Transcript CT - VMA

.
VMA
Vienna 05.2000
Spring 2000 Meeting, Vienna , Austria
ECTF
Enterprise Computer Telephony Forum
Fremont/USA / Muenchen/DE
Werner F.Kammerer
ECTF VP, Europe,
Siemens AG, ICN Marketing, Muenchen
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
1
.
Some
History ...
some History...
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
2
. : Connecting Computer, Telephony and Networks
CTI
CTI
LAN
FILE
SERVER
BUSINESS
DATA
BASES APP.
HOST
SERVER
GATEWAYS
SAP
BAAN DIRECTORY
PEOPLE S. &
NETWORK
CONTROL
STANDARD
CTI
COMPUTER
CT
SERVER
SERVER
CSTA, CallPath
TSAPI, TAPI 2.0
CT-CONNECT
VERSIT
FAX
SERVER
TELEPHONY
PBX
MESSAGING
SERVER
ASR
IVR
SERVER
Media
Control
Network
Control
DATA - NW
IP
SERVER
INTRANET
INTERNET
PSTN
ISDN
INTERNET
File
Access
Next Generation Communication
Logical
Call
Control
[email protected]
http://www.ectf.org
05.2000
3
.
Integrating
the Switching Function
CTI
LAN
FILE
SERVER
BUSINESS
DATA
BASES APP.
HOST
SERVER
GATEWAYS
SAP
BAAN DIRECTORY
PEOPLE S. &
NETWORK
CONTROL
STANDARD
CTI
COMPUTER
CT
SERVER
SERVER
CSTA, CallPath
TSAPI, TAPI 2.0
CT-CONNECT
VERSIT
FAX
SERVER
TELEPHONY
PBX
MESSAGING
SERVER
ASR
IVR
SERVER
Media
Control
Network
Control
DATA - NW
IP
SERVER
INTRANET
INTERNET
PSTN
ISDN
INTERNET
File
Access
Next Generation Communication
Logical
Call
Control
[email protected]
http://www.ectf.org
05.2000
4
. Integrating Media Control : Open, Standardized Com Platform
CT:
LAN
FILE
SERVER
BUSINESS
DATA
BASES APP.
HOST
SERVER
GATEWAYS
SAP
BAAN DIRECTORY
PEOPLE S. &
NETWORK
CONTROL
DATA - NW
Tapi 2.0 / 3.0
ECTF S.100
ECTF S.200
ECTF S.300
ECTF A.100
ECTF H.100
STANDARD
STANDARD
CTI
COMPUTER
COMMUNICT
SERVER
CATION
SERVER
SERVER
CT
CSTA, CallPath
TSAPI, TAPI 2.0
CT-CONNECT
VERSIT
TELEPHONY
PBX
PSTN
TDM 4096
ISDN
INTRANET
INTERNET
INTERNET
File
Access
Next Generation Communication
Logical
Call
Control
[email protected]
http://www.ectf.org
05.2000
5
.
Switching,
Call & Media Control integrated
LAN
FILE
SERVER
BUSINESS
DATA
BASES APP.
HOST
SERVER
GATEWAYS
SAP
BAAN DIRECTORY
PEOPLE S. &
NETWORK
CONTROL
DATA - NW
Tapi 2.0 / 3.0
ECTF S.100
ECTF S.200
ECTF S.300
ECTF A.100
ECTF H.100
CT
STANDARD
COMMUNICATION
SERVER
PSTN
TDM 4096
ISDN
INTRANET
INTERNET
File
Access
Next Generation Communication
Logical
Call
Control
[email protected]
http://www.ectf.org
05.2000
6
.
Standard
Communication Server & IP Telephony
LAN
Tapi 2.0 / 3.0
ECTF S.100
ECTF S.200
ECTF S.300
ECTF A.100
ECTF H.110
FILE
SERVER
BUSINESS
DATA
BASES APP.
HOST
SERVER
GATEWAYS
SAP
BAAN DIRECTORY
PEOPLE S. &
NETWORK
CONTROL
DATA - NW
CS
STANDARD
COMMUNICATION
SERVER
PS
PSTN
TDM 4096
INTRANET
ISDN
IP-Phone
EtherPhone
INTERNET
File
Access
Next Generation Communication
Logical
Call
Control
[email protected]
http://www.ectf.org
05.2000
7
. Standards Landscape Story
CT
Windows
Microsoft
TAPI 2.0
TAPI 1.0
PBX, CTI
TSAPI
Computing
IBM
Novell AT&T
Apple
Siemens
Java
Hard & Software
PBX &
Communication
Components
Modular
Computing
Industrial
Computing
Versit
Versit CTI Encyclopedia
SUN
JTAPI
Dialogic
SCSA DEC
Nortel
MVIP
CSTA Ph.III
SCSA TAO
SCSA Bus
ECTF C.100
CALL CONTROL
JTAPI
MEDIA CONTROL
ECTF S.100
APPLIC. INTEROP ECTF A.100
NMS
Mitel
MVIP Bus
Industrial
Computing
VITA HP, Motorola, Force, ...
Intel, Compaq,...
CALL CONTROL
CompactPCI
Next Generation Communication
ADMINiSTRATION
ECTF M.100
CT-BUS
ECTF H.100
Compact-PCI
ECTF H.110
Standard Communication Server
ECMA
ECMA
CSTA
TAPI 3.0
[email protected]
http://www.ectf.org
05.2000
8
.
make
it happen...
make it happen...
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
9
.
ECTF
Members 2000
Principal Members
Aculab
Advanced Digit.Techn
Amtelco
Amteva
Aspect
AT & T
Brooktrout
CallScan
Cisco
Compaq
Comp.Comm.Spec.
CSELT
Deutsche Telekom AG
Dialogic
Ericsson Bus. Net. AB
Excel Switching
Fujitsu
IBM
KPN NV
Lernout & Hauspie
Lucent Technologies
Microsoft
Auditing Members
Natural MicroSystems
NEC America Inc.
Nokia Telecom
Nortel Networks
Nuance
Philips Speech Proc.
Picazo Comm.
Rockwell
Siemens AG
Speech Works
Sun Microsystems
Unimax Systems
Unisys
User Group
CSC Ploenzke AG
Elan Informatique
ITEC Telecom
Nations Bank
UCA&L
WarpSpeed Comm
Next Generation Communication
Alcatel
Analogic
Artesyn
Ascom
AudioCodes Ltd
Blue Wave
Bosch Telecom GMBH
British Telecom
BST Comm.Tec.
CAPI Association e.V
Centigram
CML Tecn
Cognitronics
Comdial
Comp.Teleph.Sol.
Comverse Netw. Syst.
Cordell Manuf.
Temic
Data Kinetics
DeTeWe
Dr.Materna GmbH
Dragon
ERNI Components
Electronics Tel.Res. I.
Executone
Force Computers
Frequentis Ges.m.b.H
GTE Communications
Marconi Comm.
Hewlwtt-Packard
Ind.Tec.Res.Inst
Intervoice
Magellan NW.Sys
Microlog
Micrologica
Mitsubishi Electronic
MTS
Nitsuko Corp.
Novavox AG
Oki Electric
Periphonics
Pivotech
Philips Bus.Com
Racal Rec
Registry Magic
Sonetech, Inc.
Stollmann Ges.mbH
Systems Integr.Ltd
Telecom Italia S.p.A
TeleDirect Intern.
Telesoft Design Ltd
Teloquent Comm.
Texas Microsys
Vanquard Comm.
VideoServer
Voice Technologies
West Interactive
Xerox
Xiox
[email protected]
http://www.ectf.org
05.2000
10
.
ECTF
Working Groups
Technical
Committee
Architecture
Working Group
Administrative
Services
Framework
CT-Architecture
IP-Communication
Call Control
Interoperability
M.100 Tmap
C.100 TAPI
M.110 Syst. Services JTAPI TSAPI
M.500 Syst. Administr.
XTL
M.510
Versit
Javatel
Next Generation Communication
CT Services
Platforms
S.100
S.200
S.300
S.301
S.350
HW Components
Interoperability
ASR,
H.100 CT-Bus
FAX,
H.110 CompactPCI
TTS,
Player/Recorder
Call Router
CT Applications
Interoperability
S.100 Directory
A.100 Messaging
A.130 Database
Call Center
App.Gens
[email protected]
http://www.ectf.org
05.2000
11
.
ECTF
Specification Series
Application Interoperability ECTF AI.xxx
Call Center Standards
System
Administration
ECTF-M.xxx
Quality
of
Service
Reliability
Media Control
ECTF-S.100 / S.200 / S.300
Call Control
ECTF-C.100
Hardware Interoperability
ECTF-H.100 /H.110
Computer Bus
Next Generation Communication
Security
Application
Generators
IP
Communication
Station
Network
[email protected]
http://www.ectf.org
05.2000
12
.
ECTF
Architecture Framework
To Clients
A.100
To Other
Servers
S.200
A.130 R.100
Media
Apps
Admin
Apps
CTI
Apps
S.100 S.410
M.100 M.500
C.100
To Clients
System Services Modules
S.300
M.300
Resource Modules
Hardware
Hardware
H.100 H.110
Next Generation Communication
Hardware
Call
Control
Generalized CT
Server
(not all interfaces
are implemented
on all servers)
[email protected]
http://www.ectf.org
05.2000
13
.
built
an Industry...
built an Industry...
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
14
.
ECTF
Based Products : Dialogic CT Media
TAPI + CT Media (S.100 / S.300):
A Great Combination!
TAPI
n
n
n
Very good call control
Host-based media support
Minimal support today for
hardware-assisted media
CT Media (S.100 / S.300)
n
Minimal call control
n
Some host-based media
support
n
Extensive specialized
support for hardwareassisted media
Fall Forum -- Keystone, Colorado USA -- November, 1999
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
15
.
Cisco:
AVVID Architecture for Voice, Video and Integr.Data
Leveraging the power and extensibility of IP networks, Cisco AVVID offers:
Multiservice solutions that are available today
Rapid applications deployment
A distributed architecture enabling high
availability / scalability that lets companies
balance redundancy and growth with current
business needs and budgets
Flexible voice quality options to support
toll-quality voice and beyond
Lower total cost of ownership
(TCO) for business agility to
thrive in the Internet economy
Source : Cisco
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
16
.
“Big
Picture“: Integrated Communication and Information
Telephony Speech
TTS
Features Recognition
Unified
ASR
Text
to
Messaging
Speech
IVR
Interactive Voice
Response
Conferencing
Call Center
Features
Communication
and
Information
FAX
email
FAX & Voice
over IP
SAP
Business
Internet
Software
Intranet
SQL
Audio &
IdentifiData Base
Video
cation
Schedule
Access
Streaming
Time Verification
Planing Security
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
17
.
Seamless
Integration of Communication and Information
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
18
.
Application
Generators: Brooktrout – Show N Tel
Show N Tel Features
Voice & fax enable existing
applications.
Interactive voice response
Database and host connectivity
Fax-on-demand
Broadcast fax
Answer, route and bridge calls
Universal telephone system
integration
Voice recognition
Text-to-speech
ActiveCall™ for automating call
centers, help desks, etc.
Multiple applications on a single
platform.
FaxVision™ interactive fax designer
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
19
.
Application
Generators:Parity Software – VOS
Robust, professional telephony development environment
Graphical VOS FlowCharter - build applications quickly, award-winning GUI.
Graphical VOS Debugger - a source-code level debugger and task manager.
VOS Language - flexiblity to build CT applications.
Cross-platform: runs on Windows NT, Windows 9x, UNIX and DOS. Proven tool for missioncritical applications, large or small - tens of thousands of systems installed world-wide.
Guaranteed support for all features of all Dialogic boards and configurations.
Supports most Dialogic-compatible vendors of voice recognition, text-to-speech and other
collateral technologies.
CT Media Support
Dialogic's S.100 implementation (CT Media) is supported through Topaz
functions. The Topaz engine is the foundation of Parity Software's next generation of
development tools. Among other telephony APIs, Topaz supports ECTF S.100. This
enables Topaz-based applications to run unchanged on Dialogic's CT Media platform
in addition to Dialogic R4, TAPI, and other APIs.
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
20
.
ECTF
Based: Products : Brooktrout RealComm 100
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
21
.
going
ahead...
going ahead...
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
22
.
Next
Gen Telephony Systems – IP & CT
Circuit
Switched
Network
Directory
Server
Call
Control
Server
Switching
Control
Server
Media
Server
Station
Server
Phone
IP-Phone
IP-Network
Network
Gateway
Voice
Packet
Network
Authentication
Server
Desktop
CTI
Business
Directory
Software
Server
Server
Routing
SW
Administration
PC
Phone
ECTF IP Interpoperability Roadmap Reference Points
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
23
. – Maping the ECTF Architeccture Modell to the IN
IN
A.100 / A.130 / R.100
Media
Apps
S.200
S.100/S.410
Admin
Apps
CTI
Apps
S.300
SMS
STP
SCR maps onto an AIN
switching point - details
to be defined
M.300
Resource Modules
Hardware
SCP
M.100/M.500 C.100
System Services Modules
Hardware
Media applications map onto
services defined for SCP - but
with much more flexibility
than the SIBs defined in AIN
SSP
Call
Control
Hardware
H.100/H.110
Next Generation Communication
Media services provided
by ECTF server map
onto IP services
IP
[email protected]
http://www.ectf.org
05.2000
24
.
EN-PN
Convergence: Open Services Requirements
1
Enterprise
APPs
Public Network
APPs
APPs
JTAPI / TAPI
S100
CSTA TSAPI SCAI
APPs
JTAPI / TAPI
JAIN
INAP, AINAP
Computer Telephony
Intelligent Network
2
Intranet
1
Application Portability
 across venders platforms
 from in-house IT to PN hosting
Internet
2
PSTN
Application Interoperability
 between applications on a single platform
 secure standard in-house to public network communication
Source: Joint ECTF / IN Workgroup 1/99
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
25
.
Reality...
Reality...
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
26
.
Example:
Enterprise Systems Convergence
Hicom
Convergence
products for
business over IP
Communication
server and
applications
Interworking
HiNet
IP networking
with partner
products
Real-time
multimedia
communication
(voice-over-IP)
Next Generation Communication
Workflow
products and
applications
HiPath
Convergence
solutions
• Multimedia
over IP
• API
integrated
business solution
• Convergence
solutions
• Directories
[email protected]
http://www.ectf.org
05.2000
27
HiPath:
Application Composer – Intelligent Applications
.
1
2
3
4
1 Transfer
n
n2
n3
n4
Smartcard
8
ACD
Mobile Phone
Server
Security
7
6
“Ja, ich will”
Voice Recognition
Next Generation Communication
Applications
"Hallo, wollen
Sie unser spezielles
Sparkonto-Angebot
nutzen?"
IVR
Funds
401K
Balance
Menu List
5
Transfer
checking to
savings
savings to checking
Menu List
other
[email protected]
http://www.ectf.org
05.2000
28
.
Example:
Next Gen Networks Converged Platforms
Voice Networks
Switch
Switch
Switch
proven
IP / Data Networks
Switch
Switch
a
company
Open
interfaces
flexible
bandwid
th
lower costs
Converged voice/data platform
reliable
QoS
feature rich
Surpass
HiPath
The best of both worlds!
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
29
.
Novavox
– Mobile Unified Messaging
Next Generation Communication
[email protected]
http://www.ectf.org
05.2000
30