Transcript Dell Workstations

Target – Workstations
Technician Repair Guide
Presented by:
EUE Strategy & Operations
Technical Training Team
EUE Strategy & Operations
Technical Training Team
Date: 03/02/2016
Module Outline
This presentation introduces the CompuCom field technician to Target’s
workstation hardware.
 Dell Workstation Models
 Opening Dell Workstation Cases
 Windows 7 Workstation Reload Procedures
 Area-specific Workstation Setups
 Chargeback and Label Printer Workstation Cabling
 Dell Service Tag Entry
 Standard procedures for:
 Incorrect Model &/or Problem Reported procedure
 Workstation Reload
 Missing Files on Server
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© 2016 CompuCom.
Dell Workstation
Models
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© 2016 CompuCom.
Dell Workstations – Models
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OPTIPLEX 755 SFF
OPTIPLEX 760 SFF
OPTIPLEX 790 SFF
OPTIPLEX 7010
© 2016 CompuCom.
OPTIPLEX 780 SFF
OPTIPLEX 9020
Opening Dell
Workstation Cases
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Opening Dell Workstation Cases
***The rules on this page apply to all Dell workstations.
Before opening the case:
1.
2.
3.
4.
5.
6.
7.
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Ensure that your work surface is flat
and clean to prevent the computer
cover from being scratched.
Turn off your computer
CAUTION: To disconnect a network
cable, first unplug the cable from your
computer and then unplug the cable
from the network device.
Disconnect all network cables from
the computer.
Disconnect your computer and all
attached devices from their electrical
outlets.
Press and hold the power button
while the computer is unplugged to
ground the system board.
Remove the cover. (see next pages)
© 2016 CompuCom.
OptiPlex 7010 Case & Components
Recommended Tools for working inside
unit:
•
•
•
•
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Anti-static bracelet
To remove the cover:
1.
2.
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Pull up the cover release latch
Lift the cover upwards to remove it from the
computer.
© 2016 CompuCom.
OptiPlex 7010 Case & Components
 Internal
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© 2016 CompuCom.
OptiPlex 790 Case & Components
Recommended Tools for working inside unit:
• Small flat-blade screwdriver
• Phillips screwdriver
• Small plastic scribe
• Anti-static bracelet
To Remove Cover:
1.
2.
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Pull up the cover-release latch at the side of the
computer.
Lift the cover upward to a 45–degree angle and
remove it from the computer.
© 2016 CompuCom.
OptiPlex 780 Case & Components
Recommended Tools for working inside
unit:
•
•
•
•
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Anti-static bracelet
To Remove Cover:
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1.
Slide back the cover release latch.
2.
Tilt the system cover from the top outward.
© 2016 CompuCom.
OptiPlex 760 Case & Components
Recommended Tools for working
inside unit:




Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Anti-static bracelet
To Remove Cover:
1.
2.
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Slide the release latch back as you lift
the cover.
Tilt the system cover from the top
outward.
© 2016 CompuCom.
OptiPlex 755 Case & Components
Recommended Tools for working
inside unit:
•
•
•
•
Small flat-blade screwdriver
Phillips screwdriver
Small plastic scribe
Anti-static bracelet
To Remove Cover:
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1.
Slide the release latch back as you lift
the cover.
1.
Tilt the system cover from the top
outward.
© 2016 CompuCom.
Windows 7
Workstation Reload
Procedure
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© 2016 CompuCom.
Windows 7 Workstation Reload Procedures
 Use this when replacing a system board, a hard drive or reloading software on a
Kiosk pc.
 INF NUMBER: TGT-WKS-INF010
 System board replacement: It is a contractual requirement that all Target Dell
workstations have the service tag set in BIOS to match the service tag on the
workstation chassis and to set manufacturing mode.
 You are now required to take a picture of the Serial Number in BIOS and the serial number of the
physical enclosure and load it as an attachment to the service request.
 Failure to update the service tag and add the attachment to the case will require the tech return to the
site to complete all steps in the procedure.
 Note: There have been cases where the service tag has not been done and it causes a
variety of problems that may be difficult to diagnose and recover from. To change the service
tag and manufacturing mode use one of the following documents.
 OptiPlex 790 use TGT-WKS-INF0012.
 If a wrong service tag is set, there's no way to reset it and the technician will have to place an order for
another system board replacement
 https://collaborate.compucom.com/Techdoc/target_New/Target%20Library/TGT-WKSINF012%20Dell%20Optiplex%20790%20System%20board%20Replacement%20Procedure.pdf
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© 2016 CompuCom.
Windows 7 Workstation Reload Procedures, Con’t…
 All other models use TGT-DELL-INF001
https://collaborate.compucom.com/Techdoc/target_New/Target%20Library/TGT-DELL-INF001%20%20Dell%20Workstation%20and%20Server%20Service%20Tag.pdf
 Use the hard drive return process to return the failed drive.
 https://collaborate.compucom.com/Techdoc/target_New/Target%20Library/(TGT-HDINF002)%20Target%20Hard%20Drive%20Handling%20Procedure.pdf
 If you are reloading a pc or laptop at US Distribution Center use procedure
TGH-WKS-INF005 for build instructions.
 https://collaborate.compucom.com/Techdoc/Target_HQ_New/Target%20HQ%20Library/TGH-WKSINF005%20Target%20HQ%20Laptop%20and%20Workstation%20software%20reload%20procedure.pdf
 If you are reloading a Kiosk use Procedure TGT-KSK-INF007
 https://collaborate.compucom.com/Techdoc/target_New/Target%20Library/tgt-ksk-inf007%20%20kiosk%20pxe%20software%20reload%20procedure.pdf
 System Access Needed:
 Access to http://ctbuilds.target.com (CompuCom shared ID)
 Access to clear PXE flags using the “Check For Existing PXE Flag Report”
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© 2016 CompuCom.
Windows 7 Workstation Reload Procedures, Con’t…
 Tools needed:




USB at least 1GB of storage if a USB build is required.
Note: all data will be lost in the build media process.
Small screwdriver (for disconnecting and connecting peripheral components).
Static strap for hardware component replacement.
 Tasks to complete:




Prepare workstation to be imaged.
Verify bios settings
Reimage the workstation and verify a successful build using the below criteria.
MAC address of the workstation. This can be obtained by attempting a PXE boot and
observing the screen, press F12 and select the NIC as the boot device (if the NIC is not
shown as a boot device check BIOS settings). When the workstation starts to PXE boot, hit
the Pause/Break key to stop the process and note the MAC address.
 Warning: Check the ports on the front and back of the PC and remove any USB
drives or External hard drives that are currently connected by the end user.
 The build will not complete with an external drive installed. It is common on an Asset
Protection or hiring mangers PC for an External Hard drive to be connected but check all
PC’s before starting a reload.
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Target - Specific
Workstation Setups
Various Workstations Setups
Time Clock/FANS PC
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Learning PC’s (LPC’s)
Workbench PC, Store Network printer
& Media LPC (MLPC)
Various Workstation Setups, Con’t…
Cash Office PC
Email PC Wks0203 - non-Super Targets
Email PC Wks0204 - Super Targets
Signs and Labels PC
(network through 7962 IP phone)
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© 2016 CompuCom.
Various Workstations Setups, Con’t…
TRL PC (printer not installed in photo)
(The TRL/Hiring Manager PC
will also have a small printer)
Chargeback PC with an E360DN printer
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Asset Protection PC with scanner
Chargeback and Label
Printer Workstation
Cabling
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Chargeback PC (Dell GX9020) (use WKS0101) (VLAN 11)
Equipment List
 1 19” LCD Monitor and Display Port
Cable (Display Port Cable shipped
separately)
 1 Cisco 6921 IP phone (with built-in
network hub)
 1 Lexmark MX511de printer
 1 5' RJ45 - RJ45 Blue Cable (PC to
network jack on the 6921 phone)
 1 USB printer cable (PC to Printer)
 1 Surge Protector (if needed)
 Ethernet cable will be used for the
MX511de Chargeback Printer.
New Stores are using model OptiPlex 9020 PC’s.
They also used the 9020 model to update some store OptiPlex 755 PC’s so it can be also found in older
stores. The monitors are using the Display port on the 9020’s The Printer on the Chargeback won’t
have the a Parallel cable. They will use a USB to connect the printer to the PC.
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Chargeback’s PC Cabling
Connections









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1) Do NOT put the excess cable length
below the desktop!
2) Connect the keyboard, mouse and
monitor to the PC. Use the DVI / VGA
Adaptor for the monitor (use DVI output
#1).
3) Connect the monitor audio cable to the
PC.
4) Connect the PC's Ethernet port to the
Cisco 6921 IP Phone’s 10/100 PC port.
5) Attach the parallel printer cable to the
PC and the printer. It may be connected by
USB
6) FYI – The X464de printer - connect to
the network
7) Use a surge protector only if needed. If
it is needed, place it behind the PC.
8) All cables and surge protectors must be
dressed neatly and must be coiled neatly
BEHIND the PC.
9) The power cord for the Surge Protector
may be coiled below the counter.
© 2016 CompuCom.
1) Set up the PC and printer in the Chargebacks area
as shown on previous slide.
2) Power on the PC. Once the PC has booted to the XP
Desktop, check for Host and Network
communication.
3) Discard all of the documentation that came with the
PC.
Sign & Labels PC (Dell GX9020) (use WKS0102)
Equipment List







1 19” LCD Monitor and Display Port
Cable (Display Port Cable shipped
separately)
1 Lexmark MS711dn printer with a
250 sheet built-in tray and an
accessory paper tray
1 Cisco 6921 IP phone (with built-in
network hub)
1 5' RJ45 - RJ45 Blue Cable (PC to
the 6921 Network port)
1 5' RJ45 - RJ45 Blue Cable (Printer
to the printer network jack)(VLAN11)
1 Surge Protector (if needed)
1 USB cable printer cable (PC to
Printer)
**Use both a Parallel printer cable and an Ethernet
cable for the Signs and Labels Printer.
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© 2016 CompuCom.
Signs & Labels PC Cabling
Sign & Label PC Connections
1) Do NOT place the excess cable length
below the desktop!
2) Connect the keyboard, mouse and
monitor to the PC. Use the DVI DVI/VGA
adapter for the monitor (use DVI output #1).
3) Connect the monitor audio cable to the
PC.
4) Connect the PC's Ethernet port to the
Cisco 6921 IP Phone’s 10/100 PC port.
5) Attach the parallel printer cable to the PC
and the printer. (Do NOT use the USB
cable!)
6) Attach the printer to the network using an
RJ-45 cable. (on VLAN 11)
7) Use a surge protector only if needed. If it
is needed, place it BEHIND the PC.
8) All cables and surge protectors must be
dressed neatly and must be coiled neatly
behind the desktop of the PC.
9) The power cord for the Surge Protector
may be coiled below the counter.
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1) Power on the PC and printer, verify that no errors
occur.
2) Check Network communication.
3) Discard all of the documentation that came with the
PC.
You must use the Proper Shutdown procedure to
shutdown this PC.
Dell Service Tag Entry
Workstations & Servers
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Dell Service Tag Entry – Workstations & Servers
Writing the Service Tag in BIOS is REQUIRED for all Dell Workstations and Servers.
Document name on HelpNet is: TGT-DELL-INF001
The entire process is located here in the Target section of HelpNet:
 TGT-Dell-INF001
Highlights of the process are:
 Preferred method is to create and use a bootable USB drive for updating the
service tag.
 Instructions for building a bootable USB drive are included in the instructions
 Processes for other models are included in the instructions
 It is a contractual requirement that all Target servers and workstations have
their service tag set correctly in BIOS to match the service tag on the
equipment base. You are now required to take a picture of the Serial Number
in BIOS and the serial number of the physical enclosure and load it as an
attachment to the service request. Failure to update the service tag and add
the attachment to the case will require the tech return to the site to complete
all steps in the procedure.
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© 2016 CompuCom.
Dell Service Tag Entry – OptiPlex 790
 Note: The OptiPlex 790 will use TGT-WKS-INF012 to update the service tag:
 TGT-Dell System Board Replace for OptiPlex 790
 Use TGT–WKS–INF012 to update the service tag and set manufacturing mode
when replacing the system board.
 Warning: If the wrong service tag is set on the 790, there's no way to reset it.
 The technician will have to place an order for another system board replacement.
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© 2016 CompuCom.
Incorrect Model &/or Problem Reported
 CompuCom Level 1 Qualification and Level 2 Qualification should catch most of
these instances.
 However, if upon arrival you discover the case has been reported for the
incorrect piece of equipment, or the problem reported by the customer is not the
true failure, DO NOT OPEN A NEW CALL.
 The Tech is required to:
 Contact FOC to request the call information to be changed to the true failure
 Add notes detailing the correct problem and/or equipment failure
 Add the TGT site contacts name, that the CC Tech is working with
 Order correct part(s) as needed
 Once confirmed the call was opened incorrectly, apply Barrier Code 358
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© 2016 CompuCom.
THANK YOU!
For more information, contact:
EUE Strategy & Operations Technical Training Team