Transcript TH 3.4 Tech Talk for Those Not Technically Inclined (Metro C)

Tech Talk for Those Less Technically Inclined
Scott Dittman, University Registrar
Washington and Lee University
TURN ON YOUR DEVICES!
myw.lu/wacrao15-tech
Washington and Lee University
University Registrar’s website
AACRAO 2010, Twitter and Facebook for Registrars
Washington and Lee University
• Lexington VA
• Founded in 1749
• 2,170 students (1,850 undergrads, 320 law)
• 850 employees
• strong culture of civility: speaking tradition; studentrun, single-sanction Honor System
AACRAO 2010, Twitter and Facebook for Registrars
From flops and kilobytes…
Digital PDP-10, circa 1970
…to petaflops and terabytes…
IBM’s Watson (2011)
…to coming exaflops and petabytes
China’s Tianhe-2 (“Milky Way”), fastest computer, 2012-15
Resources
• EDUCAUSE: www.educause.edu
• EDUCAUSE Review: www.educause.edu/er Campus
Technology
Magazine: www.campustechnology.com
Newsletters:
campustechnology.com/newsletters/higher-education.aspx
• Gartner Technology Glossary:
www.gartner.com/it-glossary/
• This presentation:
myw.lu/wacrao15-tech
Lay of the land… terms
• e-…
(electronic)
mail, learning, collaboration, books, portfolios, procurement
• cyber…
(Gr. for steering, governing)
-netics, citizen, infrastructure, bullying, hate, sex, punk
• wiki…
(Hawai’ian for fast)
-pedia, -tionary, leaks
• virtual
(distant, digital, not actually here)
desktop, service, reality, server, identity
• blog, podcast, iPhone, iPad, iTunes, etc.
Becoming Partners
"Our students were born digital and have grown up as
savvy technology consumers… But not everyone is
equally prepared for this rapid rate of change.
Technology now permeates the organization through
many different channels and not just through the
traditional IT channel. The 'consumerization of IT' is
what Gartner has termed it. What some of our
constituents don't yet understand is that they need to
become more proactive partners in their own grasp of
emerging technologies and that the institution needs
time to build an ecosystem that can adapt, integrate,
and support any new technology as well as provide
education and training to the campus communities."
"Strategic Partnerships," EDUCAUSE Review, November/December 2010
You 3.0: The Most Important
Evolving Technology
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•
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How are you learning and changing?
How does this affect your use of technology?
Explosion of personal and mobile devices, Internet of Things
High expectations: 24/7/365 access to communications has
led to same for course info, textbooks, registration, academic
records.
• Shift in attention from technology "toys" to users being more
concerned with service
• Need more understanding of and experience with technology
• Need better design of processes and tools, leading to better
relationships and more trust
EDUCAUSE Review, November/December 2010
UDDE: Universal Design for
the Digital Environment
• "Creating services and products form the beginning
in ways that will benefit the widest array of users,
including those with disabilities, without the need
for adaptation or specialized design."
• Everyone has limitations
• Legal, ethical, mission-critical, serves all constituents,
fiscally sound, adds institutional value
• Example: Curbcuts
• Example: W&L registration
• Center for Universal Design, NC State
"Transforming the Institution," EDUCAUSE Review, November/December 2010
IoT: Internet of Things
refers to wearables (glasses, watches, FitBit), smart
home appliances (crockpots, lights, webcams), and
connected cars
Passive monitoring
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•
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•
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ball bearing wear
fry oil quality
precision irrigation
insects in agriculture
parking spaces
bus routes, empty seats
• class attendance (seats,
Bluetooth for phones)
• student engagement:
wristbands to read sympathetic
nervous system, heartrate, body
posture
• admissions: GPS tagged vehicles
(efficiency, scheduling,
verification)
• conference registration: access,
engagement, attendance
analytics
discerning and anticipating trends through
analysis of data.
See also big data and data mining
ASP (application service provider,
application service provisioning)
a third party which provides a service over the
Internet, including software, hardware,
authentication, maintenance, backup, etc.
augmented reality
• virtual images and information layered over
images of real-world situations.
• Examples:
Football: down lines and statistics displayed "on the
field";
Baseball: ads displayed on a wall behind home plate;
Gaming and “Gamification”: bringing technology into
the real world to enhance the sense of being "in the
game"; simulations, Wii
Step-by-step driving directions, alert you to a sale at a
store you’re about to pass, or give tourists historical
information about landmarks.
big data
extremely large data sets whose size is beyond
the ability of typical database software tools to
capture, store, manage, and analyze and that
may be analyzed computationally to reveal
patterns, trends, and associations, especially
relating to human behavior and interactions
a convergence of enterprise and consumer IT
…Gil Press, Forbes, Sep. 3, 2014 (link)
black swan
an “edge” case, the rare worst-case scenario
with the confluence of bad decisions, poor
planning, and malicious actions resulting in “a
very bad day”.
born digital
refers to information
which is created, stored,
and used only in digital
form. Recently has also
been used to refer to
people who were born
and have grown up
using increasingly
sophisticated and varied
digital hardware and
services from a very
young age.
browser agnostic
web applications which work well on any
browser; an example of interoperability (recent
developments have actually decreased web
interoperability between browsers)
BYOA (bring your own apps)
planning considerations around the software
coming into our environments regardless of the
devices
• bandwidth
• helpdesk support
• security implications for devices, networks,
and data being shared
• how to detect improper or illegal use of apps
BYOD (bring your own device)
a strategy to connect devices to cloud-based applications
to bandwidth-intensive video networking equipment
First, align the institution’s collaboration program to its
long-range strategic plans. This simple step provides
tremendous returns — increasing executive sponsorship,
gaining budget approvals, accelerating faculty adoption,
reducing technical complexities, and creating a single,
standards-based approach to collaboration.
“21st-Century Unbounded University”, Mainstay & Cisco, June 30, 2015 (link)
See also BYOA (bring your own apps)
CAPTCHA
challenge-and-response process to add to
security and prevent automated logins
reverse Turing test (administered by machine,
targeted at humans)
Completely Automated Public Turing test to
tell Computers and Humans Apart
CIO (chief information officer)
increasingly responsible for all of an institution's
data stores, including technology and libraries
cloud computing
ability to use infrastructure, platform, or
software over the Internet from a remote
computer or network (though some cloud
computing is also internally provided to smaller
groups or externally within defined consortia).
Characterized by efficiency, cost savings. Some
institutions have "gone Google" where much of
the computing resources have been outsourced.
See also virtual server.
CMS
(content/course/catalog management system)
 software to assist in building a web presence
either for many operational units (e.g., Ingeniux)
or
 a.k.a. LMS: enabling interactions among course
participants: syllabus, grading, surveys, dropbox,
communication (e.g., Sakai, Moodle, Blackboard)
or
 more specifically for an academic catalog (e.g.,
Acalog, CourseLeaf, SmartCatalog)
convergence
integration of approaches into overlapping,
more closely related and unified uses
Examples:
journalism (written, broadcast, electronic);
communications (email, landline phone,
mobile communications, VoIP);
Internet: developing standards for openness in
creating and sharing information
CRM (constituent/customer
relationship management)
software enabling communications with
students or other constituent groups through
multiple technologies (email, mobile phones,
etc.).
Example: Intelliworks, Salesforce
CTO (chief technology officer)
• This person may have a role more focused on
immediate operational goals rather than
strategic, but the term is often used
intechangebaly (and increasingly less
frequently) with CIO.
cyberstorm
ultimate disaster planning concern
hackers insert a StuxNet-like virus in the
infrastructure command and control systems
(electric, gas, transportation, dams, Internet)
cycle
An interval or packet of time applied to projects,
either in human resource management or in
processing time for a particular problem, report,
or analysis.
dashboard
a graphical user interface which organizes and
presents information, especially descriptive
statistical information, in a way that is easy to
read, often interactively.
Example: W&L's Academic Indicators dashboard
delicious (formerly del.icio.us)
• online tagging and bookmarking tool.
• Examples: www.delicious.com/dit (simple);
www.delicious.com/oook (complex)
digital citizenship
understanding responsible use of online
resources, including etiquette, copyright, privacy
protection, e-commerce, etc.
digital signature
• a way to tell that an authenticated user has given
permission for access to personal information and that
the permission has not been altered in transit.
• Digital signatures may or may not
 have legal significance,
 be encrypted,
 be readable to the human eye
• An authenticated email is occasionally considered to be
a digital signature, though often more is needed as the
importance of the information increases.
digital storytelling
using digital tools to educate, train, entertain
ECM
(enterprise content management)
institution-wide web-content editor; assists in
an effort to centralize information sources,
standardize the "look and feel" of a website, and
reduce printing.
Example: Ingeniux.
EHR (electronic health record)
required eventually under the Affordable Care
Act of 2010 with privacy protections
a.k.a electronic medical record; personal
medical record
ERM (enterprise risk management)
policies, procedures, and efforts to minimize risk
to an organization or its members and to protect
financial or personal resources
Also enterprise resource management
see also Gramm-Leech-Bliley Act requirements
for financial security
ERP (enterprise resource planning)
a tool to track inventories and departmental
functions and service across an organization,
usually running from one database but more
recently becoming interoperable across
platforms
firewall
part of a computer system designed to block
unauthorized access while allowing authorized
access
G3, G4, G5
generations of mobile communication
standards, developed roughly every 10 years. G4
requires speeds of 100 megabits per second.
“5G” standardization is scheduled to begin in
2016 with full implementation by 2020
I/AM (identity/access management)
policies and procedures to allow secure and
seamless access to data and applications for
authorized end users, using public keys, digital
certificates, tokens, etc., and specifically not
using SSNs
biometrics (fingerprint, iris pattern recognition)
IaaS (infrastructure as a service)
a category of "cloud computing"; a provision
model in which an organization outsources the
equipment used to support operations,
including storage, hardware, servers and
networking components. The service provider
owns the equipment and is responsible for
housing, running and maintaining it. The client
typically pays on a per-use basis.
interoperability
the ability of people or systems to exchange and
use information. One of the goals of opensource software is to improve standards of
interoperability in order to improve efficiency
and communication between data stores and
the people that use them or need the
information
Java
a popular programming language, using
"simple" code, based on the syntax of C or C++,
now open-sourced and portable
Kuali
open-source administrative software for higher
education already being implemented. The
effort has moved from non-profit to profit and
is, according to some, the leading edge of
educational software development (see
members of the foundation) and, to others,
struggling for lack of support and progress
LAN (local area network)
a network built in a small geographic area,
usually within a single organization
landing page
a public starting place with links to items of
interest to a particular group. Example
W&L's Current Students
lecture capture (video-image capture)
software/hardware system designed to capture
classroom lectures and associated
graphics/images displays and make available on
an intranet or Internet. Often features camera
tracking to follow a moving lecturer.
Examples: Tegrity, Camtasia
learning analytics
"...the analysis of ever-increasing amounts of data and
the increasing influence those analyses have in the
conduct of higher education. This use of "big data"
affords much more nuanced and timely insights into all
kinds of learning processes. It enables the creation of
custom reports tailored to specific learning contexts,
ranging from institutional dashboards to personalized
assistance for learners. It provides the basis for
measuring progress toward institutional strategic goals.
Equally important, analytics enables interventions in
nearly real time. This contributes greatly to learner and
instructor success, as it allows the institution to assist
students at the very moment they are falling behind.“
…Malcolm Brown, EDUCAUSE, June 22, 2015 (link)
LMS (learning management system)
software to assist faculty with managing course
activities (material distribution, announcements
and other communication, grading, attendance,
wikis, document dropbox, etc.). Also known as
CMS (course management system).
Examples: Moodle, Sakai, Blackboard
location awareness
knowing the location of a person or place in
physical space; usually reliant on GPS
technology
MUVE
(multi-user virtual environment)
a virtual world for interactions, originally textbased but more commonly now two- and threedimensional with graphical representations of
users and organizations. Used for immersive
education, social interactions, general
collaborations, gaming, etc.
Example: Second Life, MMO games, some
MOOCs
ODS
(operational data store)
large collections of data describing and useful to
the operation of an institution, collected from
various sources and software packages, able to
be easily connected in ways not always possible
from the originating database
P2P (peer-to-peer content sharing)
digital exchange of information, sometimes
legal, sometimes not, for collaboration (e.g.,
scholarly research) or entertainment (e.g.,
music/movie downloads)
PaaS (platform as a service)
a category of "cloud computing"; a way to rent
hardware, operating systems, storage and
network capacity over the Internet. The service
delivery model allows the customer to rent
virtualized servers and associated services for
running existing applications or developing and
testing new ones.
PCIDSS (payment card industry data
security standards)
must be met in order to use credit/debit cards
over the Web. Institutions must apply using a
self assessment which includes evidence of such
accomplishments as building and maintaining a
secure network (firewall, passwords, etc.);
protecting cardholder data and encryption; and
developing and maintaining an information
security policy.
pedagogies
pico projectors
very small digital projectors usually weighing
less than two pounds
PLN (personal learning network)
aggregating digital resources, combining RSS
feeds and readers, e-books, and online tools to
"pull in" information and ideas and build
relationships
POGE (Principle of Good Enough)
a rule for software and systems design; favors
quick and simple (but potentially extensible)
designs over elaborate systems designed by
committee
see also the computing principle of "probably
approximately correct" (PAC)
portal (gateway)
an anchoring website intended as a major
starting site for users when they get connected
to the Web. Most portals are text-intensive, fast
loading, easy to use and to return to. Typical
services offered include a directory of websites,
links to other services, search capabilities, news,
weather information, email, stock quotes,
phone and map information, or a community
forum. Usually uses single sign-on
authentication.
presence
software is aware if someone is available via
some form of communication strategy to
respond immediately
QR (quick response/reference) codes
• two-dimensional barcodes; representations of
alphanumeric information, often URLs
• originally used in truck/automotive industry to track
parts; later applied to vehicles for quick-scan tracking
• now access and security, ads,
entertainment, sales,
marketing, qrmemorials.com/
• Microsoft, Blackberry, LeapFrog
tag-reading software
RFP (request for proposal)
an invitation for suppliers to submit a proposal,
often as part of a bidding process, usually
consisting of a detailed list of expectations,
questions, or parameters
ROI (return on investment)
an cost-benefit analysis, “how much bang we
get for our buck”
RSS (real simple syndication, rich site
summary)
RSS is an XML-based vocabulary for distributing
Web content in opt-in feeds. Feeds allow the user
to have new content delivered to a computer or
mobile device as soon as it is published. An RSS
aggregator or RSS reader (e.g., Google Reader)
allows the user to see summaries of all their feeds
in one place. Instead of visiting multiple Web pages
to check for new content, the user can look at the
summaries and choose which sites to visit for the
full versions.
SaaS (software as a service)
a category of "cloud computing"; licensed, pay
as you go or flat-fee services, typical of "cloud
computing". No local server required,
characterized by rapid scalability, reliability,
security, external maintenance and backup
sandbox
a digital space to try new ideas or to develop or
practice using a new resource
a place to play and test
service provisioning
a set of actions to prepare a server with
appropriate systems, data and software, and
make it ready for network operation
Shibboleth
"a standards based, open source software package for
web single sign-on across or within organizational
boundaries. It allows sites to make informed
authorization decisions for individual access of protected
online resources in a privacy-preserving manner."
Federated single sign-on software. In other words, "we
have an agreement that I can tell you this person is
authorized to do something without providing any
personal data (password, ID number, etc.)."
• Biblical: "shibboleth"; physical characteristic
• World War 2: baseball; "lollapalooza"
SLDS (state longitudinal data systems)
data stores of vast amounts of educational and career
data, interconnected to provide historical data primarily
for retention and accountability efforts. So-called P-16
efforts are funded both privately (e.g., Gates Foundation,
Lumina Foundation) and publically, usually through state
and federal educational entities. Concerns have been
raised about appropriate safeguards for personal
information, data-retention policies, and usage.
New FERPA rules released in December 2011 designed to
facilitate increased data sharing though many think it
compromises individual data privacy and educational
rights
SOA (service-oriented architecture)
a way of designing and integrating a system
which has many interoperable parts in order to
improve efficiency and multiple-user access to
resources
social media / social networking
interacting with others in an organized way
using a variety of Web-based tools. Instagram,
Facebook, Twitter, LinkedIn, Joind.in, YouTube,
Quora, Blogspot, BigTent, Classmates,
del.icio.us, Flickr, MySpace, Ning, Xanga, YikYak,
SPML
(service provisioning markup language)
under development "for exchanging user,
resource and service provisioning information
between cooperating organizations." Will be
important to expanding federated identity
efforts.
SQL (structured query language)
most widely used database computer language
designed to insert, query, update, and delete
information in a database
SSO (single sign-on)
a session/user authentication process that
permits a user to enter one name and password
in order to access multiple applications. The
process authenticates the user for all the
applications they have been given rights to and
eliminates further prompts when they switch
applications during a particular session.
TCO (total cost of ownership)
• considerations include hardware, software,
annual license fees, labor, physical space,
security
TCP/IP (transmission control
protocol/Internet protocol)
standards for transmitting data across the
Internet. All devices attached to the Internet
must have either a permanently assigned (static)
or dynamically assigned IP address (ranging
from 1.1.1.1 to 256.256.256.256). Since IP
addresses are difficult to remember, most are
assigned to a textual hostname. The Internet is
running out of IP addresses under the IPV4
protocol. IPV6 will provide an additional 340
undecillion more addresses.
thick client
a full-featured computer connected to a
network (though capable of running
independently on occasion)
thin client
a computer or computer program which relies on a
server to do most of the computation work; must
be connected to a server at all times in order to be
useful.
Examples:
• a monitor, which renders a graphical image but
does no computation of its own
• a remote or virtual desktop application which
enables running programs for the Internet
TurnItIn
plagiarism checking website
tweet
an individual message sent using Twitter
UC (unified communications)
a technical architecture which integrates various
forms of communication in both real and "nonreal" time. Users may access messages from
multiple devices and media types. For example,
you might receive a voice message and be able
to respond via email, cell phone, audio or video
chat. Often include an aspect of presence (is
someone available for immediate response).
VCE
(virtual customer/computing environment)
a web-based forum to facilitate collaboration or
co-innovation
URL
• universal record locator
• uniform resource locator
• IP addresses (xxx.xxx.xxx.xxx) or alphanumeric
Web addresses (registrar.wlu.edu)
• prefixes of http, https, ftp, mailto, scheme, etc.
VPN (virtual private network)
a computer network that uses a public
telecommunication infrastructure such as the
Internet to provide secure access to an
organization's network.
Secure VPNs use cryptographic tunneling protocols
to provide confidentiality by blocking intercepts and
packet sniffing, allowing sender authentication to
block identity spoofing, and provide message
integrity by preventing message alteration.
virtual desktop
an operating area which looks like the main
display of a personal computer but which
actually is running on a server somewhere else,
usually established through a secure connection
via a web browser
virtual server
an area of memory set aside to run a program in
a way similar to a separate hardware server
VoIP (voice over Internet Protocol)
standards for telephony over the Internet
resulting in getting Internet-connected digital
phones on our desks and getting rid of physical
fax machines and sending faxes through a digital
service
WAN (wide area network)
• like an intrainstitutional LAN but providing
secure access usually for interinstitutional
groupings/associations
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2.0
Wi-Fi
wireless network capability
"wireless fidelity" after "high fidelity audio"
WLAN (wireless local area network)
word cloud, tag cloud
graphical representations of word usage in a text
or on a Website, in the latter case with links.
Examples:
• Shakespeare
• Gettysburg Address
• W&L ITS
• Wordle
XML (eXtensible markup language)
Unlike HTML which is used to create "flat-file"
websites (merely displaying data), XML allows
for interaction, transactions, etc., on the web.
Hundreds of XML-based languages have been
created. Handles international languages well.
Thanks to…
! Technology Glossary: www.gartner.com/it-glossary/
 Wayne Anthenat, Bethel College
 Kim Barber, Florida State U.
 Deb Boisvert, Deerfield (NH) Community Schools
 Campus Technology magazine
 EDUCAUSE Review magazine
 Heather Mansfield, DIOSA Communications
 ModernHealthcare.com
 Robert Morley, U. of Southern California
 Jayne Niemi, Macalester College
 Jeff Overholtzer, Washington and Lee U.
 Rick Peterson, Washington and Lee U.
 Kathy Posey, Bennington College
 Barbara Rowe, Washington and Lee U.
 searchCloudComputing.com
 TechTerms.com
 Wikipedia.org
 Richard Yount, Hawai’i Pacific U.
Tech Talk for Those Less Technically Inclined
Scott Dittman, University Registrar
Washington and Lee University
myw.lu/wacrao15-tech