Transcript RemotEye II

Confidential
Frequently Asked Questions (FAQ)
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Copyright © 2005 Toshiba International Corporation. All rights reserved.
Reliability in motion ™
RemotEye® II - Frequently Asked Questions (FAQ)
Summary Questions
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What version of RemotEye II Hardware I have?
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What is my RemotEye II Part Number?
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How do I reset my RemotEye II Password?
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What is RemotEye II MAC Address?
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What is my RemotEye II default IP Address
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What is the Default Gateway and Network Mask?
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How can I configure the RemotEye II IP Address, Gateway and
Network Mask?
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What Security RemotEye II has?
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What is the latest software revision for my RemotEye II?
Reliability in motion ™
RemotEye® II - Frequently Asked Questions (FAQ)
Summary Questions
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How do I upgrade my RemotEye II?
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How do I upgrade my RemotEye II via Network?
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How do I upgrade my RemotEye II via RS232?
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What is my RemotEye II Revision
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My RemotEye II is showing alarms that do not show on UPS front
display?
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My RemotEye II is showing “UNKNOWN” on the RemotEye II
web site?
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What is Clients Shutdown Program For?
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What is the Auto Save Log for?
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What is EMD? How can I use it?
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RemotEye® II - Hardware
• What version of RemotEye II Hardware I have? Or
• What is my RemotEye II Part Number?
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RemotEye® II - Hardware (External)
RMTI-EXT-R2
RMTI-EXT-R25
(Front Panel Display 10/100 UPS Network Card)
RMTI-EXT-R4
(RoHS Version, Top Case Non-Flat Design)
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RemotEye® II - Hardware (Internal)
RMTI-INT-R2
RMTI-INT-R25
(Extra LEDs on Com Port)
RMTI-INT-R4
(Similar to R25, only card is designed in
blue color)
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RemotEye® II - Software (Configuration)
• How do I reset my RemotEye II Password?
Place Jumper at Pin 1 & Pin 2
(Jumper is supplied with the Card)
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RemotEye® II - Software (Configuration)
• What is RemotEye II MAC Address?
Answer:
RemotEye II MAC Address format is 00 E0 D8 XX YY ZZ
00 E0 D8 – Manufacturer ID
XX YY ZZ – Production Code
MAC Address can be found at the bottom of the RemotEye II card.
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RemotEye® II - Software (Configuration)
• What is my RemotEye II default IP Address
Answer:
RemotEye II default IP Address is 172.18.yyy.zzz
yyy.zzz is the decimal value of MAC Address (Hex).
For Example:
MAC Address: 00 E0 D8 0C 01 3F
Default IP: 172.18.1.63
Note: You can use Window Calculator to convert from Hex to Decimal
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RemotEye® II - Software (Configuration)
• What is the Default Gateway and Network Mask?
Answer:
Default Gateway: 172.18.1.1
Default Network Mask: 255.255.240.0
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RemotEye® II - Software (Configuration)
• How can I configure the RemotEye II IP Address,
Gateway and Network Mask?
Answer:
Two Ways to Configure
Serial Communication – connect to a PC
DHCP Server – connect to network
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RemotEye® II - Software (Configuration)
• What Security RemotEye II has?
Answer:
–Security Levels Includes
• Simple Network Management Protocol Version 3.0 (SNMPv3)
• Secure Solution for Network Management, Monitoring and
Analysis
•Secure Socket Layer (SSL)
•SSL creates a secure connection between a client and a server,
over which any amount of data can be sent securely over the
world wide web
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RemotEye® II - Software (Configuration)
• What Security RemotEye II has?
Answer:
•Secure Shell (SSH)
•It provides strong authentication and secure
communications over insecure channels (terminals).
•It is a replacement for rlogin, rsh, rcp, and rdist.
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RemotEye® II - Software (Configuration)
• What is the latest software revision for my RemotEye II?
All version are available for download from Toshiba website
RemotEye II Revision Summary
RemotEye II Part Number
RemotEye I
Software Revision
Ver 2.05
RMTI-INT-R2 (Internal)
Features
SNMP
Web Monitoring
RMTI-EXT-R2 (External)
RMTI-EXT-BI (External)
RMTI-INT-R25 (Internal)
Ver. 3.04
RMTI-EXT-R25 (External)
Ver 2.05 Features Plus
Email
100 Base T Network
1000 Series
G8000
RMTI-INT-R4 (Internal)
RMTI-EXT-R4 (External)
Ver. 4.03
Ver 3.04 Features Plus
RoHS
G8000MM
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RemotEye® II - Upgrade
• How do I upgrade my RemotEye II?
Answer:
a) Download Tupgrade (Upgrade Utility) from Toshiba Website
b) Download Latest Version from Toshiba Website
c) Follow Next Two slides for Network Upgrade and RS232 Upgrade
Toshiba Website:
Http://www.toshiba.com/ind -> UPS -> Options/Accessories ->
RemotEye II -> Setup Software
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RemotEye® II - Network Upgrade
• How do I upgrade my RemotEye II via Network?
Answer:
a) Run Tupgrade.exe
b) Click Discover or Add
c) Click Open to select latest RemotEye II Revision File
d) Highlight RemotEye II that need(s) to be upgraded
e) Click Upgrade
f) See Next Slide for Screen Sample
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RemotEye® II - Network Upgrade
• How do I upgrade my RemotEye II via Network?
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RemotEye® II - RS232 Upgrade
• How do I upgrade my RemotEye II via RS232?
Answer:
a) Switch RemotEye II Dip Switch One to ON position
b) Use Command(DOS) Prompt to Run Tupgrade
C:/Tupgrade –S (Make sure Tupgrade.exe is saved to C Drive)
a) Click Discover or Add
b) Click Open to select latest RemotEye II Revision File
c) Highlight RemotEye II that need(s) to be upgraded
d) Click Upgrade
e) See Next Slide for Screen Sample
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RemotEye® II - RS232 Upgrade
• How do I upgrade my RemotEye II via RS232?
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RemotEye® II - Version
• What is my RemotEye II Revision
UPS Monitoring -> UPS Identification
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RemotEye® II - Alarm
• My RemotEye II is showing alarms that do not show on
UPS front display?
Answer:
Latest version of RemotEye II has solved all errors issues, if
customers experiencing errors alarm, most probably customers
do not have latest RemotEye II software revision. Please have
customers perform the following steps:
• Upgrade to latest version,
• Clear the old logs,
• Restart the RemotEye II
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RemotEye® II - Alarm
• My RemotEye II is showing “UNKNOWN” on the
RemotEye II web site?
Answer:
When RemotEye II is showing “Unknown” on the website it is
because the communication between the RemotEye II and UPS
is not established. Please check cable connection. For 1600EP
Series, please make sure the front display is showing “SNMP”
if you are using RemotEye II/Internal.
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RemotEye® II - Client Shutdown Program
• What is Clients Shutdown Program For?
Answer:
•Provide pre-configuring system for automated shutdown during power
events
•Allow preparation for problems well in advance
•Give instant notification of any shutdown
•Allow servers or computer to run batch program prior to shutdown
•Option of configuring multiple machines at the same time
•Available in UNIX and Windows Versions and available to download
from Toshiba Website
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RemotEye® II - Client Shutdown Program
• What is Clients Shutdown Program For?
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RemotEye® II - Client Shutdown Program
• What is Clients Shutdown Program For?
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RemotEye® II - Auto Save Log
– What is the Auto Save Log for?
Answer:
•Provide auto saved logs on UPS History Logs and Extended Logs
•Provide auto saved logs on RemotEye II events
•Logs data saved to an IP machine
•Total of 28 scheduled saved logs can be saved
4 times per day, for 1 week
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RemotEye® II - Auto Save Log
• What is the Auto Save Log for?
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RemotEye® II - Auto Save Log
• What is the Auto Save Log for?
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RemotEye® II - Environmental Monitoring Device
• What is EMD? How can I use it?
Answer:
•Temperature Monitoring
•Humidity Monitoring
•Two Dry Contacts – Normal Close or Normal Open
•Support Both HTTP and SNMP Protocols
•Events will be logged in RemotEye II Event Log
•Events will be email to designated recipients
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RemotEye® II - Environmental Monitoring Device
• What is EMD? How can I use it?
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RemotEye® II - Environmental Monitoring Device
• What is EMD? How can I use it?
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