Transcript High Reliability

Converged Communications in the
Customer-centric Era
More Than Communications, A Boost for Productivity
ICT Transformation Issues Facing Enterprises in the Age of the Customer
New age demands “outside-in” strategy
The key to business success changing with the times

1900
1960
1990
2010
“Inside-out” strategy
×
− Focus on enterprises’ own capabilities and advantages

“Outside-in” strategy
√
− Start and end with customer benefits
− Efficient collaboration leveraged by enterprise ICT
Age of
Manufacturing
Age of
Distribution
Age of
Information
Age of the
Customer
Mass production
Globalized
transportation system
Information control
A new level of
customer obsession
Source: Forrester Research, Inc.
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− Strengthen operation with partners and customers
− Help enterprises acquire and service customers
Typical Communications Issues Facing Enterprises
Difficult maintenance of
communications equipment
High travel and
communication costs
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Disordered and error-prone manual patching
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Travel expense: Transportation, hotels, and meals
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System out-of-service increases OPEX
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Call expense: Toll calls and multipoint conferences
IP network reconstruction is required to slash OPEX.
3
Low communication and
collaboration efficiency

Separation of telephony, meeting, and business
systems impairs communication efficiency
Remote collaboration can reduce travel risks and
The integration of the communications system with
communication costs.
the production system improves efficiency.
Enterprises in Urgent Need of a Converged Communications Solution
A change from multiple suppliers to one single supplier
31%
Cross-regional
office requirements
Email
20%
First choice: Overall solution
from one supplier
40%
Second choice: Integrated
solution from multiple suppliers
Video
36%
Voice
49%
Complex business
processes
Conference
Last choice: Separated
solutions from multiple suppliers
Message
Multiple enterprise
communications platforms
Poor service
experience
2012
24%
2015
Source: Frost & Sullivan North America Enterprise
Communications Customer Choice Research
High O&M costs
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F&S’s research shows that an overall solution from a single supplier is
customers’ first choice

A converged communications solution provides comprehensive communication
and collaboration capabilities as well as better service integration
Difficult integration
Major Driving Forces Behind Enterprise Communications: A Change from
Cost Savings to Business Process and Efficiency Improvement
Impact of the Internet on
enterprise communications
Major factors affecting enterprise customers
on enterprise communications investment
Business process
improvement
Integration with CRM, ERP, OA, etc.
Flexible working patterns for
employees
Mobile or remote office on the go
Efficiency improvement
One-button click to join a
conference; Outlook integration, etc.
The Internet has changed user habits.
Internet has changed the behavior patterns of
people in enterprises with mass information,
multimedia, social media, and Internet
communications tools.
Business agility
Rapid collaboration and cooperative
relationship setup with business and
channel partners
Source: A survey conducted by OVUM on 1,300 large
enterprises worldwide about UC&C investment
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How to Respond to Enterprises’ ICT Transformation Requirements?
Openness
(CEBP)
IP-based
Mobility
(BYOD)
High
reliability
Easy
O&M
Convergence
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Huawei Solution: IP-based, Mobility, Convergence, Openness, Easy O&M, and
High Reliability
6. High reliability
4. Openness (CEBP)
Conference
Video
IPT
Content sharing
IM/Presence/Group
5. Easy O&M
1. IP-based
3. Convergence
Unified
mgmt.
API/SDK
Data center
Branch
HQ
2. Mobility (BYOD)
On the go
Home
2G/3G/LTE
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Office
Conference room
IP-based: Reuse of Legacy Narrowband Resources for Optimal Investment
Integrated IP PBX
Integrated access gateway
(U1900 series, call control server)
(IAD series, connecting analog terminals to the IP network)

Series products: A maximum of 100/1,000/20,000 users

High density: A maximum of 4/32/96/224 ports for scalability

Unified access: Broadband/narrowband terminal and trunk access

High reliability: Low fault rate and quick recovery from faults (if any)
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High integration: Built-in voice conference bridge and access
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Low power consumption: 7.4W for the IAD104(H) (minimum
gateway; rich IPT services
IMS/NGN
capacity) and 200W for the IAD1224 (maximum capacity)
U1900 series
Digital trunk
IP trunk (SIP)
IAD1224
(224 FXS)
Analog trunk
IAD104(H)
(4 FXS)
Analog phone Fax machine IP terminal (SIP)
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IAD196
(96 FXS)
IAD132E(T)
(32 FXS)
Mobility: Converged Communications Over Internet, Allowing Sharing and
Communication at Your Fingertips
Unified mobile client
Innovative enterprise social media
IM
Mobile corporate directory
Mobile conference
Multimedia message
Doodle
User experience-centric mobile client
for real-time, interactive, and efficient BYOD
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Work Community
Mobility: End-to-End Security Protection, Safeguarding BYOD
Flexible rights control
1
Intranet security
1



Protects confidential information from
disclosure through IM and file transfer
Protects employee's personal information
Prevents unauthorized IP phone access
Enterprise
private network
Internet
border
security
2
Internet
3
R&D area
Open area
Corporate
directory
access
rights
control
Built-in
802.1x
Unauthorized
IP phone
End-to-end security
Carrier network
border security
2
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
Encrypts VoIP signaling and voice
streams using TLS and SRTP
Shields the intranet topology, protecting
against external attacks
Enterprise
private network
Internet
Firewall
SBC
Carrier network
3
Comprehensive information
protection
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Encrypts account passwords
Detects and filters sensitive information
SMS gateway
Enterprise
private network
MM7
MMS gateway
Voice gateway
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Convergence: Unified Interface for Easier and More Efficient Communication
Data sharing
Video calling
Voice calling
Instant messaging
Multiple service integration, allowing many levels of communication
with a click of a button
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Convergence: Breaking Down Communication Barriers
Senior manager’s office
High-end
conference room
Conference room experience
Small- and mediumsized conference room
Manager’s desktop
Desktop
experience
MAX PRESENCE
TP series
TX/TE series
Mobile
experience
Mobile office
RP series
Employee’s desktop
PC/Web
conference client
DP300
Mobile client
IP phone
Video phone
Partner’s office
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Multiple scenarios,
multiple terminal
integration
Converged conference:
Seamless collaboration from
rooms to desktops and mobile
workspaces, HD quality, and
consistent user experience
across multiple endpoints
Openness: Driving Business Processes, Making Businesses Agile
Industrial applications
Office applications
Smart office
Smart production
(ISV)
API/SDK open interfaces
Huawei
Converged
communications
platform
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Voice
Video
Conference
IM
Presence
Group
Directory
Management
Easy O&M: Web-based Remote Unified Management, Reducing OPEX
 Automatic deployment
of terminals
 Batch configuration
 Unified account
management
 LDAP integration
Flexible
deployment
 Centralized management
 Intelligent scheduling
Unified device
management
Intelligent and
easy management
Real-time
performance
monitoring
 Audio and video quality
monitoring
 Resource status monitoring
 Statistical reports
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Unified user
management
Rights- and
domain-based
management
 Hierarchical user management
 Resource management by
organizational structure
Automatic
fault diagnosis
 Alarm management
 Log management
High Reliability: Multiple Approaches for Carrier-Class Reliability
Active server
Standby server
Enterprise
WAN
Local gateway
PSTN
Paging system
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Two-node cluster
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Geographic Disaster Recovery (GDR)
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Local regeneration
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Module redundancy
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Satellite ensures continuity

Emergency call
Satellite
Emergency call
IP phone
Multiple reliability approaches
Next-generation
management platforms
Diverse service
platforms
ECS (PGM)
Media and
control
Service
platform
Huawei EC Solution Product Portfolio
Multimedia
conference
Recording
UMS
Software
product
Series products
USM
Integrated IP PBX
Full-HD smart
device
Function-rich
desktop client
BMU
eSight
IAD
Convenient attendant
console client
Innovative
mobile client
User access
High-quality GE colorscreen IP phone
Attendant
console
Office desktop
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Attendant
On the go
Case 1: Helps CAIXA (Brazil) Improve Cross-regional Communication Efficiency
Customer Challenges


Inefficient cross-regional communication between CAIXA employees
Separated Asterisk and Lync systems, and no unified network
management system
Huawei Solution


Provides CAIXA employees with abundant IP telephony services
Provides standard open interfaces for integrating with existing Lync
Customer Benefits


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Diverse communication modes and efficient remote collaboration,
improving CAIXA’s competitiveness
Integration of Lync, improving work efficiency and maximizing ROI
Unified network management system, simplifying O&M
Case 2: Helps Southern Cross University (Australia) Collaborate Efficiently
Customer Challenges


Difficult to communicate and collaborate among four campuses in
different places
Low maintenance efficiency for independent devices from different
vendors; limited communication modes
Huawei Solution
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Provides multiple intelligent communication modes (including
instant messaging, voice calling, and multimedia conferencing)
Implements active-standby remote DR for the main system as well
as local regeneration and local outgoing calling at branches
Uses IADs for analog phone and fax machine access
Customer Benefits
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Diverse communication modes for cross-regional efficient
communication
High reliability and unified network management system,
simplifying O&M
Reuse of existing devices for maximized ROI
Huawei EC Boosts Productivity
640 million voice call minutes
6 million
200,000
multimedia conferences
concurrent online users
EC brings Huawei a business
value of over US$894 million
per year.
 Reduced business trip and
investment costs
(saving US$500 million)


100,000
mobile UC users
90,000
 Reduced labor costs
(saving US$267 million)

video conferences
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270,000 UC users
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Accelerated R&D and shortened
go-to-market time
More responsive decision making
 Improved efficiency
(saving US$127 million)
Data source: 2015 Huawei IT EC Application Data Statistics
Huawei has 170,000+ employees, 14 regions, 16 R&D centers, 31 joint innovation centers,
and 45 training centers worldwide, serving 170+ countries and regions
Reduced travel
expenditure
Reduced real estate
investment costs
Reduced business trips,
saving time
Collaborative office, improving
work efficiency
THANK YOU
Copyright © 2016 Huawei Technologies Co., Ltd. All Rights Reserved.
The information in this document may contain predictive statements including, without limitation, statements regarding future financial and operating results, future product portfolio, new
technology, etc. There are a number of factors that could cause actual results and developments to differ materially from those expressed or implied in the predictive statements. Therefore, such
information is provided for reference purposes only and constitutes neither an offer nor an acceptance. Huawei may change the information at any time without notice.