferencing (VC)
• Standalone Enterprise
Applications
-Human Resource Management and
Payroll
-Accounting
• Other
-Desktop Management
-Document/Knowledge Management
-Office Productivity Suites
• E-Commerce
-Sales & Marketing
-Procurement
-Order Management
• CRM (Customer Relationship Mgmt.)
-Marketing Automation
-Sales Automation
-Customer Support and Call Center
-Problem Management (IT Help Desk)
• Product SCA (Supply Chain Automatn)
-Manufacturing
-Engineering
-Retail/Wholesale
• Service SCA
• Other
-Data warehousing & data mining tools
-ERP (Enterprise Resource Planning)
-Unified Messaging
Source: Lucent, PMP Research, Gartner, IDC, Booz•Allen Analysis
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Importance of Competencies
When Selecting an ASP
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VALUE PROPOSITION TO
END-USER/ ABILITY TO
DIFFERENTIATE
New Business Models Have Emerged to
Capitalize on Network Hosting Opportunity
Application
Platform
Services
Managed
Hosting
Managed
Hosting
Collocation
Collocation
Collocation
“Collocation”
“Simple Managed
Services”
“Ecosystem”
(e.g. Williams,
Colo.com)
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(e.g. Sprint)
(e.g.Level 3)
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End-to-End
Application
Solution
•End-to-end ASP service offering
(e.g., applications, customization,
support) targeting end users
Application
Platform
Services
•Enhanced application hosting
environment and surround services
for ASPs (e.g. billing, customer
care)
Managed
Hosting
Collocation
•In addition to facility, outsourced
data center management services
(e.g., servers, storage, security,
network management)
•Offers secure, climate controlled
“real estate” with connection to the
Internet -- limited service offering
beyond space and connectivity
“ASP”
(e.g. Cable &
Wireless, Winstar)
Source: Booz•Allen Analysis
Future Service Providers Must
Fulfill Key Market Attributes
•Feature Functionality
Applications running on servers anywhere
•Human Interface
PCs, PDAs, Wireless phones, pagers,
Kiosks, customer service representative
•Reliability
Delivering five 9’s requires global load
balancing, multi-network access, SANs
•Security
Multi-faceted defense: firewalls, packet
filtering, encryption, virus detection,
authentication, VPNs, intrusion detection
•Seamless Operation
Open API’s, SLA’s
•Provisioning
Days to minutes
•Performance
Classes of Service, dynamic adjustment
•Scalability
Modularity, Capacity on Demand
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The Bottom Line
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Network operations are
becoming increasingly complex
 New technologies are pushing
the envelope
 Security is critical
 Skills shortage must be resolved
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Outsourcing/out-tasking
Network hosted services
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Lucent Worldwide Services
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Network Consulting
ServiceWorks for Network
Hosted Solutions
VitalSoft Application &
Infrastructure Mgmt.
Solutions
Technical Support Services
Mobility Solutions Services
Engineering and Installation
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Question and Answer
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Thank You

Feedback survey

Tell us what you think about this seminar
www.lucentservices.com/seminars/thanks.asp

Upcoming seminars

HIPAA: The New Network Security Imperative;
March 14th
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4/5/2017
VPNs, Ready for Prime Time; March 28th
For more information
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E-mail [email protected]
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Call 888-767-2988 (outside US: 650-318-1020)
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