Transcript Telefonica O2

Workshop for Telefonica O2
IBM Tivoli SW part
Prague, June, 8, 2012
Telefonica O2
• Application monitoring - Proactive monitoring and health of
all your systems
– Reduction of operational costs preventing failures
• Real-time information about availability and performance of
OS, Middleware and applications
• Historical data and aggregated warehouse reporting,
trends analysis
• Discovers potential problems before they occurs
(predictive monitoring)
• Contains knowledge base of issues causes and correction
activities
– TCO reduction
• Functionality of capacity planning and
trends monitoring
• High Scalability
2
– Reduce Mean Time to Recovery
Integrated Service Management
Consolidated
Operations
Application
Performance
Management &
Trouble-shooting
Infrastructure
Automation
Application
Development
IT Infrastructure
& Operations
Network
Performance
Management
Application
Resilience
CTO &
IT Research
Virtualization
Thru
Cloud
Change,
Incident,
Problem Mgmt,
Service Desk
Converged
Asset
Management
3
Dimensions of Application Performance Management
Stages
•
Sense application
performance
abnormalities
•
Isolate the failing
component
•
Diagnose the root
cause of the issue
•
Repair the application
to optimize
performance
4
Tivoli’s Application Performance Management Solutions
Provide
• Increased savings and revenue
– Deliver faster time to resolution allows
you to get back to business
– Enable new, more complex business
models, capitalizing on the ability to
control your complexity.
• Peace of mind
– Know the end user’s experience
– Identify capacity needs or potential
bottlenecks early enough to address them
before they impact users
• Increased Customer Satisfaction
– Find and fix issues before an application
goes into production
– Predict problems before they end users
5
Telefonica O2
• Storage management
– Increase of security and governance
• Support of security on HW level
– Decrease risk of data loss
• Design of storage meets high redundancy of components
– Decrease of costs of backup and restore
• Backup and restore just on storage level
– TCO reduction
•
•
•
•
•
6
Data volume reduction (deduplication)
Capacity-based licensing
Single point of backup management for various systems
Scalability
Support for virtualizec environment
IBM Storage Software Solutions
Information Assets & Systems
Simplification by Virtualization
•ProtecTier deduplicated virtual tape
•Tivoli Smart Cloud Virtual Storage
Storage Resource & Infrastructure
Management & Virtualization
Central Management of Storage
Environment
Center
Information Retention & Lifecycle Management
•TSM
Hierarchical
Alignment
of Storage
IT with Manager
Business
Goals
andArchive
Compliance
•System
Storage
Managerto
Data Protection & Recovery Management
Regulations
•IBM Information
Archive
Systems
Storage
Servers
Networking
•Tivoli
Storage FlashCopy
Manager
Information
& Data Movements
Recovery
/ Archive
•TSMBackup
Suite for/ Unified
Recovery
It is common problem we are facing
Storage Budget
Do this with dramatically
better efficiency through
storage virtualization
Budget for
Revenue
Producing data
Budget for
Copies of
Revenue
Producing
data
Data is still growing! Help ensure
the total size of your storage
budget remains controlled.
8
Shrink this as a
percentage of the pie
through Data Protection
modernization
IBM Storage Software Solutions
Unified Recovery
Free IT from the cost and complexity of legacy
data management products
Get ahead of runaway data growth and Big Data
Be online quicker and access clones faster
Transform your backup infrastructure into a
service
Central Management and Storage
hypervisor
Dramatically improve utilization of your
physical storage assets
Deliver tier-1 service regardless of hardware
choice
Balance workload, manage lease termination,
improve datacenter performance
Optimize your people for the challenges of dayto-day operations
9
Network
IBM Smart Cloud Virtual Storage Center
Intelligently controls storage resources
• Virtualized storage resources
from multiple arrays, vendors, and
datacenters – pooled together and
accessed anywhere.
• Standardized storage services
selected from a service catalog
• Mobility of storage volumes
Move on the fly based on workload
balancing policies
• Self service provisioning using
automation to allocate capacity
• Paid per use storage resources
end users are aware of the impact of
their consumption, service level
choices
IT Staff
Storage
Admins
Mobile
Users
Users
Hover-over health status
for individual components
Bread-crumb trail navigation
Aggregated health status for
all components in group
Clear and simple to use
hover-over menu items
Hyperlinks for fast navigation
Customise which graphs are shown
and which metric to display
Internal resources totalled – along
with their aggregated health status
Related resources totalled – along with
their aggregated health status; simply
click on another resource to link to a
more detailed view of the component
Hover-over for additional
information display within
graphs
Telefonica O2
• Network, Config and Business Service
management – consolidates complex IT and network operation
management tasks
– Upgrade and implementation of this solution will
bring:
• Network audit, capabilities and network compliance
• Setting and implementing network security standards
• Central point of real-time service management for business
applications, network devices, Internet protocols and
security devices
• Real-time information consolidated into customized single
dashboard
• Gain real-time visibility and actionable insight into
services, KPI’s and processes
13
Network, Config & Business Service Management
Network
Executive
Team
Operations
Enterprise
Sales
ServiceDesk
Service
Assurance
Data
Sources
IT
Other
Customer
Care
Service Quality, SLA and
Customer Experience Management
Fault/Event
Management
Configuration
Management
Enrichment &
Automation
Systems and
Application
Management
IT Resources
(Servers)
IT Applications
Discovery & Data Collection
Access Network
Core
LTE, UMTS, GPRS,GSM,
DSL, WiMax, Wired
Mobile (PS,CS),
Wireline, IP, NGN
Service Provider
Datacenter
Broad Network, Service, IT, Transactional and Operational Data Source Support
3pp Integration
Portal –
Business Service Management & Consolidated Operations
Customer implemented solution overview
USERS
Operators/Administrators/Managers
Real-time
Services/SLA/KPI
TSRM, CCMDB,
Reports
Event, performance &
Availability Historical reports
Infrastructure
Topology
Tivoli Data
Warehouse
Asset Management
for IT
events
Tivoli Process Automation Platform
TBSM
Report Repository
Tivoli Common Reporting
ev
en
Common applications | Common
workflow | Common reporting | Common
User Interface
Perf
o
Even
ts
Change & Configuration
Management
rm a
nce
data
TEPS Server
RCA
Network Model DB
g
Notebooks & Desktops
ri n
/mo
disc nitorin
ove
g
ry
ling
L2/L3 network
devices
nito
y
E2E Robotic
monitoring
o
g/m
l
SNMP/Syslog probes
tio
dis n de
co pen
ve
ry d e n c
llin
ro
nt
ts
co
en
e
ot
ca
ev
em
pli
po
R
Application dependency
mapping Ap
TEMS
Network Manager
Netcool/ObjectServer
pol
Service Request
Management
Performance
Management
ts
CMDB
Event/fault
Management
Tivoli Integrated Portal
Monitoring
agents
Servers & Applications
Customer reference - Ceska Pojistovna, a.s.
Business challenge:
Ceska Pojistovna needed to integrate the heterogeneous IT environment into a single
functional unit without violating the integrity and consistency of information. It began to
look for a central monitoring system to consolidate management of the infrastructure,
with the ultimate goals of freeing up siloed resources, enhancing the quality and
relevance of data, increasing application availability and improving problem diagnosis.
In addition, Ceska Pojistovna sought a single configuration management database
(CMDB) and a comprehensive, modern service desk to support internal users.
Solution:
Ceska Pojistovna worked with IBM Business Partner GC System a.s. and IBM
Software Services for Tivoli to develop a sweeping IT monitoring and management
solution based on IBM Tivoli software and two IBM Power 550 Express servers.
Running the IBM AIX 6 operating system, each server is equipped with 128 GB of
RAM and 5 GHz CPUs, providing a high-performance platform for the Tivoli software.
Benefits:
 Reduced maintenance costs by USD200,000 by consolidating the
environment onto a standard software platform
 Saved USD25,000 annually in human resources costs by increasing
the efficiency and productivity of the IT department
 Cut overall IT costs while improving service levels and reducing
workload
Ceska Pojistovna, a.s., Customer Reference, June 2011
“A centrally managed IT
environment has been critically
important to the continuing
operation of our business. We
would not have been able to afford
a serious outage.”
Service Availability and Performance Management
IT Operational and business events integrated
in one console. Launch to operational console
for quick root cause analysis.
Business
Service
Management
a
Real-time data access, from virtually
any data source across organizational
boundaries
Consolidated Operations
Management
Cross-domain Correlation,
Topology & Analytics
Tivoli Netcool/OMNIbus & Analytic
DomainDomain-Specific Management
Complete
coverage of over
1000 device types
Performance
Application
Network
Transaction
System
Mainframe
Dependency Collection
Applications
Systems
ion s.
at on
m cti
to e a
Au at
al tom
ion nd au
at
er h a
Op enric
t & ta,
en l da
hm rna
ric xte
En ge e
r
ve
Le
Service-centric
Modeling, impact & RCA
Consolidated operational
view of performance &
availability
Policy driven automated
response to events
(failover, provision new
capacity, problem
resolution).
Wireless
Network
Security
Storage
Event & Performance Collection
Voice
Security
Mainframe
Storage
Business
Note: All layers are inclusive of distributed and mainframe.
Other
Workshop for Telefonica O2
IBM Information Management part
Prague, June, 8, 2012
IBM DB2
Low Operational Cost
Ease of Development
Reliability
Parallel processing,
deep compression,
and automation
SQL compatibility,
native XML and graph stores,
and cloud support
High availability,
fast recovery,
and online utilities
"With each release of DB2, I experience faster results with less CPU.”
--Martin Hubel, President, Martin Hubel Consulting Inc.
IBM DB2 for SAP
• Reduces total SAP Database Infrastructure Cost
~ 20%
• Reduces SAP storage needs compared to Oracle
55 %- 68%
• Reduces license and maintenance cost via SAP OEM
38% - 74%
• Reduces Administrative
Tasks
25%
• #1 in performance to SAP customers:
Faster than Oracle for R/3
Faster than Oracle for BW
Unlimited scale out for SAP BW above 100
TB
2
0
20+%
40+%
IBM DB2 for SAP
• IBM and SAP partner through every stage of the
software life cycle
• Long term, joint product roadmaps
• Jointly staffed development, testing, and support
teams
• SAP certifies every DB2 version and fixpack
• IBM and SAP align release, maintenance and support
cycles
• SAP has migrated its major business systems to DB2
• SAP’s HR, ERP, CRM and BW run on DB2
2
1
DB2 & SAP Wins
InfoSphere Guardium
• Real-time monitoring of all database access
• Policy-based controls to rapidly detect unauthorized or
suspicious activity
• Automated compliance workflow to efficiently meet
regulatory requirements
• Centralized control and policy enforcement for most
database and application environments
– Informix, DB2, Oracle, SQL Server, z/OS, Sybase, etc
– SAP, Siebel, Oracle EBS, PeopleSoft, WebSphere, etc
2
3
InfoSphere Guardium
Addressing the Full Lifecycle of Database Security & Compliance
Monitor
&
Enforce
Audit
&
Report
Critical
Data
Infrastructure
Discover
&
Classify
Assess
&
Harden
InfoSphere Guardium
Architecture
•
•
•
•
100% visibility including local DBA access
No DBMS or application changes
Minimal impact on DB performance
Enforces separation of duties with tamperproof audit repository
•
•
•
Granular policies, monitoring & auditing
providing the Who, What, When & How
Real-time, policy-based alerting
Can stores between 3-6 months worth of audit
data on the appliance itself and integrates with
archiving systems
InfoSphere Guardium
References
(Telecommunications)
BACKUP slides
What You Need to Manage
Servers
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ESX servers
Apps, DB’s, file systems
Volume managers
Host bus adaptors
Virtual HBAs
Multi-path drivers
Storage Networks
 Switches & Directors
 Virtual devices
Storage
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Multi-vendor storage
Storage array provisioning
Virtualization / Vol. mapping
Block + NAS, VMFS
Tape libraries
Replication
 FlashCopy
 Metro Mirror
 Metro Global Mirror
TPC Can Help
Start Here
TPC 5.1
 Single management
console
 Heterogeneous storage
 Health monitoring
 Capacity mgmt.
 Provisioning
 Fabric management
 FlashCopy support
 Storage System
Performance
Management
 SAN Fabric Performance
management
 Trend Analysis
 DR & Business Continuity
 Applications & Storage
 Hyperswap Mgmt.
… and Mature
IBM SmartCloud
Virtual Storage Center
All this and more…
Advanced SAN Planning and
provisioning based on best
practices
Proactive configuration change
management
Performance optimization
Tiering Optimization
Complete SAN fabric
performance mgmt.
Storage Virtualization
Application Aware flashcopy
management
Service Availability and Performance Management
TSQMc
Business
Service
TBSM
Management
a
ion s.
at on
m cti
to e a
Au at
al tom
ion nd au
at
er h a
Op enric
t & ta,
en l da
hm rna
ric xte
En ge e
Impact
r
ve
Le
Service-centric
Modeling, impact & RCA
TNPM
Consolidated Operations
Management
OMNIbus/NWM
Cross-domain Correlation,
Topology & Analytics
ITCAM…Tivoli Netcool/OMNIbus & Analytic
ITCAM for Apps*
DomainDomain-Specific Management
OMEGAMON
Network
Performance
Application
Transaction
System
Appliances*
Mainframe
Systems
Wireless
Storage
MS Apps*
Dependency Collection
Applications
Security
Network
Base ITM
Event & Performance Collection
Voice
Security
Mainframe
Storage
Business
Note: All layers are inclusive of distributed and mainframe.
Other